Role Description We are looking for a seasoned eCom expert that acts as an advisor to our customers and helps us develop a product that solves the problems our customers are facing. Tasks - Act as an advisor to our customers - Create data audits for customers - Shape the development of our product Qualifications - You are among the best at what you do - You are an eCom expert and incredibly passionate about this space - You optimize for learning - You are naturally curious Requirements - Experience working for an eCom brand or agency - Constantly developing your skillset and knowledge Benefits - Top-of-market compensation - Founders that get eCom and give you freedom to be successful - Massive exposure to the eCom industry & knowledge - Multi-disciplinary learning - Work from anywhere Company Description Klar is the Data Operating System for growing eCommerce companies. - Klar gives eCom brands a holistic understanding of their business across their three main drivers of growth - customer acquisition, retention, and profitability. - We work with over 500 eCom brands. - We deeply empathize with our customers. - Our guiding principle is Do Work You Are Proud Of.

• Supports and optimizes the technical health, performance, and discoverability of the ecommerce ecosystem • Owns critical technical ecommerce workstreams that improve site health, strengthen organic visibility, and enable scalable online growth • Collaborates with cross-functional partners to lead web projects, optimize technical SEO and tracking • Drive measurable gains in traffic, conversion, and revenue

• This role is a business product people leader in a business‑led, technology‑enabled delivery model. • The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels. • This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results. • The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes. • The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction. • Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

• Take KOFISI’s existing customer journey maps and convert them into a comprehensive digital experience framework • Map the full lifecycle from discovery and sales through onboarding, daily use, renewal, and offboarding • Identify friction points in the current journey and design digital solutions • Define the client type framework at the commercial level • Design a tiered access model for employee workforce • Own every touchpoint of the member app • Write detailed product requirements and user stories • Lead user testing and feedback loops post-launch • Work with each department head to understand their core software and define how it integrates • Act as the primary liaison with the Workspace Man application vendor