Field Solutions Consultant

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 4 moreAll locations: Arizona | California | Nevada | Oregon | Washington

Posted

9 days ago

Salary

$49.2K - $82.1K / year

Seniority

Senior

Bachelor DegreeEnglishTableau

Job Description

Field Solutions Consultant

RELX

• Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts • Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting • Identify potential new users, new practice area opportunities and other elements of enhanced product adoption • Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives • Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements • Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience • Technical tracking of all activity via CRM tools • Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions. • Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals.

Job Requirements

  • Bachelor’s Degree required
  • MLS, JD or other advanced degree preferred
  • Industry knowledge of Securities disclosure and regulation highly favored
  • Experience performing simple and complex research assignments
  • Ability to speak/teach in front of groups (of varying sizes) in a live or video setting
  • Excellent verbal skills relevant to all levels of professionals; with emphasis on the ability to identify needs and connect those to solutions
  • Familiarity with CRM tools, including SalesForce, Tableau, PowerAutomate, others.
  • Familiarity with communications tools including Outlook, Zoom, Teams and others
  • Comfortable with, and able to learn, new technologies and tools, including but not limited to AI products and processes.
  • Ability to travel up to 15% of the time as client needs dictate

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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