RELX

• Draft, review, and negotiate complex B2B commercial agreements (SaaS, licensing, reseller, master services, and data privacy/security) • Create and update contract templates; provide guidance on escalations and high-priority negotiations • Support the sales team throughout the customer lifecycle, from initial engagement through contract execution • Advise on regulatory, data privacy, marketing, and competition issues impacting current and prospective products • Partner with cross-functional teams to align commercial terms with legal standards and business goals • Provide legal support for mergers, acquisitions, and post-acquisition integration • Support international expansion initiatives and related compliance needs • Develop and implement risk mitigation strategies, including training and contract governance processes • Manage escalations, resolve customer legal inquiries, and drive efficient solutions • Coach and mentor legal staff to support professional growth • Contribute to departmental efficiency by developing and implementing administrative and reporting measures

• Interface with other technical personnel or team members to finalize requirements. • Write and review portions of detailed specifications for the development of complex system components. • Will be entrusted with mentoring other to continuous integration, delivery, and deployment software delivery practices. • Develop skills to Mentor less senior software developers on development methodologies and optimization techniques • Identify operational requirements for logging, instrumentation and alerting and works with Senior II to ensure operational requirements are met. • Successfully implement development processes, coding best practices and code reviews. • Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders. • Resolve complex intermediate technical issues as necessary. • Participate in Pair Programming with squad members to support the learning and development of others.

• Drive the strategic vision, positioning, and roadmap for Life New Business and Underwriting solutions. • Lead innovation initiatives and the development of new product offerings from concept through commercialization. • Conduct customer discovery research, competitive assessments, and market intelligence analysis to identify emerging opportunities. • Define pricing models, solution packaging, and go-to-market strategies for new and existing offerings. • Partner with Product, Technology, Business Process Management, and New Product Execution teams to deliver scalable solutions. • Establish market thought leadership through industry speaking engagements, presentations, and authored communications. • Build and maintain senior-level relationships with customers, partners, and key industry stakeholders. • Collaborate with Client Engagement teams to drive revenue growth and identify new business opportunities. • Support strategic partnership, merger, and acquisition activities aligned with the vertical strategy. • Communicate evolving market trends and strategic direction internally and externally.

• Lead customer migration and platform adoption initiatives from legacy systems to the modernized insurance platform. • Develop and execute customer-specific migration strategies, adoption roadmaps, and change management plans. • Guide customers through complex transition phases while minimizing operational disruption and risk. • Act as a change leader, helping customers understand and adopt new platform capabilities and ways of working. • Partner cross-functionally with Client Engagement, Product, Technology, Implementation, and Customer Success teams to ensure alignment and execution. • Lead strategic discussions on APIs, data modernization, AI-enabled workflows, and integration architecture. • Identify, manage, and proactively mitigate adoption and migration risks across customer programs. • Capture customer feedback and feed insights into product, implementation, and adoption frameworks to improve scalability.

• Account Managers – Research (AMs) are responsible for retaining and growing Elsevier's journals and books business across a defined portfolio of academic and research institutions through renewals, upsell/cross-sell, and new sales. • AMs are responsible for managing customer relationships and leveraging internal and external resources to drive growth. • Pre-sale: Responsible for developing account plans to support revenue goals, including identifying key stakeholders, understanding the budget process, and conducting SWOT analysis, account risk assessment, and opportunity planning. • Sales: Conducts needs analysis, qualifies leads, and progresses new business through the sales stages to close. • Post-sales: Ensures a timely, process-driven handoff to CSM. • Works closely with CSM to leverage customer insights and drive additional sales activities. • Renewals: Manages and closes renewals on time and on budget, maximizing cross-sell and upsell opportunities through early planning, risk assessment, and effective use of resources to minimize risk.

• Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts • Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting • Identify potential new users, new practice area opportunities and other elements of enhanced product adoption • Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives • Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements • Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience • Technical tracking of all activity via CRM tools • Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions. • Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals.

• Lead, coach, and develop a high-performing team of customer success professionals supporting key and strategic law firm customers • Own the regional customer success strategy, driving customer health, retention, usage growth, and long-term value • Guide the team in building trusted advisor relationships and creating tailored success plans aligned to firm goals and workflows • Partner with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and business reviews • Use customer health, engagement, and usage data to identify adoption barriers and guide change management efforts • Drive deeper integration of LexisNexis solutions into customer workflows and business processes • Represent the voice of the customer by sharing insights and feedback with internal stakeholders • Support transformation initiatives that improve customer outcomes across the full lifecycle

• Lead a team of product managers bringing clarity and direction to a high-performing team. • Customer discovery, product delivery and development lifecycle: understand customer needs, experiment and collaborate to find answers to customer problems, define and prioritise incremental value, lead the execution of a product roadmap, focusing on improving customer experience; working closely with the development teams, data science, fellow product managers and wider organisation • Design and own product suite strategy and define it through collaboration and analysis of the right market, customer and business insights, ensuring the appropriate ROI. • Tracking and analysing product expenses, cost to revenue and profitability. • Data driven decision making and analysis: ability to drive conclusions from large volumes of data and recommend and execute relevant actions to help drive the further product development and increase customer satisfaction; Go to market and product marketing lifecycle: working closely with the internal business partners (e.g. Sales, Marketing, Customer Support, Professional Services) to gather and assess product needs in the marketplace, manage customer feedback providing input and expertise to the marketing and other customer materials • Reporting: ability to measure team and portfolio success through aggressive KPIs ensuring reporting to stakeholders and senior leadership.

• Customer discovery, product delivery and development lifecycle: understand customer needs, experiment and collaborate to find answers to customer problems, define and prioritize incremental value, lead the execution of a product roadmap, focusing on improving customer experience; working closely with the development teams, data science, fellow product managers and wider organization • Design and own product suite strategy and define it through collaboration and analysis of the right market, customer and business insights • Data driven decision making and analysis: ability to drive conclusions from large volumes of data and recommend and execute relevant actions to help drive the further product development and increase customer satisfaction • Go to market and product marketing lifecycle: working closely with the internal business partners (e.g. Sales, Marketing, Customer Support, Professional Services) to gather and assess product needs in the marketplace, manage customer feedback providing input and expertise to the marketing and other customer materials

• Deliver instructor-led, virtual, and structured training sessions for new and existing customer support representatives in legal support functions. • Reinforce core employee competencies such as product knowledge, customer service, teamwork, problem solving, and effective use of support tools and processes. • Support the design, development, and maintenance of training materials for legal support representatives, including facilitator guides, learner materials, knowledge resources, and practice activities. • Update training content to ensure information is accurate, relevant, current, and aligned with approved processes, products, content, and service workflows. • Assist with needs analysis and gap identification activities by gathering feedback, reviewing recurring learner questions, and helping identify routine knowledge deficiencies. • Partner with operations leaders, quality teams, subject matter experts, and other internal stakeholders to ensure training reflects current business needs and customer support expectations. • Collect and review learner feedback, assessment results, and performance indicators to help evaluate training effectiveness and identify opportunities for improvement. • Use established procedures to support routine review of quality indicators such as QA results, customer feedback, and related performance measures when assessing training outcomes.