Booksy

• Lead a small team of 2-4 talented data engineers while remaining technically hands-on. • Spend about half of your time helping your team grow, running agile ceremonies (like sprint planning and retros), and owning your team's quarterly OKRs. • Design, build, and review high-quality dbt models and pipelines on BigQuery to ensure our data is reliable, performant, and ready for action.

Role Description As an Associate Data Engineering Manager reporting to the Head of Data Engineering in our Data & Analytics - Data Engineering team, your purpose will be to lead a small team of 2-4 talented data engineers while remaining technically hands-on. - You’ll spend about half of your time helping your team grow, running agile ceremonies (like sprint planning and retros), and owning your team's quarterly OKRs. - The other half of your time will keep you close to the technology - designing, building, and reviewing high-quality dbt models and pipelines on BigQuery to ensure our data is reliable, performant, and ready for action. Qualifications - Proven Data Engineering Foundation: 5+ years of hands-on experience in data engineering, coupled with initial leadership experience (such as tech leading, mentoring, or guiding small groups). - Modern Data Stack Expertise: Production-level experience designing and reviewing dbt models and data pipelines hosted on Google Cloud BigQuery. - Core Development Skills: Expert-level SQL skills and strong Python scripting capabilities for pipeline orchestration (e.g., using Airflow or Cloud Composer). - Agile & Delivery Mindset: Practical experience running agile ways of working and a natural drive to take ownership of delivery commitments. - English Fluency: At a minimum, we require professional English language skills (B2 level or higher). Requirements - Infrastructure as Code: Basic familiarity with Terraform to manage cloud-based data assets. - Next-Gen Tech Exposure: Familiarity with PySpark and open table formats like Apache Iceberg or Delta Lake. - AI-Assisted Workflows: Experience utilizing tools like Cursor or Claude in your daily engineering tasks to boost productivity and code quality. Benefits - We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. - Additional benefits that might differ depending on the location. You shall be provided with the benefits details during or after your first conversation with one of our TA Specialists. - Work in a welcoming team which is always ready to help. - Opportunity to develop in an international environment - we have teams in 6 countries.

Role Description As the Lead Analytics Engineer (Looker), reporting into the Analytics Manager, you will be the primary architect of our data’s "source of truth." You will lead a team of high-performing Analytics Engineers dedicated to transforming raw data into actionable insights through a sophisticated Looker semantic layer. This is a hybrid role requiring both technical mastery and strategic leadership. You will act as the bridge between Data Engineering (infrastructure), Data Analysts, and our Corporate, Marketing, CS, Sales, and GTM Ops Teams (consumers), ensuring our data models are scalable, automated, and governed by rigorous CI/CD practices. Your mission is to eliminate manual toil and empower the organisation with true self-service capabilities. - People Leadership & Development: - Mentorship & Coaching: Lead the AE team, drive a high-performance culture, and support individual career growth. - Performance Management: Drive regular 1-on-1s, give constructive feedback, and handle performance reviews. - Resource Planning: Manage team capacity and sprint priorities, balancing tech debt with stakeholder needs. - Talent Growth: Help with recruitment and make sure new joiners have a smooth onboarding. - Semantic Architecture & Governance: - Own the Layer: Lead the design, development, and maintenance of centralised Looker semantic models (LookML). - Guardianship: Act as the "Gatekeeper" for Looker, enforcing coding standards, modularity, and performance optimisation. - CI/CD Implementation: Establish and manage robust version control and deployment pipelines in GitLab for the semantic layer. - Cross-Functional Collaboration: - Upstream Influence: Partner with Data Engineering to define table structures and schemas that optimize for downstream analytical performance. - Downstream Empowerment: Translate the business needs of Corporate, Marketing, CS, Sales, and GTM Ops Analysts into scalable data models. - Automation & Efficiency: - Scale the Team: Identify manual workflows and automate them using Python scripts, API integrations (Looker API), or Agentic AI. - Operational Excellence: Modernise the team’s workflow by co-creating and enforcing a disciplined Jira ticketing structure to ensure transparency and velocity. Qualifications - Looker Mastery: Expert-level knowledge of Semantic Layer, LookML, Liquid, and Looker administration. Experience with Looker API is a huge plus. Prior experience with migrating from another tool to Looker is highly advantageous. - The Modern Data Stack: Proficiency in SQL (advanced window functions, optimisation) and experience with cloud data warehouses (e.g., Snowflake, BigQuery) as well as at least intermediate knowledge of dbt. - Engineering Mindset: Strong understanding of Git workflows, CI/CD principles, and data modelling methodologies (Kimball, Data Vault, etc.). - Scripting: Ability to write Python to automate workflows or interact with APIs. Prior experience with AI Agents within the conversational analytics space is highly desirable. - Mentorship: Proven experience leading or mentoring a team of engineers in an agile environment. - Communication: The ability to explain complex technical trade-offs to non-technical stakeholders in Marketing or Finance. - Process-Oriented: A passion for documentation, Jira hygiene, and building repeatable processes. Benefits - We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. - Additional benefits that might differ depending on the location. You shall be provided with the benefits details during or after your first conversation with one of our TA Specialists. - Work in a welcoming team which is always ready to help. - Opportunity to develop in an international environment - we have teams in 6 countries.

• You'll design and implement a global L&D strategy that aligns perfectly with our business goals and customer success mission. • You'll lead and mentor a team of talented trainers and QA specialists, fostering their growth while they drive team excellence. • You'll build scalable learning frameworks, including certification paths and learning academies, to ensure our knowledge grows as fast as we do. • You'll turn data into action by analyzing QA trends and CSAT feedback to refine training content and provide targeted coaching insights to leadership. • You'll collaborate across the globe, partnering with Product, Sales, and Ops leaders to identify capability gaps and translate them into impactful training plans. • You'll own the metrics, reporting on how your initiatives directly improve team performance, from CSAT to overall efficiency.

Role Description You’re a strategic thinker who isn't afraid to roll up your sleeves to build something great. As our CS Learning & Development Manager, you’ll be the architect of a high-performing, customer-centric culture, designing and scaling programs that enable our teams to perform at their absolute best. This role is a unique blend of creative program design and data-driven quality assurance, ideal for someone passionate about driving excellence through knowledge, feedback, and accountability. How you’ll make an impact: - Design and implement a global L&D strategy that aligns perfectly with our business goals and customer success mission. - Lead and mentor a team of talented trainers and QA specialists, fostering their growth while they drive team excellence. - Build scalable learning frameworks, including certification paths and learning academies, to ensure our knowledge grows as fast as we do. - Turn data into action by analyzing QA trends and CSAT feedback to refine training content and provide targeted coaching insights to leadership. - Collaborate across the globe, partnering with Product, Sales, and Ops leaders to identify capability gaps and translate them into impactful training plans. - Own the metrics, reporting on how your initiatives directly improve team performance, from CSAT to overall efficiency. Qualifications - Provable, deep expertise and experience in Learning & Development, Quality Assurance, or Enablement (preferably within a SaaS or Customer Success environment). - A "People First" leadership style with a track record of building and scaling global training or QA programs. - Strong analytical grit, with the ability to use data and reporting to drive continuous improvement and show real impact. - Excellent communication and facilitation skills, allowing you to influence and inspire teams across different regions. - Technical curiosity, with hands-on experience leveraging LMS platforms and QA software to drive learning at scale. - An adaptable, "Shoot for the Moon" mindset—you’re comfortable in a fast-paced environment and ready to find a way through any obstacle. Benefits - Remote work with flexible work schedules. - Remote work with $50/month home phone/internet reimbursement. - Comprehensive health, dental, and vision coverage with UHC. - Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000. - FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus. - Accident/Hospital/Critical Illness voluntary plans available. - 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period. - PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over). - 12 Holidays observed. - Parental Leave - 12 weeks of paid leave. - EAP (Employee Assistance Program). - Voluntary Pet Insurance through Fetch. - Financial wellness tools through SoFi and Ladder. - Discounts via Perkspot. - Booksy benefit $50 per month to use on services in our app. Company Description Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment with clear, rigid processes and structures, then we’ve got to be honest—you won't always find that here. However, if you’re a driven self-starter who loves creating order out of chaos and prioritizing your own path within ambiguity, then you'll likely love it at Booksy. We work in a highly creative and diverse industry, so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com so we can best support you.

• Team Management & Development: Set goals, monitor KPIs, organize daily workflows, and continuously upskill and motivate team members. • Quality Assurance & Support: Ensure work standards are met through regular contact monitoring, audit task accuracy, and assist the team in resolving complex customer issues. • Reporting & Analytics: Analyze team performance, prepare result presentations, and report on metrics, team status, and morale to upper management. • Process & Tech Optimization: Review and improve Customer Support processes, collaborate with Product Support, and recommend technical solutions to drive innovation. • Key Account Revenue: Develop tailored solutions to maximize revenue and retention from high-value clients. • Product Feedback: Identify system irregularities (Booksy Biz/Booksy for Clients) and report them following established procedures.

• Omnichannel Customer Support: You'll handle incoming queries from our UK-based merchants and customers across multiple channels, including live chat, email, and phone calls. You will ensure that every interaction is met with high empathy, clarity, and speed, maintaining our strict response time targets. • Technical Troubleshooting & Problem Solving: You'll diagnose customer issues on the spot, using our internal admin tools and systems to troubleshoot account setups, calendar syncs, and transaction issues. You'll turn confusing technical friction into simple, clear solutions for our business partners. • CRM & Ticket Administration: You'll meticulously document all customer interactions, troubleshooting steps, and resolutions within Salesforce and our support platforms. You will ensure high data integrity, leaving clean trails for your team members and senior support experts. • Voice of the Customer Advocacy: You'll act as the direct link between our UK users and our product teams. When you spot recurring bugs, payment anomalies, or opportunities for platform improvement, you'll proactively document and escalate them to ensure our product gets better every day. • Continuous Support Optimization: You'll participate in team syncs to refine our messaging templates, internal macros, and support playbooks. You will actively collaborate with colleagues to share best practices and help build a highly efficient, supportive, and stress-resilient team culture.

Role Description Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy. As a Customer Support Team Leader your purpose will be to oversee a team of advisors who provide support to our customers through different tools such as chat, calls and emails. You will be responsible for coordinating their work, ensuring the achievement of team KPIs, and driving performance. Additionally, you will introduce innovations and establish new standards to optimize and enhance processes. - Team Management & Development: Set goals, monitor KPIs, organize daily workflows, and continuously upskill and motivate team members. - Quality Assurance & Support: Ensure work standards are met through regular contact monitoring, audit task accuracy, and assist the team in resolving complex customer issues. - Reporting & Analytics: Analyze team performance, prepare result presentations, and report on metrics, team status, and morale to upper management. - Process & Tech Optimization: Review and improve Customer Support processes, collaborate with Product Support, and recommend technical solutions to drive innovation. - Key Account Revenue: Develop tailored solutions to maximize revenue and retention from high-value clients. - Product Feedback: Identify system irregularities (Booksy Biz/Booksy for Clients) and report them following established procedures. Qualifications - Minimum 3 years of experience in inbound customer service. - Minimum 2 years of experience in team management. - Familiarity with customer service metrics and tools. - Ability to work independently and take on challenges. - Proficiency in both Polish and English at C1 level. Benefits - Fully remote position - We take pride in being a globally distributed team; - Private medical care from Allianz health (subsidized by Booksy); - Life insurance from Uniqua (covered by Booksy, employee cost - 1 PLN); - Multisport card (voluntary and unsubsidized, diverse packages to choose from); - Online consultations with Psychologist Booksy (fully subsidized by the company); - Access to English online language training (Speexx); - Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers); - Additional life Insurance from PZU (unsubsidized, voluntary); - Happiness Team initiatives.

• You'll be instrumental in growing our footprint in Dallas, empowering small businesses with our innovative solutions. • Your skill in face-to-face interactions will be key to building lasting connections and sharing impactful business solutions. • You'll manage a pipeline of potential clients, utilizing cold calls, walk-ins, and social media outreach to expand your book of business. • Attending industry events, conducting engaging demos, and thoroughly educating clients on our app's features will be central to ensuring their long-term success.

• Build and maintain multi-touch attribution logic across our data warehouse • Own our tracking infrastructure (Google Tag Manager, Segment) end to end • Engineer identity resolution — connecting anonymous sessions to known users • Implement server-side tracking to improve accuracy and reduce ad-blocker impact • Build the pipelines that feed our BI tools and visualise the full conversion funnel