• Design and implement a scalable strategic account management framework by standardizing core processes and building relevant standard work • Develop and operationalize an account segmentation model that classifies strategic accounts by growth potential, competitive vulnerability, and relationship health, • Own the sales operations rhythm for strategic accounts by establishing and managing pipeline review cadences • Partner with the Strategic Account Analytics working group to analyze account health and identify trends, gaps, risks, and improvement opportunities • Perform value stream mapping in cross-business sales functions to identify pain points and unnecessary waste • Drive change management and continuous improvement by translating value stream mapping results into lean roadmaps

Title: Sales Operations Analyst (Energy, with German) Location: Gdańsk, Poznań, Wrocław, Poland Work Type: Hybrid Job ID: 475522 Job Description: Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role Join our Bid&Solution Team! We are a group of specialists supporting key bid projects. With us you will have the opportunity to work with the best experts from Poland, Germany, India and other Capgemini countries. As a Sales Operations Analyst you will be part of the local Bid Team and part of the virtual Sales Operations team of Capgemini Germany. You will be primarily responsible for controlling and maintaining our CRM system and supporting the monitoring of business development costs. Your tasks - support for business development cost control; - control and maintenance of our CRM system; - maintaining the sales funnel, organizing sales funnel meetings and preparing a sales forecast; - collaboration with Bid Teams in planning and analyzing budget deviations; - screening of contractual documents; - optimization of tools supporting reporting and planning; - preparing presentations for the Management Staff; - operational work with Capgemini systems. Your profile - have minimum a bachelor's degree in finance, economy or a comparable qualification; - are fluent in German and have a good command of English; - you know MS Office very well, and in particular excellent knowledge of Excel and Power BI; - you are reliable, self-disciplined, organized and have advanced skills of analytical thinking and problem solving; - quick understanding of complex relationships, good analytical skills, and a special affinity for numbers; - independent work with a high quality standard. What You'll love about working here? - Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card; - Well-being culture: medical care with Medicover, private life insurance, and sposrts card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify; - Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings. - Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. Get to know us! Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

• Managing lead assignment logic and workflows to ensure speed and accuracy. • Supporting our commercial teams (Sales, AM, CS, Marketing) with clean, organized, and up-to-date CRM data. • Building and maintaining reporting dashboards for Sales, Lead Gen, CS, and Leadership. • Identifying inefficiencies in current processes and proposing actionable improvements. • Partnering with our Operations Partners (Sales, Marketing, CX), and the broader Commercial Ops team on cross-functional initiatives. • Supporting adoption of new tools and processes through documentation and enablement. • Running small RevOps projects and contributing to a scalable commercial operations infrastructure.

Role Description Join VillageCare as the Manager of Broker Sales Operations and embrace an exciting opportunity to shape the healthcare landscape from the comfort of your home. This pivotal role allows you to leverage your problem-solving skills and customer-centric mindset while engaging with a dynamic team committed to excellence. Experience the thrill of driving sales operations in a flexible, high-performance environment that values integrity and innovation. Your contributions will directly impact our service delivery in New York, NY, and beyond. The Broker Manager - Sales Operations at VillageCare is vital in upholding the operational integrity and efficiency of our broker sales infrastructure. This role encompasses comprehensive responsibilities, including: - Broker onboarding - System configuration - Enrollment tracking - Payment alignment - Overseeing operational platforms with external vendors like Convey and Connecture By effectively identifying and resolving system errors that could affect broker readiness, enrollment processing, and compensation accuracy, this position strengthens operational cohesion. Ultimately, the role ensures that brokers operate efficiently, members gain timely access to benefits, and compensation remains accurate, promoting sustainable growth within our organization. Qualifications - Expertise in operational platforms such as Convey and Salesforce - Deep understanding of broker system setup and readiness-to-sell oversight - Strong analytical and problem-solving abilities - At least five years of experience in broker or sales operations, with a focus on healthcare insurance operations - Knowledge of broker compensation structures - Excellent organizational skills - Familiarity with Medicare Advantage and related healthcare products preferred Requirements - Broker System Setup & Readiness-to-Sell Oversight - Convey Platform Oversight & System Integrity - Enrollment Processing & Connecture Application Oversight - Broker Payment Oversight & Compensation Alignment - Operational Process Management & Accountability - Broker Operational Support & Issue Resolution - Cross-Functional Collaboration - Operational Risk Management & Continuous Improvement Experience - Bachelor's degree preferred (Business Healthcare Administration or related field) - 5+ years of experience in broker operations, sales operations or healthcare insurance operations - Strong experience working with broker operational systems including Convey, Connecture, and Salesforce - Experience supporting broker onboarding readiness-to-sell processes and enrollment operations - Strong understanding of broker compensation structures and payment workflows - Experience identifying and resolving system and operational issues - Knowledge of Medicare Advantage, MAP, MLTC and related healthcare products preferred - Strong organizational, analytical and operational problem-solving skills - Ability to manage multiple systems workflows and operational priorities Join our team today! If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!