CoolIT Systems

• The Key Account Manager - India is responsible for driving strategic account growth and strengthening partnerships with key players across the data center ecosystem. • Acting as the primary commercial contact for assigned accounts, this role will identify growth opportunities, expand market presence, increase customer value, and deliver revenue targets. • Develop and execute regional account strategies aligned with CoolIT's growth objectives. • Build and maintain executive-level relationships with strategic customers and partners across EMEAI. • Create and manage multi-year account development plans to achieve double-digit annual revenue growth.

• The Key Account Manager - India is responsible for driving strategic account growth and strengthening partnerships with key players across the data center ecosystem, including hyperscalers, colocation providers, server OEMs, cloud service providers, and channel partners. • Act as the primary commercial contact for assigned accounts, identifying growth opportunities, expanding market presence, increasing customer value, and delivering revenue targets. • Develop and execute regional account strategies aligned with CoolIT's growth objectives. • Build and maintain executive-level relationships with strategic customers and partners across EMEAI. • Drive pipeline development, forecasting accuracy, and revenue attainment. • Collaborate with channel partners and OEMs to develop joint go-to-market initiatives.

• Perform on-site and/or support remote installations of CoolIT products. • Conduct preventative and corrective maintenance on direct liquid cooling (DLC) systems. • Read and interpret blueprints and technical drawings where required. • Provide technical support to ASP or End-User on-site technicians, including those managing Tier 3 and 4 data centers. • Offer Plumbing and HVAC consultation to internal teams (e.g., Lab Technicians, Engineers, Product Managers, Sales, Production). • Develop subject matter expertise in CoolIT’s product portfolio. • Deliver training to customers, service technicians, and internal staff (in-person or remotely). • Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers as needed. • Ensure compliance with relevant environmental, health, and safety regulations. • Complete accurate service documentation, including reports and system testing records. • Coordinate and dispatch field service visits with end-users and Authorized Service Providers. • Support the Project Engineering team by sourcing and securing accurate quotations from Authorized Service Providers.

• Perform on-site and/or support remote installations of CoolIT products. • Conduct preventative and corrective maintenance on direct liquid cooling (DLC) systems. • Read and interpret blueprints and technical drawings where required. • Provide technical support to ASP or End-User on-site technicians, including those managing Tier 3 and 4 data centers. • Offer Plumbing and HVAC consultation to internal teams (e.g., Lab Technicians, Engineers, Product Managers, Sales, Production). • Develop subject matter expertise in CoolIT’s product portfolio. • Deliver training to customers, service technicians, and internal staff (in-person or remotely). • Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers as needed. • Ensure compliance with relevant environmental, health, and safety regulations. • Complete accurate service documentation, including reports and system testing records. • Coordinate and dispatch field service visits with end-users and Authorized Service Providers. • Support the Project Engineering team by sourcing and securing accurate quotations from Authorized Service Providers.

• Perform on-site and/or support remote installations of CoolIT products. • Conduct preventative and corrective maintenance on direct liquid cooling (DLC) systems. • Read and interpret blueprints and technical drawings where required. • Provide technical support to ASP or End-User on-site technicians, including those managing Tier 3 and 4 data centers. • Offer Plumbing and HVAC consultation to internal teams (e.g., Lab Technicians, Engineers, Product Managers, Sales, Production). • Develop subject matter expertise in CoolIT’s product portfolio. • Deliver training to customers, service technicians, and internal staff (in-person or remotely). • Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers as needed. • Ensure compliance with relevant environmental, health, and safety regulations. • Complete accurate service documentation, including reports and system testing records. • Coordinate and dispatch field service visits with end-users and Authorized Service Providers. • Support the Project Engineering team by sourcing and securing accurate quotations from Authorized Service Providers.

• Own the development and execution of a territory and account strategy focused on hunting, penetrating, and winning 1-3 named hyperscale liquid cooling customers or prospects in the region. • Understand client needs and our competitive positioning, challenges, and goals to offer tailored solutions for their cooling requirements to enable growth in sales. • Act as the primary commercial lead for target accounts, driving outbound engagement, uncovering opportunities early, qualifying demand, and advancing prospects through the sales cycle to close. • Consistently build, progress, and close a high-quality pipeline that meets or exceeds CoolIT's program pipeline, bookings, and forecast targets. • Lead review and negotiation of customer contracts and manage inputs from stakeholders to drive execution of contracts. • Develop and execute account penetration plans that create double-digit revenue growth through new program wins, competitive displacement, and expansion into adjacent opportunities. • Demonstrate technical expertise in data center operations and cooling solutions. • Collaborate internally with Operations to ensure successful project execution from initial discussions to delivery and implementation. • Maintain a sharp point of view on industry trends, competitor moves, whitespace opportunities, and customer buying triggers to inform pursuit strategy. • Provide market insights and voice of customer feedback to guide product development and innovation. • Continuously monitor performance metrics and quality standards, driving continuous improvement initiatives as needed. • Ensure compliance with company policies and procedures. • Potential for international travel up to 40% in territory and up to 25% internationally.

Role Description CoolIT Systems is a global leader in liquid cooling for data centers, seeking an experienced Project Manager based remotely in the UAE. In this role, you will lead end-to-end delivery of liquid cooling deployments—from enterprise IT to AI and high-performance systems—while working closely with customers, internal teams, and vendors. You’ll ensure projects are executed seamlessly from initiation to closeout, aligning with client requirements and business goals. Drawing on experience in sales, design, deployment, and maintenance, you will drive innovative solutions while managing risk, cost, and resources. Responsibilities: - Project planning, execution and maintenance: Manage daily project tasks, coordinate with vendors, subcontractors, and stakeholders to ensure on-time, on-budget delivery. Also handle post-deployment maintenance for existing projects. - Design coordination and technical support: Independently design, validate and deliver solutions, ensuring that all project designs meet the required specifications and industry standards, and providing technical guidance to the team. - Resource management: Allocating resources such as ASP, materials, and equipment, and ensuring they are used efficiently. - Cost control: Managing the project budget, monitoring costs, and making adjustments as needed to avoid overruns. - Quality assurance and compliance: Ensuring that the project meets all regulatory, safety, and quality standards. - Client interaction: Working directly with clients to understand their needs and keep them informed of the project's progress. - Risk management: Take full ownership of identifying potential risks to the project (e.g., delays, cost overruns) and implementing strategies to mitigate them. Qualifications - Bachelor’s degree in engineering (or equivalent experience) with 5 years of relevant project or program management in data center, cooling, or complex technical deployments. - Strong understanding of engineering principles and practical problem-solving. - Proven ability to manage complex projects and prioritize competing deliverables. - Proficiency with Microsoft Office tools (Word, Excel, Outlook, PowerPoint). - Comfortable working in a fast-paced, dynamic environment with shifting priorities. - Willingness to travel internationally up to 25%; valid passport and driver’s license required. Requirements - Experience working on technical design for data centers and or liquid cooling systems. - Field engineering experience in a related discipline. - Knowledge in selling and deploying products in coordination with multiple internal and external stakeholders. - Understanding of P&ID drawings, 2D and 3D mechanical model design with ability to create, review and approve. - Ability to occasionally lift up to 23 kg. Skills - Technical Expertise: Strong technical knowledge of cooling systems, heat transfer concepts, and mechanical design. - Communication: Excellent written and verbal communication skills to convey complex technical concepts to peers and external customers. - Organization: Ability to manage multiple complex projects efficiently. - Collaboration: Capable of leading collaboration efforts with internal and external stakeholders. - Independence: Able to solve complex problems on their own and communicate risks while coming up with effective mitigation plans. Benefits - We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

• Oversee commercial aspects of our client relationships, including program pipeline, product forecast, and new product development, including pricing, schedules, and escalations. • Responsible for developing account management plans for Cloud Service Providers that result in double-digit YoY revenue growth. • Be the voice and a strong advocate for our clients within the company; continuously strive for and maintain high levels of client satisfaction. • Manages a diverse team: Key Account Managers are responsible for building our program pipeline and sustaining a product portfolio with various cloud service providers. • Technical Sales Engineers are responsible for supporting Key Account Managers during the pre-sales and proposal process to ensure quick response times and high-quality technical information for clients. • Ensure your team adheres to the selling process. • Work closely with the Marketing team to generate industry-leading sales collateral and proposals. • Continuously engage with and learn from the Product and Engineering teams to develop a deep understanding of our hardware and services, ensuring client feedback makes its way into our products. • Engage regularly in the review and negotiation of various client-related contracts. • Ensure adherence to company policies and procedures. • International travel (20% or greater).

Technical Writer ABOUT COOLIT SYSTEMS INC. Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally. Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention. As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team. WHAT YOU’LL DO: Role: An exciting and challenging position exists as a Technical Writer at CoolIT. As a member of the team, you would be accountable for the development, editing, and maintenance of clear, concise, and accurate documentation for products, systems, and internal processes. This role involves translating complex technical information into user-friendly content tailored to a variety of audiences, including end users, developers, and internal stakeholders. Working closely with engineering, product, and support teams, you would ensure documentation is accurate, up to date, and aligned with current functionality, while maintaining consistency in tone, terminology, and formatting across all materials. This is a 2 month remote contract role Responsibilities: - Develop user manuals, quick-start guides, and installation instructions for hardware devices - Create service manuals and maintenance procedures for technicians - Write safety and compliance documentation for regulatory approval - Interpret engineering drawings and convert them into clear instructions - Collaborate with engineers to document product features, assembly steps, and troubleshooting procedures - Update documentation to reflect design changes and product revisions - Produce labeled diagrams and illustrations to support written instructions WHO YOU ARE: Basic Qualifications: - Bachelor’s degree in English, Technical Communication, Computer Science, or a related field (or equivalent experience) - 1–3+ years of experience in technical writing or documentation development - Strong written and verbal communication skills - Ability to explain complex technical concepts in a clear and concise manner - Experience with documentation tools (e.g., Microsoft Word, Google Docs, or similar) - Basic understanding of software development concepts and workflows - Strong attention to detail and organizational skills Preferred Qualifications: - Experience creating documentation for hardware products such as electronics, devices, or machinery - Familiarity with CAD drawings, schematics, and engineering documentation - Knowledge of regulatory and safety standards (e.g., ISO, CE marking, UL standards) - Experience with illustration or diagram tools (e.g., Adobe Illustrator, Visio) - Familiarity with content management systems or documentation platforms - Experience working in manufacturing or product development environments - Understanding of product lifecycle processes Skills: - Technical writing and editing - Information organization and content structuring - Research and information gathering - Attention to detail and accuracy - Collaboration and cross-functional communication - Time management and ability to meet deadlines - Adaptability to new tools and technologies - Problem-solving and critical thinking - Consistency in style and adherence to documentation standards WHY COOLIT? We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values. We thank every candidate in advance, however, only those selected for an interview will be contacted.