Rover.com

Title: Senior Director, Employee Experience & Culture Location: Seattle Type: Full-time Workplace: hybrid Category: People Job Description: Who we are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. Who we’re looking for? We’re looking for a strategic and experienced HR leader to shape and scale Rover’s employee experience and culture strategy. This role will report to the VP of People & Culture, and own numerous key people team functions including Global HR Business Partnership, Employee Relations, Employee Experience & Inclusion, Learning & Development, Workplace Experience, and Enterprise People Programs. As a key member of the Company's leadership team, you will help foster a high-performing, inclusive, and values-driven culture where employees can succeed and do their best work. You will partner closely with executives and leaders across the business to strengthen organizational effectiveness, employee engagement, and workforce planning, while serving as Rover’s senior advisor on complex employee relations and employment matters. Key Responsibilities - Drive enterprise people strategies, programs, and decisions that strengthen organizational effectiveness and business performance. - Manage the Director of International HR and functional HR Business Partners while leading the global Employee Relations and Enterprise Talent Management functions. - Manage the Director of Inclusion & Employee Experience while leading the global Employee Experience & Inclusion, Learning & Development, and Workplace Experience functions. - Partner with executives on workforce planning, organizational design, leadership effectiveness, and change management. - Provide expert guidance on complex employee relations matters, workplace investigations, performance issues, organizational change, and employment law, in partnership with our Legal team. - Partner with Legal and business leaders to manage employment risk and ensure compliance across all regions where Rover operates. - Lead enterprise-wide programs that strengthen engagement, belonging, and workplace culture. - Leverage employee feedback, workforce data, and technology to identify opportunities and drive continuous improvement. - Champion modern, technology-enabled People practices, including the thoughtful adoption of AI tools and innovative ways of working. - Build, coach, and develop high-performing leaders and teams. What We're Looking For - 12+ years of progressive HR and People leadership experience. - Significant experience leading HR Business Partner teams and employee relations functions in a complex, multi-state and/or global organization. - Experience leading multiple People functions, including employee experience, learning and development, organizational effectiveness, or talent programs. - Deep expertise in employee relations, employment law, workplace investigations, and organizational change. - Proven ability to influence executives and translate business strategy into people priorities. - Experience leading leaders and building high-performing teams. - Strong business acumen, organizational effectiveness, and change management capabilities. - Demonstrated ability to leverage data, technology, and AI-enabled tools to improve employee and organizational outcomes. - Excellent communication, relationship-building, and leadership skills. Benefits of Working at Rover - Competitive compensation - 401k match - Long-term incentive plan with a company performance-based cash payout - Flexible PTO - Competitive benefits package, including medical, dental, and vision insurance - Commuter benefits - Bring your dog to work (and unlimited puppy time) - Pet benefits, including $1,000 toward bringing home a new dog or cat - Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly - Regular team activities performed in-person and virtually Compensation The first-year salary range is $180,483 - $243,652 with a 20% annual bonus. Additionally, Rover offers bonus eligibility, a long-term incentive plan, and a comprehensive benefits package for full-time employees. The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process. At Rover, we’re driven by seeing our people succeed and grow, while doing our jobs better than ever before. We believe the best business outcomes come from a diverse set of perspectives and we’re committed to promoting an inclusive, inventive, and fun environment with amazing employees. We welcome and encourage applicants from all backgrounds to apply. Rover is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, military or veteran status, sex, pregnancy, gender identity or expression, sexual orientation, marital or partnership status, genetic predisposition, or any other protected status in accordance with applicable federal, state and local laws. We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Title: Income Tax Accountant II Location: Seattle Type: Full-time Workplace: hybrid Category: Accounting and Finance Job Description: Who We Are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. Who we're looking for: We are seeking a Income Tax Accountant II to join our team and support Rover’s worldwide income tax reporting and U.S. compliance. This role is perfect for a detail-oriented tax professional who is eager to deepen their technical skills and enjoys digging in to understand the “why” behind our work. You are highly organized and can own multiple priorities without losing sight of the details. You thrive in a collaborative environment and are excited to be part of a growing team, but are also comfortable working independently. You view ambiguity as an opportunity, embracing new tools and approaches with a continuous improvement mindset. This role is a great fit for someone looking for broad exposure across the income tax function, from provisions to compliance to forecasting, in Rover’s dynamic, high-growth environment. This is a hybrid position that has the minimum expectation to work out of our Downtown Seattle Office two days per week on Mondays and Thursdays. For this reason, candidates must be based in the Greater Seattle Area or willing to relocate. Your Responsibilities: - Prepare the annual worldwide tax provision under ASC 740, including ETR, FIN48, current and deferred tax calculations, and tax account rollforward - Prepare month-end close entries for tax accruals and reserves - Coordinate with external advisors on the preparation and review of Rover’s corporate and partnership income tax returns - Maintain tax due date calendar - Prepare quarterly estimated tax payments and extension calculations - Prepare other quarterly and annual filings, including personal property, CAT, and Seattle JumpStart filings - Maintain and improve provision workflow in CorpTax Provision - Manage tracking and resolution of tax notices, and assist with tax audits and controversy - Monitor tax legislation and communicate impact and potential action items - Support special tax projects, as needed Your Qualifications: - Bachelor’s degree in Accounting and/or a Master’s degree in Tax - 4+ years of progressive experience in public accounting and/or corporate tax department, including a minimum of two years of tax provision experience - Strong technical knowledge of corporate federal and state income tax, as well as accounting for income taxes under ASC 740 - Strong attention to detail, with excellent organizational and time management skills - Advanced Excel skills and proficiency in manipulating large data sets - Excellent written and oral communication skills, with the ability to interact directly and effectively with managers and cross-functional teams - Proven ability to prioritize multiple projects independently in a fast-paced environment Your Bonus Skills: - Licensed CPA - Familiarity with U.S. international, partnership tax, and E&P concepts - Experience with Corptax Provision or other provision software tool - Experience with Savant or other data automation tool Benefits of working for Rover: - Competitive compensation - 401k match - Long-term incentive plan with a company performance-based cash payout - Flexible PTO - Competitive benefits package, including medical, dental, and vision insurance - Commuter benefits - Bring your dog to work (and unlimited puppy time) - Pet benefits, including $1,000 toward bringing home a new dog or cat - Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly - Regular team activities performed in-person and virtually Compensation: - In the greater Seattle area the first-year salary range is $91,485-117,902. Additionally, Rover offers benefits to full-time employees. - The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process. Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances. We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Role Description We're looking for a Content Program Manager to join our Skills & Knowledge Program Management team. In this role, you'll lead critical initiatives in operations content and knowledge base management that directly support business growth and delight our customers. - Lead, coach, and develop a team of Content Writer/Editors based across global locations. - Co-own the knowledge base content strategy for frontline employees, ensuring agents can quickly find accurate, up-to-date information that improves resolution speed and customer satisfaction. - Identify and solve for gaps and emerging needs in knowledge management program and process capabilities, including evaluating opportunities to leverage AI-powered content and search tools. - Drive go-to-market program, project, and process management for content and knowledge management across Operations customer service, aligning tools and approach across teams. - Elevate teams' knowledge and expertise in the use of project management methodologies and tools within your functional area. - Assess the success and impact of the knowledge base and content programs through data analysis and stakeholder feedback, then drive continuous improvement in outcomes. - Build a roadmap, prioritize initiatives, and coordinate across cross-functional teams to deliver on strategic objectives. - Routinely review key milestones with senior leaders. Troubleshoot major roadblocks and delays autonomously. Qualifications - 2+ years of experience as a people manager and content leader within an operations, customer service, or other customer-facing environment. - 2+ years of experience successfully applying the principles, standards, and tools associated with business analysis, program management, and project management. - Current knowledge of effective content and knowledge management methodologies, techniques, and practices. - Experience managing and using various knowledge base tools and help center systems. - Strong data analysis skills and financial acumen; ability to use data to understand problems, identify options, and make sound decisions. - Ability to build and foster strong stakeholder relationships, establish trust, and achieve alignment across the organization. - BA/BS degree or equivalent professional experience. Requirements - Ability to work remotely and reside only in the approved states of Florida, Georgia, Idaho, North Carolina, Texas, and Michigan. Bonus Skills - Experience working at a fast-paced tech company or in a startup environment. - Experience working in a marketplace or B2C organization. - Experience working with customer support teams. - Familiarity with AI-powered tools for content creation, curation, or knowledge management. Benefits - Competitive compensation. - 401k match. - Long-term incentive plan with a company performance-based cash payout. - Flexible PTO. - Competitive benefits package, including medical, dental, and vision insurance. - Commuter benefits. - Bring your dog to work (and unlimited puppy time). - Pet benefits, including $1000 toward adopting your first dog or cat. - Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly. - Regular team activities performed in-person and virtually.

Title: Senior Upper Funnel Marketer Location: Seattle, WA, USA Type: Full-time Workplace: hybrid Category: Marketing Job Description: Who We Are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. Who We're Looking For: As a Sr. Marketing Manager, you are the definitive architect of Rover’s consideration engine. While a separate Brand team defines our identity, you own the strategic deployment of that identity across upper-funnel channels (Linear TV, OTT/CTV, Audio, Podcast, OOH, Programmatic etc.) to drive measurable business impact and growth. You are a "Master of the Craft" who can operate independently without the need for daily functional support. You will take the lead on two key initiatives: stewarding a massive media investment with surgical precision through advanced measurement (MMM/Geo-Uplift) and pioneering the future of our marketing operations. This is a hybrid position that has the minimum expectation to work out of our Downtown Seattle Office two days per week on Mondays and Thursdays. For this reason, candidates must be based in the Greater Seattle Area or willing to relocate. Your Responsibilities: 1. Consideration Strategy & Business Influence - Strategic Direction: Autonomously drive the long-range strategy for Upper Funnel Channels, driving New Customers while understanding the change to measured consideration. You set the goals and OKRs that determine how we win in the upper funnel. - Planning Leadership: Have a material influence on annual planning cycles, providing the business with leverage through deep expertise in media best practices and emerging industry shifts. - Cross-Functional Bridge: Serve as the model for collaboration, ensuring the Upper Funnel strategy seamlessly integrates with the Brand team's vision while providing the performance-data feedback loop they need. 2. Mastery of Upper Funnel Media - Advanced Channel Stewardship: Demonstrate best-in-class expertise in Linear TV, OTT, CTV, Audio, and OOH and Programmatic channels. You are an expert in media buying, media negotiations, inventory quality, and placement strategy. - Complex Agency Orchestration: Manage external agency relationships of high complexity and impact. You do not just manage them; you coach them to meet Rover’s high performance standards and hold them accountable to performance benchmarks. - Financial Stewardship: Manage large-scale program budgets with accuracy. You are the model for financial organization and attention to detail with your budget. 3. Measurement Science & Data Optimization - Marketing Measurement Ownership: You can work with Marketing Data Science in developing new marketing metrics and measurement frameworks. You own the interpreting and application of Rover’s Media Mix Modeling (MMM) for your channels as well as proposing Geo-Uplift tests to prove the incrementality of upper-funnel spend. - Problem Solving: Work exclusively on highly complex issues, such as solving for signal loss in CTV or optimizing multi-channel attribution in a privacy-first environment. 4. Automation & AI Integration - Workflow Automation: Identify and execute on massive process efficiencies by automating marketing workflows. You won’t just use AI tools; you will operationalize them into the department. - Tool Architecture: Deeply understand the broad array of AI tools available and architect the appropriate scenarios for their use to solve complex business problems. 5. Communication & Mentorship - Organizational Communicator: You are a highly effective communicator who understands when and how to share key information. You distill complex media and AI concepts for executive stakeholders. - Knowledge Dissemination: Set up business rhythms to share findings across the organization, up-leveling the entire marketing team’s understanding of prioritization and efficiency. Your Qualifications: - Experience: 10-12+ years of relevant experience in high-scale media strategy with a consumer brand (ideally a two sided-marketplace). You have demonstrated expertise in leverage upper funnel channels to drive new customers and know how to measure the impact. - AI/Automation Mastery: You have demonstrated improvements to workflow automation, leveraging Scripts,Python, SaaS tools and AI. Your successes have given you and your prior team significant leverage. You can be relied on to be the team’s AI expert and find ways to expand their capabilities.Experience in building or implementing AI-driven systems that have improved a marketing team's delivery capacity is a strong plus. - Measurement Fluency: Hands-on experience with Geo-Uplift testing implementation and the tactical actioning of MMM results. - Education: Bachelor’s degree required; Master’s degree in a quantitative or business field is a plus, work experience will absolutely be taken into account. - Holding Agencies Accountable: Experience managing, and holding agencies accountable for results and managing an RFP process - International Experience: This role will impact Rover’s US and INTL businesses, experience managing campaigns in the UK and the EU is a plus. - Collaboration: You can work with internal Brand teams and Marketing Data Science, speaking the language of creative and Data, depending on your audience. - A Sense of Curiosity: You have an excitement to learn new things and continually challenge yourself with new ideas. Nice to Have: Pet-Related Brand experience Why This Role? - This role is for the practitioner who wants the highest level of influence without the administrative burden of people management. You will be given the autonomy to rethink how marketing is done—moving us away from manual workflows and toward an AI-augmented, data-validated future. Benefits of Working at Rover.com: - Competitive compensation - 401k match - Long-term incentive plan with a company performance-based cash payout - Flexible PTO - Competitive benefits package, including medical, dental, and vision insurance - Commuter benefits - Bring your dog to work (and unlimited puppy time) - Pet benefits, including $1000 toward adopting your first dog or cat - Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly - Regular team activities performed in-person and virtually Compensation: - In the greater Seattle area the first-year salary range is $140,761-179,228. Additionally, Rover offers benefits to full-time employees. - The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process. Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances. We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Title: Director, Global Provider GTM Location: Barcelona Type: Full-time Workplace: hybrid Category: Product Management Job Description: Barcelona Product – Product Management / Full-time / Hybrid Who we are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. About the team Providers are the heart of Rover’s marketplace. The Global Provider Organization is accountable for the supply side of the business across every service we offer, every brand we operate, and every country we serve. The team spans the disciplines required to make supply work end to end, including product, marketplace, data science, and partners closely with marketing, operations, trust & safety, and the international business teams to deliver against shared goals. Delivering on the provider strategy is not a single-function job. It requires policy, education, operations, go-to-market, and community investment working together with product, marketplace, and data science. The team you will lead owns those layers and ensures they reinforce each other globally, rather than fragmenting by service, brand, or country. Who we are looking for Rover is looking for a Director of Global Provider GTM to join our Global Provider Organization. In this role, you will build and drive consistent go-to-market strategies and initiatives for all provider-related investments, you will own provider communications strategy, alignment, and execution. And, you will expand and unify the implementation of provider policies and development pathways. This will include owning the end-to-end global positioning, messaging and channel strategies for the provider product roadmap and initiatives. This is a high-impact role that requires a unique blend of strategic vision and hands-on execution. As a strategic 'player-coach,' you will architect structured, repeatable go-to-market frameworks from scratch, while simultaneously rolling up your sleeves to drive cross-functional communication strategies across owned, earned and paid channels. You will be equally comfortable aligning executive stakeholders on long-term provider policy as you are digging into the day-to-day pathways that help new providers successfully build and scale their businesses on Rover.. This role reports directly to the Senior Director of Provider Strategy based in Barcelona and exists to make the provider strategy executable, partnering closely with Product, Data Science, Trust & Safety, Marketing, Operations, Finance, and the International Business Team. As a people leader, you will manage a team based primarily in Barcelona and coordinate with cross-functional teams across Europe and the US. * This is a hybrid position that has the minimum expectation to work out of our Barcelona Office in the Poblenou neighborhood two days per week on Mondays and Thursdays. For this reason, candidates must be based in Barcelona or willing to relocate Key outcomes: - One coherent provider voice. Wherever a provider operates and whichever services they offer, they hear the same value proposition, the same policy logic, the same product story always adapted for context. You build consistency across services, brands, and countries. - A communication infrastructure that scales. In partnership with Martech and Lifecycle teams, provider communications run on shared infrastructure rather than as ad-hoc sends. Segmentation, channel mix, send governance, and measurement work as one stack, so we know who is hearing what, when, and whether it landed. - Supply initiatives that actually land. Every supply-side launch ships with a clear go-to-market playbook, defined success metrics, and a post-launch read and path to scaling. We can point to measurable shifts in provider satisfaction and operational efficiency. - One global framework for provider policy and development. New services, brands, and markets operate within a coherent system rather than reinventing it. Provider growth pathways exist as a single, easy to understand journey, not a patchwork of disconnected programs. - Provider sentiment that moves, and that we can act on. Provider satisfaction, comprehension of changes we ship, and trust in Rover's direction all improve year-over-year, and we can attribute the movement. Provider feedback reaches the teams who can change things, on a known cadence. - Establish GTM as a net new discipline. Provider GTM is evangelized for and recognized inside Rover as a function with a craft, a playbook, and a benchmark of excellence. What you’ll own: You own the strategy across the areas below. Execution is delivered hand-in-hand with cross-functional partners, and your job is to define what good looks like, set the framework, hold the alignment, and make sure the pieces reinforce each other rather than fragmenting by team, brand, or market. - Provider GTM. The end-to-end strategy for taking supply initiatives to market: positioning, channels, messaging, and measurement, applied consistently across services, brands, and countries. You will partner with Product, Marketing, International, and brand teams to ensure its effective and scalable execution. - Provider communications. A unified communications strategy: voice, segmentation, cadence, governance, quality bar. You will partner with Lifecycle , Product, and International to ensure its effective execution. - Provider policy and development execution. A strategy to extend provider policy and development frameworks to new services, brands, and markets. You will partner with Provider Management & Development (Data Science), Product, Operations, Legal, and International to ensure its effective and cohesive execution. - Community building. The strategy for how providers belong to something across digital and in-person touchpoints. You will partner with Marketing, Brand, Operations, and International to ensure its effective execution. - Provider voice and feedback. The strategy and the mechanisms by which provider sentiment, feedback, and lived experience are measured, surfaced, and acted on. You define the signals, set the cadence, and hold the company accountable to what providers tell us. You will partner with Data Science, Product, and Operations to ensure its effective execution. - External commercial solutions. The execution of the commercial partnerships, integrations, and third-party offerings that help providers build stronger businesses on Rover. You will partner with D/Partnerships, Product, Finance, and Legal to ensure its effective execution. - OKRs and roadmap. The go-to-market side of the organization's OKRs and the roadmap that delivers them. - A team. Mentor, manage, and grow a team of provider GTM, communications, and community leaders based in Barcelona, and build the broader cross-functional force needed to execute globally. Minimum qualifications: - 10+ years of experience in one or more of the following fields: product marketing, B2C go-to-market, product management, marketing, general management, or consulting roles in marketplace, platform, or two-sided business contexts. - 5+ years in people management or leadership roles, including managing managers or leading cross-functional groups. Experience in product management is nice to have. - Experience partnering with Product, Data Science, and Engineering teams to create and execute on shared roadmaps and metrics. - Clear and structured written and verbal communication style, with the ability to influence and partner with senior leaders and diverse teams to drive critical decisions. - Highly proactive, comfortable operating with minimal guidance in uncertain and ambiguous business environments. - Analytical rigour, with enthusiasm for modeling and measuring the impact of the initiatives you drive. Comfortable working with advanced analytical and visualization tools, such as Mode and Excel. - Strong leadership skills and experience giving actionable feedback and coaching, and welcoming the same. - Comfortable working across Europe (Central Time) and US (Pacific Time) timezones. - Strong command of the English language (minimum C2 level). English is the official Rover language and is used every day with every stakeholder and communication. - Bachelor’s degree. Marketing, Business, or economics degrees preferred. Preferred qualifications: - Experience in online marketplaces with a meaningful supply side (gig economy, services marketplaces, accommodation, mobility, creator platforms, or similar). - Experience with community programs, ambassador networks, or advisory councils. - Demonstrated track record of building supply or partner sides of a marketplace at scale: acquiring, activating, retaining, and developing supply against business targets. - Experience designing and operating policy, enforcement, or trust frameworks for a community of independent providers, contractors, or sellers. - Experience building education, certification, or onboarding programs for an external provider community. - Master’s degree. Benefits of working at Rover: - Long-term incentive plan with a company performance-based cash payout - Pension plan - Private medical insurance - 25 days PTO - Meal allowance and flexible compensation plan (transport and nursery) - Gym membership - €450 to cover the costs associated with the adoption of a pet - Annual €150 wellness reimbursement - Flexible work hours, sometimes you'll need to be in at certain times, but on the whole, we're pretty flexible when it comes to managing workload and time - Grab snacks, fresh fruit, in our kitchen to keep yourself going - Regular team activities, events, game nights, and more - Dog-friendly office Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.

Title: Director, Provider Product Marketing Location: Barcelona Type: Full-time Workplace: hybrid Category: Product Management Job Description: Who we are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. About the team Providers are the heart of Rover’s marketplace. The Global Provider Organization is accountable for the supply side of the business across every service we offer, every brand we operate, and every country we serve. The team spans the disciplines required to make supply work end to end, including product, marketplace, data science, and partners closely with marketing, operations, trust & safety, and the international business teams to deliver against shared goals. Delivering on the provider strategy is not a single-function job. It requires policy, education, operations, go-to-market, and community investment working together with product, marketplace, and data science. The team you will lead owns those layers and ensures they reinforce each other globally, rather than fragmenting by service, brand, or country. Who we are looking for Rover is looking for a Director of Global Provider GTM to join our Global Provider Organization. In this role, you will build and drive consistent go-to-market strategies and initiatives for all provider-related investments, you will own provider communications strategy, alignment, and execution. And, you will expand and unify the implementation of provider policies and development pathways. This will include owning the end-to-end global positioning, messaging and channel strategies for the provider product roadmap and initiatives. This is a high-impact role that requires a unique blend of strategic vision and hands-on execution. As a strategic 'player-coach,' you will architect structured, repeatable go-to-market frameworks from scratch, while simultaneously rolling up your sleeves to drive cross-functional communication strategies across owned, earned and paid channels. You will be equally comfortable aligning executive stakeholders on long-term provider policy as you are digging into the day-to-day pathways that help new providers successfully build and scale their businesses on Rover.. This role reports directly to the Senior Director of Provider Strategy based in Barcelona and exists to make the provider strategy executable, partnering closely with Product, Data Science, Trust & Safety, Marketing, Operations, Finance, and the International Business Team. As a people leader, you will manage a team based primarily in Barcelona and coordinate with cross-functional teams across Europe and the US. * This is a hybrid position that has the minimum expectation to work out of our Barcelona Office in the Poblenou neighborhood two days per week on Mondays and Thursdays. For this reason, candidates must be based in Barcelona or willing to relocate Key outcomes: - One coherent provider voice. Wherever a provider operates and whichever services they offer, they hear the same value proposition, the same policy logic, the same product story always adapted for context. You build consistency across services, brands, and countries. - A communication infrastructure that scales. In partnership with Martech and Lifecycle teams, provider communications run on shared infrastructure rather than as ad-hoc sends. Segmentation, channel mix, send governance, and measurement work as one stack, so we know who is hearing what, when, and whether it landed. - Supply initiatives that actually land. Every supply-side launch ships with a clear go-to-market playbook, defined success metrics, and a post-launch read and path to scaling. We can point to measurable shifts in provider satisfaction and operational efficiency. - One global framework for provider policy and development. New services, brands, and markets operate within a coherent system rather than reinventing it. Provider growth pathways exist as a single, easy to understand journey, not a patchwork of disconnected programs. - Provider sentiment that moves, and that we can act on. Provider satisfaction, comprehension of changes we ship, and trust in Rover's direction all improve year-over-year, and we can attribute the movement. Provider feedback reaches the teams who can change things, on a known cadence. - Establish GTM as a net new discipline. Provider GTM is evangelized for and recognized inside Rover as a function with a craft, a playbook, and a benchmark of excellence. What you’ll own: You own the strategy across the areas below. Execution is delivered hand-in-hand with cross-functional partners, and your job is to define what good looks like, set the framework, hold the alignment, and make sure the pieces reinforce each other rather than fragmenting by team, brand, or market. - Provider GTM. The end-to-end strategy for taking supply initiatives to market: positioning, channels, messaging, and measurement, applied consistently across services, brands, and countries. You will partner with Product, Marketing, International, and brand teams to ensure its effective and scalable execution. - Provider communications. A unified communications strategy: voice, segmentation, cadence, governance, quality bar. You will partner with Lifecycle , Product, and International to ensure its effective execution. - Provider policy and development execution. A strategy to extend provider policy and development frameworks to new services, brands, and markets. You will partner with Provider Management & Development (Data Science), Product, Operations, Legal, and International to ensure its effective and cohesive execution. - Community building. The strategy for how providers belong to something across digital and in-person touchpoints. You will partner with Marketing, Brand, Operations, and International to ensure its effective execution. - Provider voice and feedback. The strategy and the mechanisms by which provider sentiment, feedback, and lived experience are measured, surfaced, and acted on. You define the signals, set the cadence, and hold the company accountable to what providers tell us. You will partner with Data Science, Product, and Operations to ensure its effective execution. - External commercial solutions. The execution of the commercial partnerships, integrations, and third-party offerings that help providers build stronger businesses on Rover. You will partner with D/Partnerships, Product, Finance, and Legal to ensure its effective execution. - OKRs and roadmap. The go-to-market side of the organization's OKRs and the roadmap that delivers them. - A team. Mentor, manage, and grow a team of provider GTM, communications, and community leaders based in Barcelona, and build the broader cross-functional force needed to execute globally. Minimum qualifications: - 10+ years of experience in one or more of the following fields: product marketing, B2C go-to-market, product management, marketing, general management, or consulting roles in marketplace, platform, or two-sided business contexts. - 5+ years in people management or leadership roles, including managing managers or leading cross-functional groups. Experience in product management is nice to have. - Experience partnering with Product, Data Science, and Engineering teams to create and execute on shared roadmaps and metrics. - Clear and structured written and verbal communication style, with the ability to influence and partner with senior leaders and diverse teams to drive critical decisions. - Highly proactive, comfortable operating with minimal guidance in uncertain and ambiguous business environments. - Analytical rigour, with enthusiasm for modeling and measuring the impact of the initiatives you drive. Comfortable working with advanced analytical and visualization tools, such as Mode and Excel. - Strong leadership skills and experience giving actionable feedback and coaching, and welcoming the same. - Comfortable working across Europe (Central Time) and US (Pacific Time) timezones. - Strong command of the English language (minimum C2 level). English is the official Rover language and is used every day with every stakeholder and communication. - Bachelor’s degree. Marketing, Business, or economics degrees preferred. Preferred qualifications: - Experience in online marketplaces with a meaningful supply side (gig economy, services marketplaces, accommodation, mobility, creator platforms, or similar). - Experience with community programs, ambassador networks, or advisory councils. - Demonstrated track record of building supply or partner sides of a marketplace at scale: acquiring, activating, retaining, and developing supply against business targets. - Experience designing and operating policy, enforcement, or trust frameworks for a community of independent providers, contractors, or sellers. - Experience building education, certification, or onboarding programs for an external provider community. - Master’s degree. Benefits of working at Rover: - Long-term incentive plan with a company performance-based cash payout - Pension plan - Private medical insurance - 25 days PTO - Meal allowance and flexible compensation plan (transport and nursery) - Gym membership - €450 to cover the costs associated with the adoption of a pet - Annual €150 wellness reimbursement - Flexible work hours, sometimes you'll need to be in at certain times, but on the whole, we're pretty flexible when it comes to managing workload and time - Grab snacks, fresh fruit, in our kitchen to keep yourself going - Regular team activities, events, game nights, and more - Dog-friendly office Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.

Title: Business Analyst - Trust, Safety, and Fraud Analytics Location: Seattle Type: Full-time Workplace: hybrid Category: Business Analytics Job Description: Who we are: Seattle Data Science & Analytics – Business Analytics / Full-time / Hybrid Who we are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. *This is a hybrid position that has the minimum expectation to work out of our Downtown Seattle Office two days per week on Mondays and Thursdays. For this reason, candidates must be based in the Greater Seattle Area or willing to relocate. Additionally, applicants must be currently authorized to work in the United States on a full-time basis, without the need for current or future employer sponsorship for an employment-based visa status. Who we're looking for: We are seeking a Business Analyst to partner closely with Rover’s Infosec team and Trust and Safety Leadership team, driving initiatives that make Rover a safer community for pet parents and sitters. This is a high-visibility role where you will collaborate directly with a diverse set of stakeholders to define, measure, and improve the success of Rover’s Fraud program. You will be responsible for conducting in-depth analysis of new and developing fraud trends, which includes proactively identifying issues and then developing and proposing actionable solutions. This role requires a unique skillset: the ideal candidate must be comfortable translating ambiguous business problems into crisp requirements, and then using those to build creative data products that meet niche business needs. You should be a natural builder - someone who is passionate about starting from ground zero and building a highly effective analytical program with relative autonomy. Your Responsibilities: - Strategic Planning & Measurement: Partner with Fraud leadership to define the strategy for measuring program health, operational performance, and magnitude of Fraud’s impact on our business. This includes establishing comprehensive metrics, developing crisp reporting, and setting up monitoring rhythms. - Performance Analysis: Conduct in-depth analysis of key Fraud metrics to identify emerging trends and opportunities which will inform deeper research and analytical efforts. - Develop and refine detection models: Develop and improve tooling and models to more effectively identify emerging fraud attacks, empowering the Fraud team to take quicker, more effective action to mitigate fraud across Rover's platform. - Executive Communication: Develop and present crisp narratives resulting from analytics findings and investigations to senior Operations leaders, focusing on both identified problems and proposed solutions. - Thought Partnership: Serve as a strategic partner and advisor to business leaders, making data-driven recommendations on investments and optimization strategies within Trust and Safety and Fraud. Your Qualifications: - At least 4 years experience working cross-functionally with complex datasets to support organizational decision making. - Excellent verbal and written communication skills. Specifically, you know how to narrate analysis and results to business partners in a useful, concise, and meaningful way. - You have a passion for developing and embracing new ways of working using AI tools, with a strong desire to automate mundane tasks and develop more efficient analytical / technical workflows. - You are extremely comfortable with receiving stakeholder questions and independently translating them into clear, actionable analytical problems to solve, all with relative autonomy. - You have hands-on experience building out data abstractions using tools such as DBT or Airflow as well as a variety of data visualization tools (e.g., Mode, Looker, Periscope, Tableau, etc.) - Strong proficiency with SQL. You would feel confident reviewing code produced by other analysts and data scientists Nice to Have: - Masters degree in a quantitative field OR on the job experience with applied statistics. - Ability to code in Python/R is a plus - Prior experience performing advanced fraud analytics within the technology sector. - Experience with the development and optimization of machine learning models - Hands on experience using AI tools (Claude Code, Codex, etc) daily to simplify analytical work - Hands-on experience working with customer service tool data (e.g., Zendesk) - Hands-on experience running A/B tests and experiment design Benefits of working for Rover: - Competitive compensation - 401k - Flexible PTO - Competitive benefits package, including medical, dental, and vision insurance - Commuter benefits - Bring your dog to work (and unlimited puppy time) - Doggy benefits, including $1000 toward adopting your first dog - Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly - Regular team activities performed in person and virtually Compensation: - In the greater Seattle area the first-year salary range is $108,694-$136,046. Additionally, Rover offers benefits to full-time employees. - The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process. At Rover, we’re driven by seeing our people succeed and grow, while doing our jobs better than ever before. We believe the best business outcomes come from a diverse set of perspectives and we’re committed to promoting an inclusive, inventive, and fun environment with amazing employees. We welcome and encourage applicants from all backgrounds to apply. Rover is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, military or veteran status, sex, pregnancy, gender identity or expression, sexual orientation, marital or partnership status, genetic predisposition, or any other protected status in accordance with applicable federal, state and local laws. We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Support the administration and optimization of Workday and other HRIS tools; troubleshoot issues and ensure data integrity across the platform. • Execute the operational transactions of key employee milestones, including compensation adjustments, promotions, terminations, and onboarding. • Design and maintain real-time dashboards; provide actionable reporting on turnover, headcount, and other key organizational metrics. • Develop Standard Operating Procedures (SOPs) and document workflows to scale HR operations effectively. • Lead the day-to-day administration of global health and wellness programs, acting as the primary point of contact for employee inquiries. • Execute the benefit reconciliation process and ensure accurate, timely processing of all carrier billing. • Coordinate and track leave programs (FMLA, Disability, etc.) ensuring a supportive experience for employees and compliance with all regulations. • Assist in the evaluation and rollout of employee perks to enhance the overall employee value proposition. • Direct the preparation and submission of information required for EEO-1, ADA, FMLA, and Department of Labor audits. • Draft or revise internal HR policies to ensure they remain current with changing local, state, and federal labor laws. • Maintain rigorous documentation standards for OSHA and other governmental reporting requirements.

• Motivate, coach, and develop 8-10 professional individual contributors and supervisors who support the customer experience at Rover, including vendor management of outsourcing partners and leadership teams. • Identify areas of efficiency opportunity within the team and can recommend and implement changes as needed. • Partners with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs. • Manage queues of customer requests and tickets to agreed-upon service levels, and strive to raise the bar higher. • Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them. • Communicates with internal and external stakeholders effectively during escalations, support requests, and project execution. • Identifies emerging business problems related to their job function and presents them in a solutions-oriented format. • Act as a liaison between your team and cross-functional groups within the organization to successfully launch global alignment, continuous improvement, and new initiatives.

Title: Database Reliability Engineer Location: Barcelona Type: Full-time Workplace: hybrid Category: Engineering Job Description: Who we are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. Meet the Site Reliability and Production Support Team The SRE and Support team is responsible for the Rover platform’s overall performance, scalability, and reliability. We use observability tools, investigative skills, and data to help our engineering teams deliver a stable, reliable, and robust experience for our owners and sitters. We are part of the Platform Engineering division. As such, we work broadly across the company, serving many partners and requiring exceptional partner communication and relationship building. What we are looking for We are looking for a Database Engineer or a Database Reliability Engineer to join our team in Barcelona. You will be responsible for ensuring the stability and performance of our PostgreSQL and MySQL environments while building self-service automation tools. You will work closely with our lead Database engineer to manage Rover's tables and end-to-end data flows. You will partner with developers across Rover to review migrations and analyze and optimize database performance. You will work within the SRE team to build your experience in Python and Django for automation and model tuning. Please note that this role is part of a cross-regional team and may require some flexibility in working hours to ensure good alignment with the rest of the team. We follow a hybrid model (Mondays & Thursdays in our office in Poblenou, Barcelona). Key Responsibilities - Manage core database operations, including user access, instance scaling, and performance tuning - Lead major and minor database upgrades Design and test backup strategies to ensure we can restore data quickly with almost no downtime - Collaborate with developers on schema migrations and query tuning - Use Datadog/Cloudwatch to monitor system health and set up alerting - Manage compliance requirements Participate in on-call rotations to provide 24/7 support for critical systems - Troubleshoot complex production issues and perform root cause analysis and resolution - Develop database standards improve site stability and reduce the blast radius of incidents - Build and maintain self-service tools, such as our Automated Data Model Change approval tooling - Design Terraform for management of RDS infrastructure and deployment through Atlantis - Develop automation scripts using Python to assist in Django migration issues and model tuning Your Qualifications and Skills - You have 3-5 years of experience as a Database Administrator - You have experience managing databases in a cloud native environment (preferably AWS RDS) - You have 4+ years of hands-on experience managing production environments with PostgreSQL and/or MySQL - You have a strong focus on scripting and automation and have proficiency in at least one scripting or programming language (eg: Python) - You are proficient with infrastructure as code (eg: Terraform or CDK) - Familiarity with monitoring tools like Datadog/Cloudwatch or ELK stack - Bonus: Having the skill to use AI tools to assist with coding or monitoring is a great advantage - Bonus: Familiarity with database integration with an ORM, preferably Django Our Style - We are proud to be professional software developers building high quality, scalable and supportable solutions - We are curious and passionate about learning, providing the right environment and resources for professional growth - We are committed to building, fostering and maintaining a culture of inclusivity and diversity both on our teams and in our products - We embrace progressive engineering practices including automated testing and a continuous deployment pipeline - We are serious about the quality of our production operation, and have thorough system, application and user interaction monitoring and anomaly detection - We are passionate about data-driven decision-making - We are friendly, supportive and respectful, and we pay attention to the impact and quality of our work as well as keeping work/life balance - And, dogs in the office. Bring yours, too! Benefits of Working at Rover.com: - Long-term incentive plan with a company performance-based cash payout - Pension plan - Private medical insurance - 25 days PTO - Meal allowance and flexible compensation plan (transport and nursery) - Gym membership - €450 to cover the costs associated with the adoption of a pet - Annual €150 wellness reimbursement - Flexible work hours, sometimes you'll need to be in at certain times, but on the whole, we're pretty flexible when it comes to managing workload and time - Grab snacks, fresh fruit, in our kitchen to keep yourself going - Regular team activities, events, game nights, and more - Dog-friendly office Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.