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Analista de Suporte Salesforce – Pleno
Location
Brazil
Posted
14 days ago
Salary
0
Seniority
Senior
Job Description
Analista de Suporte Salesforce – Pleno
Keyrus
• Atuar no suporte e sustentação de ambientes Salesforce em operação; • Realizar análise, troubleshooting e resolução de incidentes e problemas; • Atender demandas corretivas, evolutivas e pequenas melhorias; • Monitorar integrações e fluxos entre Salesforce e sistemas terceiros; • Apoiar deploys, validações e testes em ambientes Salesforce; • Desenvolver e manter customizações na plataforma; • Atuar na investigação de causas raiz (RCA) e prevenção de recorrências; • Trabalhar em conjunto com times funcionais, desenvolvimento e negócio; • Garantir documentação técnica e atualização da base de conhecimento; • Participar de cerimônias e rotinas operacionais do time AMS/Sustentação.
Job Requirements
- Experiência com suporte e sustentação Salesforce
- Conhecimento em administração da plataforma Salesforce
- Experiência com desenvolvimento Salesforce
- Conhecimento em: APEX; SOQL; Lightning Components (LWC e Aura); Visualforce; Flows e Process Builder; APIs e integrações REST/SOAP;
- Experiência com troubleshooting técnico e análise de logs
- Conhecimento em versionamento e processos de deploy
- Vivência com ambientes corporativos e atendimento de SLA
- Boa comunicação e capacidade analítica.
- Certificações Salesforce (diferencial)
- Experiência com Salesforce Service Cloud ou Sales Cloud (diferencial)
- Conhecimento em CI/CD para Salesforce (diferencial)
- Vivência com ferramentas ITSM (diferencial)
- Experiência em AMS / Application Management Services (diferencial)
- Conhecimento em integrações cloud e middleware (diferencial)
Benefits
- Diversidade e inclusão
- Oportunidades de crescimento profissional
- Sustentação de ambientes Salesforce
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