• Take charge of accident reconstruction projects and build amazing relationships with clients • Become a business development superstar – spot opportunities, nurture them, and seal the deal! • Channel your inner detective during unbiased field investigations and testing of incidents and loss events • Transform complex technical findings into clear, compelling analysis and conclusions that anyone can understand – whether you're presenting verbally or crafting written reports • Embark on exciting travels for inspections, fieldwork, marketing adventures, and business development missions • Keep everyone in the loop with stellar communication skills, updating clients and project teams on progress and project scope • Stay at the cutting edge of your field through continuous learning – attend workshops, seminars, dive into scientific publications, and network with fellow professionals in industry organizations • Crush your performance metrics and goals, then aim even higher!

• Lead customer-facing AI Application deployments from project kickoff through go-live and hypercare. • Facilitate discovery workshops with IT, Contact Center, CX, CRM, and executive stakeholders. • Configure and deploy AI Applications across voice and digital channels, including AI Receptionists, Intelligent Routing Agents, Virtual Assistants, and custom AI workflows. • Build and test REST API integrations, webhook configurations, data flows, authentication, and CRM writeback processes. • Author test plans, support UAT, lead go-live readiness, and provide structured hypercare support. • Partner with Product and Engineering teams to communicate customer feedback, product gaps, and deployment learnings.

• Carry out inspection activities on client assets and equipment, ensuring compliance with relevant standards • Support examinations and assist with identifying defects, wear, or non-conformance • Produce accurate inspection reports and maintain documentation • Work closely with experienced engineers and internal teams to deliver high-quality service • Liaise with clients on site, ensuring clear communication and professionalism at all times • Adhere to SGS quality, health & safety, and integrity standards

• Design, build, and maintain lightweight automations that support SE workflows, including call recap and follow-up generation, configuration and POV helpers, RFP and security-response accelerators, and reusable workflow patterns. • Partner with customer technical and operational teams on complex automation and integration use cases where Restaurant365 is a core system dependency. • Define reference patterns, validate data flows, document ownership boundaries, and help customers or partners implement solutions they can support long term. • Partner with RevOps and SE leadership to define and maintain the core data model linking opportunity, SE engagement, technical win, and deal outcome. • Build and maintain standard dashboards for SE performance, coverage, and win/loss insights. • Create lightweight playbooks, demos, and enablement materials for SE and AE teams; document repeatable integration and automation patterns; and provide structured feedback to Product, Engineering, and RevOps on recurring field needs and productization opportunities. • Operate with clear prioritization, stakeholder communication, and measurable business outcomes across influenced ARR, adoption, time saved, and risk reduction.