ePromos

Title: Family Office Operations Manager Location: Wayne, NJ Job Description: Full Time Experienced Family Office Operations Manager Direct report: Owners Location: Wayne, NJ (hybrid - on-site as required) Employment type: Full-time The Family Office Operations Manager provides day-to-day administrative, operational, and basic financial support across the family’s multiple small businesses and household interests, acting as a trusted point of contact for vendors, advisors, and family members while maintaining discretion and high standards of organization. Key Responsibilities - Manage daily office operations across the family’s businesses: mail, phone, scheduling, reception, supplies, and vendor relationships. - Handle basic bookkeeping and finance administration: process invoices, track expenses, prepare vendor payments for approval, reconcile small accounts, and prepare monthly expense summaries for the principal or external accountant. - Maintain and track budgets for each business unit and household expenses; flag variances and recommend corrective actions. - Manage external advisors (accounting, payroll, legal, and insurance), managing priorities, directing deliverables, and exercising judgment to resolve issues and ensure timely completion of business requirements. - Support payroll and HR administrative processes in partnership with external providers, including employee records, onboarding workflows, and ensuring compliance with established policies; identify issues and implement process improvements as needed. - Oversee basic household and property coordination: schedule maintenance, manage contractors, track warranties and service agreements across properties/business locations. - Maintain confidential files and important documents (insurance, contracts, deeds); ensure secure storage and easy retrieval for authorized parties. - Implement and improve administrative systems and processes to increase efficiency, including standard operating procedures, filing systems, and dashboards for expense tracking. - Provide ad-hoc project support for household or business projects (renovations, events, small acquisitions), including vendor sourcing and project coordination. Required Qualifications - 3–5 years office management, family office, or operations experience for small businesses or multi-site environments; prior exposure to family-owned businesses is a plus. - Solid working knowledge of basic accounting/bookkeeping tasks (accounts payable/receivable, reconciliations) and comfort using accounting software (QuickBooks, Xero, or similar). - Strong organizational and time-management skills, with the ability to prioritize across competing tasks and sensitive requests. - High level of discretion, trustworthiness, and professionalism handling confidential family and business matters. - Excellent written and verbal communication and vendor management skills. - Proficiency with Microsoft Office (Outlook, Excel, Word) and comfortable learning new systems. - Valid driver’s license and willingness to travel locally between properties/business locations as needed. Preferred Qualifications - Experience supporting multiple business entities or a family office environment. - Bookkeeping certification, associate degree in business/finance, or comparable experience. - Familiarity with payroll processes and HR record keeping. Working Conditions & Expectations - Must be comfortable working in a small, flexible team and handling both routine admin and irregular high-priority tasks. - This role requires high discretion and may involve after-hours coordination for urgent family or business needs. - Occasional local travel to properties or vendor sites; standing/physical inspection of sites when required Compensation & Benefits Salary range: $55,000–$70,000 - Benefits: standard health insurance contribution, paid time off, reimbursed business expenses We do not accept resume submissions from third party recruiters.

• Support the day-to-day operations of the Human Resources function within a fast-paced promotions and branded merchandise company • Assist with onboarding process for new hires, including paperwork, system access, and orientation scheduling • Partner with hiring managers and HR Manager to ensure smooth and consistent onboarding experiences • Serve as a first point of contact for general HR questions and support • Assist employees with HR-related inquiries and direct them to appropriate resources when needed • Support job postings and basic recruiting administrative tasks • Assist with maintaining HR files and required documentation

• The Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned Client program(s) while meeting and exceeding assigned sales, profitability, and account satisfaction goals. • In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not. • The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned. • Partner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives. • Ensure adherence to all departmental SOPs and SLAs. • Identify, establish, and execute process improvements to optimize the Client store experience. • Review and implement all new and existing documented SLAs and SOPs. • Ensure proper finance and operational account setup. • Align all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations. • Collaborate closely with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control • Ensure Client brand compliance across both the online store platform and all associated merchandise. • Supervise the user experience of the online company store, including: Site navigation, Content development, Sales funnels, Promotional campaigns. • Serve as the primary Client and Sales point of contact for all online store-related matters. • Identify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes. • Develop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.

• Serve as the primary point of contact for key enterprise accounts, building strong relationships with C-level executives and senior decision-makers. • Develop and execute comprehensive account strategies, including Annual Account Plans, aligned with client goals and company revenue targets. • Understand client business models, challenges, and long-term objectives to proactively deliver strategic guidance. • Identify upsell, cross-sell, and expansion opportunities within assigned accounts. • Drive sustainable revenue growth while ensuring long-term profitability of client relationships. • Collaborate with merchandising, marketing, operations, and other internal partners to deliver tailored solutions that align to client needs. • Stay informed about industry trends, market shifts, and competitive landscapes. • Use company systems to track and manage account performance.

• The Creative Project Coordinator is the connective tissue of our creative team, keeping projects moving, people informed, and work organized. • This role is responsible for trafficking creative tickets, managing the proof review process in PageProof, supporting our Digital Asset Management (DAM) platform, and serving as a responsive, service-minded liaison between creative, marketing, and sales. • Duties include receiving, reviewing, and organizing incoming creative Jira tickets, managing proofs, supporting DAM, performing basic design edits, and administrative support.

• Support the Senior Marketing Manager across a high-volume, multi-functional workload • Own the campaign briefing process and manage project timelines • Drive strategic ownership of individual campaigns from brief through launch • Serve as coordinator for internal communications program • Oversee the internal newsletter and manage content submissions • Manage email marketing lifecycle program and email performance metrics • Support administrative operations and budget tracking

• Supports and optimizes the technical health, performance, and discoverability of the ecommerce ecosystem • Owns critical technical ecommerce workstreams that improve site health, strengthen organic visibility, and enable scalable online growth • Collaborates with cross-functional partners to lead web projects, optimize technical SEO and tracking • Drive measurable gains in traffic, conversion, and revenue

About ePromos ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart. As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission. At ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach. BASIC FUNCTION SUMMARY: The Assistant Controller will play a key leadership role in overseeing the company’s accounting operations within a fast-paced, multi-channel distribution environment. This role partners closely with the Controller to ensure accurate financial reporting, strong internal controls, compliance with GAAP, and maintenance of GL integrity. The ideal candidate will drive process improvement, and is hands-on, analytical, and experienced in accounting operations. This role coordinates closely with the existing AP, AR, Billing, and Financial Operations teams to ensure accuracy, timeliness, and completeness of financial reporting. ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities and Expectations: Accounting & Financial Reporting - Manage monthly, quarterly, and year-end close processes, ensuring timely and accurate financial statements - Prepare and review journal entries, account and bank reconciliations, and supporting schedules - Support U.S. GAAP consolidated financial statements and ensure proper revenue recognition, accruals, balance sheet management and cut-off procedures - Oversee accounting for fixed assets, payroll/commissions, benefits, 401k, and inventory, - Partner with HR and support HRIS related accounting work including payroll, commissions, health benefits, and 401k entries and reconciliation - Support internal and external audits with strong documentation and internal controls review Sales Tax, Compliance & Controls - Review nexus exposure and transactional tax accuracy. - Maintain sales tax payable and sales tax receivable accounts. - Support state audits and compliance requirements. Process Improvement & Controls - Design, implement, and maintain strong internal controls aligned with best practices - Support ERP system initiatives, including NetSuite implementation and reporting enhancements - Document accounting policies and procedures. Develop and maintain SOPs Leadership & Collaboration - Mentor accounting staff and colleagues, providing guidance and development support - Act as a backup to the Controller and contribute to special projects and ad hoc financial analysis MINIMUM REQUIREMENTS: - Bachelor’s degree in Accounting or Finance (Accounting preferred) - 6+ years of accounting experience in a complex, multi-entity, or inventory-intensive environment - Experience in ecommerce, consumer products, distribution, or multi-location operations preferred - Strong understanding of U.S. GAAP, reconciliations, internal controls, and financial reporting - Advanced Excel skills (VBA experience highly preferred); ERP experience a plus (NetSuite preferred) - CPA not required, but a plus WORKING CONDITIONS: - Position is fully remote to the US only - Ability to accommodate multiple time zones with primary ET (EST/EDT) - Dedicated workspace and high-speed internet - Frequent video conference/email/chat PHYSICAL DEMANDS: - Consistently operate a computer and other productivity equipment, including keyboard, webcam, and document scanner - Clarity of vision of 30” or less - Ability to perceive sound in the capacity of oral communication - Exertion of up to 10 lbs. of force as related to the lifting or moving of objects The base salary range for this role is $90,000 to $110,000 per year. Compensation for this role will vary based on factors such as qualifications, experience, skill level, and competencies. The Company will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements. We are an Equal Opportunity Employer! ePromos is committed to creating a diverse workplace environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We do not accept resume submissions from third party recruiters.