Booksy

• As a Product Manager (m/f/d) in our Payments team, your purpose will be to own the Booksy Wallet — the central hub through which every provider manages their money. • You'll drive the full payout experience: from balance visibility and reconciliation to the infrastructure behind pay-ins, gift cards, discounts, and loyalty. • This is a high-ownership role sitting at the heart of Booksy's revenue engine, and the decisions you make will be felt by thousands of providers every day.

Role Description As a Product Manager (m/f/d) in our Payments team, your purpose will be to own the Booksy Wallet — the central hub through which every provider manages their money. You'll drive the full payout experience: - Balance visibility and reconciliation - Infrastructure behind pay-ins, gift cards, discounts, and loyalty This is a high-ownership role sitting at the heart of Booksy's revenue engine, and the decisions you make will be felt by thousands of providers every day. Qualifications - Proven ownership of a payments product — you've built or scaled a pay-in/payout flow, not just contributed to one. - Hands-on experience with money flow management and reconciliation at a product level. - Familiarity with payment infrastructure: KYC, banking ledger, and compliance touchpoints. - A track record of working cross-functionally in a fintech, marketplace, or financial services environment. - Conversational level English language skills. Requirements - Experience with gift cards, loyalty programmes, or discounts/promo engine products. - Background at a marketplace or platform company with embedded payments. - Familiarity with challenger banking or BNPL products. Benefits - Remote-first work environment, with office access depending on the market. - Welcoming team always ready to help. - Opportunity to develop in an international environment - we have teams in 6 countries. - Additional benefits that might differ depending on the location.

• Shape retention strategies across Western Europe. • Build high-performing teams and impact thousands of beauty and wellness entrepreneurs. • Lead and coach Team Leaders covering the Spanish, UK, and French markets. • Develop regional high-value customer lifecycle strategies, driving growth and minimizing churn. • Work with data to draw conclusions, devise strategies, and improve team performance. • Support talent development within the team.

Role Description Your career as Customer Success Retention & Key Accounts Manager at Booksy will give you the opportunity to shape our retention strategies across Western Europe, build high-performing teams, and directly impact how thousands of beauty and wellness entrepreneurs thrive on our platform. Reporting directly to the Director of Customer Success Western Europe, you’ll lead and coach Team Leaders covering the Spanish, UK, and French markets, along with their retention and key account specialists. You'll get the autonomy to develop regional high-value customer lifecycle strategies, driving growth and minimizing churn in a space where human connection is everything. If you’re excited by the idea of working with data, drawing conclusions, devising strategies, and identifying ways to improve the team, this is the role for you. And if you’re a natural-born leader who loves developing talent and takes pride in seeing your team overcome challenges, you’ll find the perfect environment here to make your mark. Qualifications - Proven, deep expertise and experience in leading, coaching, and developing Team Leaders within a fast-paced Customer Success/ retention/ Key Account Management environment. - A proven track record of designing and executing customer retention strategies that successfully reduce churn and increase customer lifetime value. - Demonstrable experience managing Key Accounts (KAM) or high-value customer lifecycles. - Strong data-driven decision-making skills, with the ability to monitor performance, analyse metrics, and drive continuous improvements. - Excellent cross-functional collaboration and communication skills to align with regional management and international teams. - An owner’s mindset with experience in defining processes, leading strategic CS projects, and participating in talent recruitment. - Full professional proficiency in both English and Spanish, as you will be communicating with our global teams and local markets. - Bonus points if you speak French! It’s not a deal-breaker, but it’ll definitely help you stand out as we support our growing international teams. - Knowledge of the beauty industry (this is a strong plus for our team). Benefits - Medical + dental insurance paid for by the company. - Your birthday day off. - 50 € per month to use on Booksy services. - Wellness platform where you can do daily activities of all kinds and redeem vouchers at clothing, home, music, cinema, games, experiences and travel shops. - Access to psychologist sessions. - Flexible remuneration: Personal income tax savings to use on restaurant card, transport, medical insurance, childcare, training and discounts on other services. Company Description A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic. Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

• Lifecycle Marketing (LCM) Strategy: Planning, designing, and executing the strategy to activate the Provider (Px) base (the buyers), moving them from inactive status to first-time and regular buyers. • Marketing Calendar Ownership: Ownership of the Px marketing calendar, including planning, scheduling, and executing all seasonal campaigns, product launches, promotions, and LCM to drive orders and GMV. • E-Commerce Storytelling: Crafting and executing ongoing marketing campaigns and mass communication to ensure Providers find attractive promotions, new products, and purchasing inspiration. • Monitoring and Reporting: Monitoring, analyzing, and reporting on the effectiveness of Px activation funnels and campaign results. Optimizing future actions based on performance data.

• Lead and guide engineering team members, fostering growth and collaboration across backend, frontend, and mobile disciplines. • Manage team dynamics and build a cohesive, high-performing team environment. • Contribute to software architecture and systems design decisions, with a focus on microservices-based systems. • Apply agile and lean delivery practices (e.g., Scrum, Kanban) using project management tools to optimize team performance. • Analyze metrics and leverage data-driven insights to continuously improve processes and outcomes. • Promote a DevOps mindset, implementing practices such as test-driven development (TDD), CI/CD, and observability to ensure quality and reliability. • Collaborate cross-functionally with Product and Design stakeholders to align technical solutions with business objectives.

- **Trade Marketing:** - Promotional Strategy: Creating, planning, and executing the B2B promotional calendar in annual, quarterly, monthly, and weekly views. - Managing Campaigns with Suppliers: Negotiating with Suppliers the terms of promotional campaigns, marketing budgets, exclusive offers, etc. - Supplier Activation: Ongoing contact with suppliers (weekly engagement), building and maintaining relationships to sustain their engagement in promoting themselves in the Booksy Store. - Commercial Moments: Identification and creation of key opportunities to increase sales based on seasonality, product category insights, or unique offers (e.g., Black Friday, Valentine's Day). - Ongoing trade activation: Proactively suggesting products with high sell-out potential and driving sell-out with trade marketing and merchandising tools. - **E-Merchandising:** - Visual Display: Responsibility for the visual display of products in the store (managing banners, brand positioning on lists, cross-selling). - Purchasing Path: Ensuring a coherent and attractive purchasing path during marketing campaigns: Home Page (HP) → Product Listing Page (PLP) → Product Detail Page (PDP). - **Results Analysis:** - Monitoring and Reporting: Analyzing the effectiveness of conducted campaigns, sell-out results of advertised products, and purchasing behavior patterns. - Optimization: Continuously optimizing future actions based on conclusions from completed campaigns.

Role Description Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy. As a Supplier Marketing Manager E-Commerce (m/f/d) in our E-commerce team, you will take on a critical commercial challenge: jumpstarting and scaling the activation of our Supplier base. Right now, your mission is to hustle and push Suppliers to provide the compelling content, exclusive offers, and promotions we need to make the Booksy Store an attractive destination. However, your ultimate goal is to shift this dynamic completely - proving our platform's immense sales value so that Suppliers are constantly knocking on our door, pushing us to feature their products. We are looking for someone with a relentless commercial instinct who wakes up every morning asking, "What else can I sell today?" Your responsibilities will include: - Trade Marketing: - Promotional Strategy: Creating, planning, and executing the B2B promotional calendar in annual, quarterly, monthly, and weekly views. - Managing Campaigns with Suppliers: Negotiating with Suppliers the terms of promotional campaigns, marketing budgets, exclusive offers, etc. - Supplier Activation: Ongoing contact with suppliers (weekly engagement), building and maintaining relationships to sustain their engagement in promoting themselves in the Booksy Store. - Commercial Moments: Identification and creation of key opportunities to increase sales based on seasonality, product category insights, or unique offers (e.g., Black Friday, Valentine's Day). - Ongoing trade activation: Proactively suggesting products with high sell-out potential and driving sell-out with trade marketing and merchandising tools. - E-Merchandising: - Visual Display: Responsibility for the visual display of products in the store (managing banners, brand positioning on lists, cross-selling). - Purchasing Path: Ensuring a coherent and attractive purchasing path during marketing campaigns: Home Page (HP) → Product Listing Page (PLP) → Product Detail Page (PDP). - Results Analysis: - Monitoring and Reporting: Analyzing the effectiveness of conducted campaigns, sell-out results of advertised products, and purchasing behavior patterns. - Optimization: Continuously optimizing future actions based on conclusions from completed campaigns. Qualifications - 3+ years of experience in trade marketing, merchandising, or B2B partner marketing, ideally from an e-commerce or marketplace environment. - Strong commercial acumen with proven experience in negotiating campaigns, budgets, and exclusive offers with suppliers/brands. - Expertise in creating and managing promotional calendars and commercial moments. - Commercial instinct - ability to proactively identify and activate products with high sell-out potential. - Data-driven approach to analyzing sell-out results and campaign effectiveness. - Fluent in Polish and English. Requirements - Professional experience or genuine interest in the beauty/cosmetics category. - Hands-on experience with visual merchandising tools and managing purchasing paths (HP → LP → PDP). - Excellent relationship-building skills and the perseverance to drive execution forward, navigating complex partnerships and successfully engaging Suppliers even when they require high levels of enablement or follow-up. - Proactive mindset and ability to prioritize and act independently in a fast-paced environment. Benefits - Fully remote position - We take pride in being a globally distributed team; - Private medical care from Allianz health (subsidized by Booksy); - Life insurance from Uniqua (covered by Booksy, employee cost- 1 PLN); - Multisport card (voluntary and unsubsidized, diverse packages to choose from); - Online consultations with Psychologist Booksy (fully subsidized by the company); - Access to English online language training (Speexx); - Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers); - Additional life Insurance from PZU (unsubsidized, voluntary); - Happiness Team initiatives.

• Lead an internal incubator tasked with challenging the status quo of the beauty industry. • Spearhead the strategic development of next-generation, AI-native solutions. • Explore untapped market opportunities and redefine the user experience. • Investigate emerging technologies to ensure our product ecosystem remains at the forefront of the industry.

Role Description As a Staff AI Product Manager reporting to the Director of Product in our Disruption Squad, your purpose will be to lead an internal incubator tasked with challenging the status quo of the beauty industry. In this role, you will: - Lead the strategic development of next-generation, AI-native solutions to explore untapped market opportunities. - Redefine the user experience. - Spearhead high-impact experimentation. - Investigate emerging technologies to ensure our product ecosystem remains at the forefront of the industry. Essentially, to ensure you succeed in this role you’re going to need: - Founding Mindset: Proven experience in startup environments or leading "zero-to-one" product initiatives as a founder or founding team member. - AI Fluency: A deep, practitioner-level understanding of how AI fundamentally shifts product development and user interaction cycles. - Radical Adaptability: The ability to operate effectively in a "destination unknown" environment where the technology landscape shifts every few weeks. - Strategic Disruption: A track record of identifying and executing experiments that challenge established business models. It will also help you to have: - Experience entering and scaling products within the US market. - A background in lead/senior roles such as Product Director or Head of Product within early-stage ventures. - Experience working in hybrid squads where engineers, designers, and PMs operate as a single, high-velocity unit. Qualifications - Conversational level English language skills. Benefits - The opportunity to be part of something big - the world’s fastest growing beauty marketplace. - Flexible working hours and opportunity to work remotely within your country. - Work in a welcoming team which is always ready to help. - Opportunity to develop in an international environment - we have teams in 6 countries. - Additional benefits that might differ depending on the location.