Cision France

• Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model • Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions • Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption • Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities • Support customers in achieving their goals through structured success journeys and best practice guidance • Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage • Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage • Contribute to the development and optimization of scaled CS programs, content, and automation workflows • Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience

• Plan and execute audience development initiatives to grow, engage, and retain defined audiences across digital platforms and channels. • Analyze audience behavior, engagement metrics, and performance data to evaluate effectiveness and identify trends, gaps, and opportunities for improvement. • Apply insights from data and testing to refine targeting, messaging, timing, and channel mix within established guidelines and best practices. • Coordinate audience-facing distribution efforts, including content promotion, channel optimization, and campaign support, to improve reach and engagement. • Contribute to the development and adaptation of audience-related assets, workflows, and documentation to support consistent global execution. • Monitor and report on audience growth and engagement metrics, preparing summaries and recommendations to inform ongoing optimization. • Ensure work is completed in accordance with established policies, procedures, and quality standards. • Partner with cross-functional teams such as Marketing, Content, and Customer-focused functions to align audience strategies with broader engagement and growth objectives. • Perform other duties and responsibilities as required to support business needs.

• Develop solutions that add value and efficiency across systems while minimizing technical debt. • Use AI agents and GitHub Copilot to implement .NET solutions from high-level Specs. • Collaborate closely with engineers, product owners, and stakeholders to meet product objectives and refine Specs. • Maintain a "Test First" mentality by managing the intent of AI-generated code so that it meets the functional, security, and performance requirements of the product. • Stay updated on technology trends and product roadmaps to guide development. • Contribute to cross-functional business processes. • Embrace best practices, cross-team collaboration, and process continuity. • Contribute to a collaborative culture based on trust and respect.

• Lead the day-to-day administration of global employee benefits programs • Provide oversight and direction to benefits team members • Lead coordination and governance of global benefits renewals • Ensure compliance with applicable regulatory and statutory requirements • Partner with Payroll, Finance, Legal, HR Technology, and external vendors • Oversee global benefits administration platforms and related systems • Oversee vendor relationships across multiple countries • Monitor global benefits operations performance • Support global annual benefits cycles • Maintain comprehensive documentation of global benefits policies and procedures • Provide reporting and analysis on program participation and financial impact

• Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms. • Oversee and help coordinate 24x7x365 operational support coverage, including on-call rotations, escalation management, and incident response processes. • Act as a senior technical escalation point for complex incidents, outages, integrations, and platform-related issues. • Evaluate emerging technologies, AI capabilities, automation opportunities, and collaboration tooling enhancements. • Serve as a thought leader for modern workplace technologies and employee productivity solutions. • Manage day-to-day operations, administration, governance, and lifecycle management of Microsoft 365 / Office 365, SharePoint Online, Microsoft Teams, Power Platform (Power Apps, Power Automate, Copilot Studio), Voice/Telephony Services, Slack, Five9, Google Workspace, and enterprise application integrations. • Drive operational excellence through ITSM and ITIL-aligned processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management. • Manage operational backlogs, enhancement requests, platform projects, and service improvement initiatives using Jira. • Own operational service health, uptime, support models, SLAs, and continuous service improvement initiatives. • Develop and manage team on-call schedules and participate in after-hours support and escalation activities as needed. • Establish operational standards, monitoring, alerting, documentation, and support procedures. • Partner with Security, Infrastructure, Networking, IAM, Compliance, Legal, and business stakeholders to ensure secure and compliant platform operations. • Drive platform governance, licensing optimization, automation, and adoption strategies. • Lead vendor relationships, escalations, and strategic roadmap discussions. • Oversee platform integrations, API connectivity, authentication models, and enterprise application interoperability. • Support organizational initiatives involving migrations, consolidations, acquisitions, and platform modernization efforts. • Develop operational metrics, KPIs, dashboards, and executive-level reporting. • Manage incident response coordination and participate in major incident management activities. • Ensure documentation, knowledge management, and operational runbooks are maintained and continuously improved. • Assist with budgeting, forecasting, licensing, and capacity planning activities.

• Own messaging and positioning for key products across the Cision portfolio, translating product capabilities into clear customer value • Lead go-to-market planning for launches, releases, and strategic initiatives, including audience definition, value proposition, launch strategy, enablement, and adoption plans • Create compelling sales enablement materials, including pitch decks, talk tracks, competitive battlecards, product one-pagers, objection handling, and customer-facing narratives • Partner closely with Product Management to understand roadmap priorities, customer needs, market trends, and product differentiation • Support analyst relations, market evaluations, and strategic briefings with strong product narratives, proof points, and differentiation • Use customer, competitor, and market insights to inform positioning, packaging, roadmap discussions, and commercial strategy • Develop persona-led messaging for different industries and markets

• Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms. • Oversee and help coordinate 24x7x365 operational support coverage, including on-call rotations, escalation management, and incident response processes. • Act as a senior technical escalation point for complex incidents, outages, integrations, and platform-related issues. • Evaluate emerging technologies, AI capabilities, automation opportunities, and collaboration tooling enhancements. • Manage day-to-day operations, administration, governance, and lifecycle management of enterprise application integrations and connected services. • Drive operational excellence through ITSM and ITIL-aligned processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management.

• Distribution: • Output clients’ copy in timely fashion. • Ensure accurate distribution to correct circuit at specified time. • Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding. • Editorial: • Proofread and format press releases written by our clients for delivery to the media. • You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. • Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). • Ensure accuracy, attribution and acceptability of clients’ copy. • Ensure regulatory headline and content accuracy of clients’ copy. • Client Relations: • Promote a client-focused culture at all times. • Instigate initiatives and processes to build, develop and maintain excellent business relationships. • Understand clients’ needs and objectives. • Maintain an excellent knowledge of all PR Newswire products and services. • Provide editorial advice to maximise potential ‘pick-up’ of press release copy. • Maintain and develop relations with internal clients to achieve excellent service delivery. • Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management. • Quality and Administration: • Ensure all jobs are prioritized, distributed and fulfilled correctly. • Quickly learns the functions of the support tools and systems to process customers’ requests. • Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system. • Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company. • Maintain company websites ensuring incoming service feeds are accurately mapped.

• Provide administrative support to global audience development and media relations teams, ensuring efficient day-to-day operations. • Coordinate and manage administrative workflows, tracking assignments, deadlines, requests, and deliverables to support global team operations. • Prepare, organize, and maintain records, reports, presentations, contact lists, and other departmental documentation. • Assist with the scheduling, tracking, and administration of projects, campaigns, and team activities to support timely completion of deliverables. • Monitor shared inboxes, coordinate correspondence, and route inquiries to appropriate team members. • Maintain accurate data, databases, media lists, and tracking systems, ensuring information is current and readily accessible. • Compile routine reports, metrics, and status updates to support team planning and operational needs. • Ensure compliance with organizational policies, procedures, record-keeping standards, and data management requirements. • Collaborate with colleagues across regions and functions to facilitate effective communication, information sharing, and workflow coordination. • Perform other administrative and operational support duties as assigned.

• Ensures coding analysis production is consistent, high quality, and aligned with strict delivery timelines by tracking performance and enforcing standards. • Provide oversight of junior coding teams, providing guidance on best practices and delivering constructive feedback to address performance gaps, fostering continuous improvement and skill development. • Manages content searches and uploading processes, prioritize coding tasks and performs regular data checks while understanding project coding structures. • Utilizes knowledge of data flow and our tools to troubleshoot issues and resolve them. • Reports regularly to the manager, establish open communications to prioritize tasks and manage workflow. • Utilizes established reporting templates and tools to contribute to assigned reports, generate charts, research and write robust qualitative insights. • Take ownership of initial data exports and assist in charting and report production as needed. • Provides daily support to Senior Analysts and Team Leads. This includes tasks such as contact management, data verification, and report production.