Lumiplan

• Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software and handle customer questions about the state of the system. • Implement and install new equipment on site with customers, providing them on-site training and support. • Sustain proficiency in all products and services that the company offers. • Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects. • Diagnose errors or technical problems and determine proper solutions on equipment. • Accurately document the work that is performed at a customer facility. • Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks. • Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.

• Marketing collateral updates — Refresh brochures, datasheets, and PowerPoint presentations • Graphic editing — Edit and enhance graphics, images, and diagrams • File preparation — Prepare print‑ready PDFs and optimize assets for digital use • Layout and design — Support layout, formatting, and visual consistency across materials • Trade show support — Contribute to booth design concepts and event graphics • Content collaboration — Assist with updates and new product‑related content

• Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software and handle customer questions about the state of the system. • Implement and assist with install of new equipment on site with customers, providing them on-site training and support. • Sustain proficiency in all products and services that the company offers. • Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects. • Diagnose errors or technical problems and determine proper solutions on equipment. • Accurately document the work that is performed at a customer facility. • Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks. • Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site. • Will advance training content for the Luminator products and systems, supporting technical staff development. • Develop and provide hands-on training courses at operations as required, specific to the equipment types and local needs. • Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems. • Accurately document the work that is performed at a customer. • Review product prints and specifications. • When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers. • Work with site management to review and ensure the products are installed to specifications. • Coordinate work with other groups to ensure meeting commitments. • Document processes. • Operate vehicles in a safe manner and use field systems appropriately. • Follow all company’s filed procedures and protocols. • Cooperate with the technical team and share information across the organization. • Identify Opportunities for Process Improvement. • Build positive relationships with customers. • Perform all other duties as assigned by management in a professional and efficiently.

• Responsible for designing, developing, and maintaining software for our Aerospace products in accordance with industry best practices. • Integral to the design, development, and verification of safety-critical software systems that meet stringent industry standards, specifically RTCA DO-178. • Lead software architecture, documentation, design proposal participation, and verification/validation activities across new and existing products.

• Build and lead a high‑performing, customer‑centric Solution Engineering organization supporting Commercial, Product, and Operations. • Define the long‑term vision for technical pre‑sales, solution design, and field‑readiness capabilities. • Establish scalable processes for surveys, PDIs, technical assessments, SOW development, and solution validation. • Partner with Commercial leadership to align technical resources with regional priorities and revenue targets. • Drive revenue growth across maintenance services, spares, upgrades, and major projects through timely, accurate, and compelling technical engagement. • Implement a presales technician model to accelerate surveys, improve SOW quality, and increase win rates. • Lead a distributed team of Solution Engineers and Onsite Maintenance Technicians across North America. • Oversee creation and accuracy of Statements of Work; ensure surveys and site visits are completed efficiently and consistently. • Support escalations, complex integrations, and high‑visibility deployments. • Collaborate with Operations and Support to ensure smooth handoffs from pre‑sales to deployment to long‑term service.

• Business Development – responsible for expanding the company’s presence in France and Northern Italy • Account Management – oversee assigned key accounts across all functional levels (purchasing, logistics, engineering/technology, after‑sales) • Ensure continuous market intelligence regarding customer technology needs and competitor activities • Customer Landscape Modeling – create and maintain an up‑to‑date “Customer Landscape Model” including all relevant stakeholders and decision-makers • Project Pipeline Management – identify, prioritize, and focus on key opportunities within the project pipeline • Commercial Management – manage current and future agreements, including pricing, terms, and commercial conditions • Order Acquisition – secure orders in line with budget, forecasts, and identified opportunities • Customer Support – provide customers with all necessary information related to each opportunity • Offer Preparation – prepare and submit quotations and proposals to customers • Customer Visits – conduct regular customer visits to strengthen relationships and support business development activities • Specification Evaluation – review and evaluate customer specifications and requirements