WeTravel

• Prospecting and reaching out to potential clients in the travel industry. • Conducting product demonstrations and highlighting the value of WeTravel's platform. • Managing the sales pipeline and closing deals to meet or exceed targets. • Collaborating with the onboarding team to ensure a smooth transition for new clients. • Providing feedback to the product team based on client interactions and needs.

• Owning the full sales cycle — from initial outreach and discovery calls to product demos, closing deals, and smoothly handing off to onboarding. • Focusing on understanding each client's unique needs and aligning solutions to match. • Guiding and supporting potential customers in discovering how WeTravel products can help their business thrive. • Spending most of your time doing what actually moves the needle: prospecting, demoing, and following up with qualified leads. • Reaching out to and building relationships with multi-day tour operators across the U.S. • Delivering engaging demos that showcase the value of WeTravel’s platform. • Managing your pipeline and tracking activity in HubSpot. • Following up with prospects and guiding them through to close. • Collaborating with onboarding and support teams to ensure a seamless client experience. • Sharing feedback with product and marketing based on client conversations. • Consistently meeting and exceeding outreach, demo, and sales targets.

• Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers • Providing hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups • Acting as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work • Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning • Building team processes, playbooks, and onboarding resources that scale as the function grows • Taking part in hiring and training as the team expands • Partnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented • Surfacing customer feedback to Product and Engineering, and helping prioritise with clarity • Contributing to the definition of WeTravel’s Professional Services model as the team evolves • Defining and documenting the technical sales and implementation process for the team • Building a library of reusable technical assets: demo environments, integration guides, and solution templates • Tracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT

• Lead payments projects end-to-end: discovery with Product and PayOps teams, integration design with PSPs, build, rollout, monitoring, and incident response. • Partner with the Product team to gain insight into organizer and traveler challenges, building payment solutions that successfully process transactions. • Own the reliability of our payments system • Contribute to WeTravel’s engineering practices and excellence.

• Manage a focused portfolio of larger clients, driving year-over-year Net Gross Payment Revenue growth of 120%+ • Lead, mentor, and develop a team of up to 4+ Account Managers — running regular 1:1s, supporting career growth, and fostering a collaborative, high-performance culture • Serve as the primary point of escalation for both internal teams and external clients • Deliver exceptional customer service across your own accounts and support your team in doing the same • Partner cross-functionally with internal teams; lead product trainings and AM team meetings as needed • Generate and analyze reports on team performance, account metrics, and KPIs to surface trends and inform strategic decisions

• Managing lead assignment logic and workflows to ensure speed and accuracy. • Supporting our commercial teams (Sales, AM, CS, Marketing) with clean, organized, and up-to-date CRM data. • Building and maintaining reporting dashboards for Sales, Lead Gen, CS, and Leadership. • Identifying inefficiencies in current processes and proposing actionable improvements. • Partnering with the Operations Partners (Sales, Marketing, CX), and the broader Commercial Ops team on cross-functional initiatives. • Supporting adoption of new tools and processes through documentation and enablement. • Running small RevOps projects and contributing to a scalable commercial operations infrastructure.

• Owning the structure, strategy, and content quality of our Help Center. • Creating and maintaining FAQ articles tied to product releases, improving searchability and tagging. • Partnering with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs. • Scripting, recording, and maintaining product explainer videos embedded into our Help Center. • Running recurring syncs with Sales, Product, and Support teams to ensure alignment on what's changed and what's coming. • Working closely with our automation team to keep the Fin AI agent accurate and effective. • Using ticket data and search analytics to close content gaps before they become support volume. • Managing Spanish localization of Help Center content and ensuring consistency across languages. • Supporting approximately 3–5 product launches per month, with weekly smaller launches requiring Help Center updates. • Producing roughly 3–5 videos per month.

• Owning the structure, strategy, and content quality of our Help Center. • Creating and maintaining FAQ articles tied to product releases, improving searchability and tagging. • Partnering with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs. • Scripting, recording, and maintaining product explainer videos embedded into our Help Center. • Running recurring syncs with Sales, Product, and Support teams to ensure alignment on what's changed and what's coming. • Working closely with our automation team to keep the Fin AI agent accurate and effective. • Using ticket data and search analytics to close content gaps before they become support volume. • Managing Spanish localization of Help Center content and ensuring consistency across languages. • Supporting approximately 3–5 product launches per month, with weekly smaller launches requiring Help Center updates. • Producing roughly 3–5 videos per month.

• Owning the structure, strategy, and content quality of our Help Center. • Creating and maintaining FAQ articles tied to product releases, improving searchability and tagging. • Partnering with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs. • Scripting, recording, and maintaining product explainer videos embedded into our Help Center. • Running recurring syncs with Sales, Product, and Support teams to ensure alignment on what's changed and what's coming. • Working closely with our automation team to keep the Fin AI agent accurate and effective. • Using ticket data and search analytics to close content gaps before they become support volume. • Managing Spanish localization of Help Center content and ensuring consistency across languages. • Supporting approximately 3–5 product launches per month, with weekly smaller launches requiring Help Center updates. • Producing roughly 3–5 videos per month.

• Managing lead assignment logic and workflows to ensure speed and accuracy. • Supporting our commercial teams (Sales, AM, CS, Marketing) with clean, organized, and up-to-date CRM data. • Building and maintaining reporting dashboards for Sales, Lead Gen, CS, and Leadership. • Identifying inefficiencies in current processes and proposing actionable improvements. • Partnering with our Operations Partners (Sales, Marketing, CX), and the broader Commercial Ops team on cross-functional initiatives. • Supporting adoption of new tools and processes through documentation and enablement. • Running small RevOps projects and contributing to a scalable commercial operations infrastructure.