- **Trade Marketing:** - Promotional Strategy: Creating, planning, and executing the B2B promotional calendar in annual, quarterly, monthly, and weekly views. - Managing Campaigns with Suppliers: Negotiating with Suppliers the terms of promotional campaigns, marketing budgets, exclusive offers, etc. - Supplier Activation: Ongoing contact with suppliers (weekly engagement), building and maintaining relationships to sustain their engagement in promoting themselves in the Booksy Store. - Commercial Moments: Identification and creation of key opportunities to increase sales based on seasonality, product category insights, or unique offers (e.g., Black Friday, Valentine's Day). - Ongoing trade activation: Proactively suggesting products with high sell-out potential and driving sell-out with trade marketing and merchandising tools. - **E-Merchandising:** - Visual Display: Responsibility for the visual display of products in the store (managing banners, brand positioning on lists, cross-selling). - Purchasing Path: Ensuring a coherent and attractive purchasing path during marketing campaigns: Home Page (HP) → Product Listing Page (PLP) → Product Detail Page (PDP). - **Results Analysis:** - Monitoring and Reporting: Analyzing the effectiveness of conducted campaigns, sell-out results of advertised products, and purchasing behavior patterns. - Optimization: Continuously optimizing future actions based on conclusions from completed campaigns.

• Monitor inbox to assist customers, answer questions, and escalate issues when needed • Troubleshoot issues with account support • Handle customer inquiries with a <1 hour SLA time • Gather product knowledge to properly educate customers • Proactively look for negative reviews and escalate to brand management • Process returns and billing or delivery issues • Proactively solicit and collect reviews from customers to enhance brand awareness • Build out role-related SOPs and FAQs for faster and more accurate responses • Assist with other tactical ecommerce-related tasks as needed

Role Description We are looking for a seasoned eCom expert that acts as an advisor to our customers and helps us develop a product that solves the problems our customers are facing. Tasks - Act as an advisor to our customers - Create data audits for customers - Shape the development of our product Qualifications - You are among the best at what you do - You are an eCom expert and incredibly passionate about this space - You optimize for learning - You are naturally curious Requirements - Experience working for an eCom brand or agency - Constantly developing your skillset and knowledge Benefits - Top-of-market compensation - Founders that get eCom and give you freedom to be successful - Massive exposure to the eCom industry & knowledge - Multi-disciplinary learning - Work from anywhere Company Description Klar is the Data Operating System for growing eCommerce companies. - Klar gives eCom brands a holistic understanding of their business across their three main drivers of growth - customer acquisition, retention, and profitability. - We work with over 500 eCom brands. - We deeply empathize with our customers. - Our guiding principle is Do Work You Are Proud Of.

• Supports and optimizes the technical health, performance, and discoverability of the ecommerce ecosystem • Owns critical technical ecommerce workstreams that improve site health, strengthen organic visibility, and enable scalable online growth • Collaborates with cross-functional partners to lead web projects, optimize technical SEO and tracking • Drive measurable gains in traffic, conversion, and revenue