Role Description The Partner Performance Manager for Kinetic Consumer Retention is responsible for overseeing and enhancing the operational performance of our external partnered retention vendors. This role focuses on daily operations through the call contact center ensuring performance metrics are met with excellent customer experience through efficient processes, high-quality service delivery, and continuous improvement in vendor operations. This position can be filled remotely anywhere within the country. What You’ll Do: - Act as the primary liaison between Kinetic and Consumer Retention vendors, fostering strong relationships and ensuring alignment with Kinetic’s operational standards. - Track retention vendor performance against agreed-upon metrics (KPI’s), identifying areas for improvement, and ensuring quality standards are met. - Conduct regular audits of vendor operations to assess compliance with contractual obligations and service guidelines. - Identify areas for process improvements and work collaboratively with vendors to implement solutions that enhance operational efficiency. - Generate regular performance reports for internal stakeholders, providing insights into vendor operations and suggesting strategic improvements. - Address operational issues promptly, working with vendors to resolve challenges and prevent recurrence. Qualifications - Strong communication, active listening, decision-making, problem solving, motivational and relationship-building skills. - Previous customer service and call center experience. - Familiarity with the technical aspects of consumer internet/broadband repair services to effectively oversee vendor operations. - Strong focus on customer satisfaction and the ability to use feedback to drive service improvements. - Strong analytical skills and ability to derive insights from data. Requirements - College degree and 4-6 years professional level experience with 1-3 years supervisory experience; or 8+ years professional level related experience with 1-3 years supervisory experience; or an equivalent combination of education and professional level related experience required. - The starting compensation range for this job is $68,967 to $88,852 annually. Benefits - Medical, Dental, Vision Insurance Plans. - 401K Plan. - Health & Flexible Savings Account. - Life and AD&D, Spousal Life, Child Life Insurance Plans. - Educational Assistance Plan.

Role Description The Manager, Analytics & Insights leads all analytics, reporting, and performance measurement for the Network, Fleet & Service (NFS) organization. This role builds the reporting infrastructure that drives productivity, identifies optimization opportunities, and supports strategic decision-making across all NFS verticals. The role will influence how the company deploys its physical assets, invests in its fleet, and structures its service offerings. Qualifications - Bachelor’s degree; University Degree or Professional Certification - More than five years and less than ten years in progressively senior roles - Expert Knowledge & Industry-Wide Mastery - Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening Requirements - Develop reporting and analytics for Manager, Network Strategy to continuously measure bulk plant utilization and rationalization - Identify opportunities for potential closures - Identify potential expansion opportunities - Identify markets within network with growth opportunities and work with Sales/Marketing - Develop reporting and analytics to continuously measure fleet utilization and rationalization - Develop more extensive Maintenance & Repair "M&R" analyses on all fleets to ensure optimal unit cost of operations - Work with Fleet Group to develop annual and long-term fleet capex and deployment strategies - Develop reporting and analytics to continuously measure service asset and personnel productivity and optimization - Work with the VP of Service, Sr. Director, Service Portfolio Strategy and Product Pricing group to develop new service product packages to enhance non-propane revenues/margin - Work with the VP of Service, Sr. Director, Service Portfolio Strategy to develop consistent service product packages to enhance non-propane revenues/margin Benefits - Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. - We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. - We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. - Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. - You and your family will have access to LYRA, an industry-leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being. - A continuous focus on professional development with many opportunities for training & career growth. - We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization. Company Description Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. We welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.

• Lead commercial activity across approximately 30–40 specialist rare disease centres • Build and maintain effective working relationships with key hospital stakeholders, including clinicians, hospital managers and high-cost drug pharmacists • Work in collaboration with cross-functional teams to support informed decision-making and appropriate prescribing • Support market access and uptake by positioning the organisation as a credible and reliable partner • Gather and share market insights, including competitor activity, treatment pathways and prescribing criteria • Deliver agreed sales objectives and contribute to market share growth

• Manage the customer experience and establish a strategic direction and plan for customer account growth • Lead the development of effective growth strategies • Drive new account growth through effective solutions development • Ensure contractual compliance and that customer obligations are met • Direct capital expenditure and asset deployment activities • Manage account-driven initiatives, including accounts receivable collections, working capital and Days Sales Outstanding (DSO) • Ensure annual profit, efficiency and quality goals are attained at each client engagement; ensure KPIs are meaningful, aligned and achieved regularly • Sustain Lean culture; promote a diverse work environment focused on the continuous improvement of processes • Establish goals, plans and related metrics; track progress and manage through obstacles to achieve program objectives