• Managing lead assignment logic and workflows to ensure speed and accuracy. • Supporting our commercial teams (Sales, AM, CS, Marketing) with clean, organized, and up-to-date CRM data. • Building and maintaining reporting dashboards for Sales, Lead Gen, CS, and Leadership. • Identifying inefficiencies in current processes and proposing actionable improvements. • Partnering with the Operations Partners (Sales, Marketing, CX), and the broader Commercial Ops team on cross-functional initiatives. • Supporting adoption of new tools and processes through documentation and enablement. • Running small RevOps projects and contributing to a scalable commercial operations infrastructure.

• Design and deliver enablement programs focused on key sales motions, including discovery, demo execution, and pipeline progression • Develop and maintain high-quality sales content and playbooks aligned to established processes and go-to-market priorities • Partner with frontline managers to support coaching efforts through structured frameworks, tools, and reinforcement strategies • Manage and organize enablement content within LMS/CMS platforms, ensuring materials are accessible, current, and effective • Drive program adoption by tracking participation, engagement, and completion across the sales team • Measure and report on program effectiveness against defined KPIs, using insights to refine and improve programming • Identify performance gaps and implement targeted enablement initiatives to address them • Partner cross-functionally with Sales, Marketing, Customer Success, and RevOps to support execution and alignment across initiatives • Reinforce consistent sales standards and best practices to reduce variability and improve execution quality • Execute and continuously improve onboarding programs to accelerate new hire ramp and ensure readiness to perform core sales responsibilities • Incorporate AI into enablement programs and workflows by identifying use cases, training sellers on practical application, and embedding AI tools into daily sales motions to improve efficiency and effectiveness

• Support recurring and ad hoc reporting related to pipeline, bookings, forecasting, productivity, and performance metrics. • Maintain and validate sales data within CRM and related systems to ensure accuracy, completeness, and consistency. • Assist in the administration of sales processes, including territory alignment, account assignment, quota tracking, and pipeline management. • Partner cross-functionally to support operational workflows, system updates, and process documentation. • Analyze trends in sales data and provide insights to support business planning and decision-making. • Contribute to the preparation of dashboards, presentations, and performance summaries for leadership review. • Support system enhancements, testing, and user acceptance activities related to sales tools and reporting platforms. • Document standard operating procedures and ensure adherence to defined processes and controls. • Perform other duties and responsibilities as required to support business needs.

• Own and continuously improve the target-setting and quota allocation process across regions, countries and commercial teams. • Monitor commercial performance, manage and improve the bonus calculation process for the sales organization. • Drive pipeline management excellence across the commercial organization by monitoring pipeline hygiene, conversion dynamics, sales process adherence and portfolio growth performance. • Monitor the adoption and execution of commercial playbooks and operational processes across the sales organization. • Track and analyze salesforce efficiency and profitability by developing ROI and productivity models for the commercial organization. • Build and maintain reports, dashboards and commercial performance analyses using HubSpot and BI tools. • Support Regional Directors and senior leadership in drafting sales campaigns or strategic initiatives. • Work in close collaboration with the broader Commercial Strategy & Transformation team.