Superior Plus Propane Talent Acquisition

Role Description The Buying Group Liaison is responsible for managing relationships with Residential Buying Groups and supporting customer retention through effective account management, operational issue resolution, and collaboration with cross‑functional teams. Acting as the primary point of contact for buying group leads, this role plays a critical part in strengthening customer loyalty, supporting profitable growth, and ensuring a seamless customer experience. - Serve as the primary liaison for Residential Buying Groups, overseeing contract negotiations and issue resolutions to reduce customer churn. - Build and maintain strong relationships with buying group leads as the main point of contact. - Support onboarding of new buying‑group customers by coordinating with Inside Sales and Operations. - Conduct regular check-ins with buying groups to gather feedback and address operational issues. - Partner with Product and Pricing teams on contract renewals to maintain or improve profitability while reducing churn risk. - Maintain availability for occasional after‑hours text or phone contact to support and resolve escalated issues for buying group members, ensuring timely guidance and continuity of service. - Work with Residential, Commercial, Operations, Finance, HR, Legal, and other teams to resolve customer issues and support retention efforts. - Analyze customer issue trends and partner with internal teams to improve processes, reduce recurrence, and strengthen the overall customer experience. - Perform all sales‑related activities in Salesforce. - Create and update transactions in CRM systems including ADDs, FSM, and Cargas. - Process account terminations and issue required legal documentation. - Comply with all legal, quality, and regulatory requirements. Qualifications - Bachelor’s degree preferred in Business Administration, Marketing, Communications, Supply Chain, or a related field. - 3+ years in account management, customer success, or sales support. - Experience resolving customer issues and supporting retention or renewals. - Proven ability to work with cross‑functional teams. - Hands‑on use of CRM systems (Salesforce preferred). - Knowledge of contract terms, renewals, pricing concepts, and basic margin/profitability drivers. - Understanding of cross‑functional workflows across Sales, Operations, Finance, and Legal. - Knowledge of customer issue resolution processes, including root‑cause identification and escalation handling. - Familiarity with regulatory, legal, and quality compliance requirements related to customer accounts. - Legal Authorization to work in the US is required. Requirements - We will not sponsor individuals for employment visas now or in the future for this job opening. Benefits - The expected annual salary range for this role is $67,000 - $83,000 USD a year. - Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, geographical location, as well as market and business considerations.

Role Description The Marketing Performance Lead drives end-to-end marketing measurement and analytics, delivering actionable insights that optimize campaign performance, improve funnel conversion, and maximize demand generation effectiveness. Working closely with Marketing, Inside Sales, and Data teams, this role ensures accurate reporting, consistent performance measurement, and clear visibility into business results. As a senior individual contributor, the Marketing Performance Lead uses data-driven recommendations to guide marketing investment decisions and support revenue growth. What You’ll Do - Own Marketing Performance Reporting & Insights - Design, build, and evolve dashboards and reporting across all funnel stages (engagement, leads, MQL, SQL, opportunities, revenue) - Define and standardize KPIs, funnel definitions, and performance views across teams - Deliver recurring and ad hoc insights to support day-to-day and strategic decision-making - Serve as the subject matter expert for marketing performance analytics - Drive Funnel Performance & Demand Efficiency - Analyze full-funnel performance to identify conversion gaps, bottlenecks, and leakage points - Evaluate demand generation performance using key metrics (conversion rates, cost per lead, cost per MQL, ROI) - Identify performance drivers across campaigns, channels, and segments - Translate analysis into clear, actionable recommendations to improve performance across Marketing and Inside Sales - Lead Advanced Measurement & Attribution (MMM + MTA) - Apply and interpret advanced measurement approaches, including media mix modeling (MMM) and multi-touch attribution (MTA) - Translate model outputs into actionable insights that inform media and channel-level investment decisions - Provide data-driven perspectives on how spend should be distributed across campaigns, channels, and tactics based on performance - Challenge assumptions on channel and campaign effectiveness by identifying true performance drivers - Partner with Data Science, Analytics, or external partners to ensure models reflect accurate inputs and business context - Evolve measurement approaches to improve visibility into incrementality and overall marketing impact - Performance Insights & Scenario Analysis - Analyze historical performance trends to provide clarity on demand generation, conversion, and pipeline health - Develop scenario-based analyses to evaluate the potential impact of changes in volume, conversion rates, or channel mix - Connect performance data to business outcomes to support informed discussions on growth and efficiency - Provide clear, fact-based perspectives that highlight trade-offs across channels and performance drivers - Ensure Data Quality & Measurement Integrity - Identify data quality issues, inconsistencies, and reporting gaps impacting performance visibility - Partner with Data and IT teams to improve data reliability and reporting consistency - Ensure alignment of definitions, logic, and reporting outputs across systems and teams - Build confidence in marketing data through validation, governance, and consistency Qualifications - Post-secondary education in Marketing, Business, Analytics, or a related field. - 6–8 years of experience in marketing analytics, marketing operations, revenue analytics, or a similar role. - Strong experience working with CRM platforms, preferably Salesforce, and complex funnel data. - Proven ability to develop and own performance reporting in a multi-channel marketing environment. - Expertise in translating data and analysis into actionable recommendations that drive business results. - Strong analytical, problem-solving, and critical-thinking skills. - Ability to communicate complex insights clearly to diverse stakeholders. - Comfortable challenging assumptions and influencing decisions through data-driven storytelling. - Self-starter who thrives in ambiguous environments and collaborates effectively across teams. - English proficiency is required to support the full North American business. - Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening. Benefits - Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. - We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. - We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. - Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. - You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being. - A continuous focus on professional development with many opportunities for training & career growth. - We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization. Compensation The expected annual salary range for this role is $80,000 - $100,000 a year. Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations. Company Description Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.

Role Description The Administrative Assistant is responsible for providing administrative and clerical support to the Regional Vice President and his/her reportable. This includes: - Preparation of executive level reports and presentations - Budget development and task management tracking - Correspondence and filing - Assistance/guidance to others as required This position requires the ability to maintain strict confidentiality and work well with other departments. Performs other job duties as assigned. Qualifications - High school diploma or equivalent - Minimum 3 years previous experience in an administrative support role required - Prior Propane Industry knowledge preferred but not required - Good working knowledge of Microsoft Office products, including Outlook and Excel - Excellent customer service skills - Organized, accountable, and detail oriented - Comfortable in an environment filled with competing priorities, deadlines, and urgent requests - Ability to communicate clearly and professionally via in-person, telephone, and email communication - Ability to travel as needed (less than 15%) - Legal Authorization to work in the US is required Requirements - Work Location: This position is remote. Preference for candidates residing in Connecticut, Vermont, Massachusetts, Rhode Island, New Hampshire, or Maine. - Open to considering qualified candidates located in other U.S. states, subject to business needs and applicable employment requirements. Benefits - Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. - Highly competitive compensation and total rewards package. - Various flexible schedules to help manage personal and professional commitments effectively. - Work with state-of-the-art tools and technologies. - Access to LYRA, an industry-leading platform for comprehensive support and resources. - Continuous focus on professional development with many opportunities for training & career growth. - 24/7 safety mindset showcased throughout every facet of the organization.

Role Description We are looking for a highly motivated Financial Analyst to join the team. - Educate Customers regarding their accounts, interest fees, credit reporting, collection activity, and payment options. - Contact residential and commercial customers with accounts 60+ past due calls and letters. - Resolve collections issues, adjustments, account holds, processing payments. - Collaborate with Credit Team & CSC locations as needed. - Responsible for payment plans; working with escalated challenging accounts; provide recommendations for write-offs. - Weekly AR reporting and monitoring. - Recommend accounts for termination. - Work with 3rd party collections as needed. - Adherence to Fair Debt Collections Standards and the Superior Plus Vision. Qualifications - High School Diploma or GED. - 2-3 years of collections experience; related job experience. - Adherence to state and federal regulations with debt collections. - Skilled with Microsoft Word and Excel. - Excellent customer service. - Ability to work in a fast-paced environment. - Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening. Requirements The hourly rate for this position is $19.00 - $22.00 per hour. This role will be eligible for overtime pay once scheduled work week hours are met. Please note the compensation information shown above is a general guideline only. Pay rate is based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations. Benefits - Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. - We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. - We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. - Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. - You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being. - A continuous focus on professional development with many opportunities for training & career growth. - We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

Role Description The Occupational Health & Safety (OH&S) Business Partner plays a critical role in executing the strategic safety objectives set by the Director of Occupational Health & Safety. This position serves as the primary occupational safety contact for their regions, providing hands-on support and guidance to ensure a safe and compliant work environment. The OH&S Business Partner actively engages with field teams through ride-alongs, shadowing, and monthly safety meetings, fostering a culture of safety and continuous improvement. They facilitate onsite safety training, lead regional safety committee meetings, and collaborate closely with regional leadership to address safety concerns and implement effective solutions. - Executes occupational health & safety strategy and objectives as set by Director of Occupational Health & Safety - Serves as the primary occupational safety contact for regional site locations, supporting up to 30 sites - Provides in-field occupational health & safety support, participating in ride-alongs, shadowing and participating in monthly safety meetings - Facilitates occupational safety training onsite at site locations - Develops accident and injury prevention strategy for the region - Conducts incident investigations, including follow-up communication to internal and external parties involved - Ensures corrective actions following incidents and injuries - Owns Safety Champion program for dedicated site locations, ensuring training, growth and development for safety champions - Coordinates behavior-based safety systems analysis - Conducts physical health & safety and injury prevention audits - Facilitates regional safety committee meetings - Collaborates with regional leadership on safety issues - Completes DOT assessments and physical security-related tasks - Performs related regulatory & technical safety duties as prescribed by the Reg/Tech Center of Excellence - Performs other related duties as assigned. Qualifications - Bachelor’s Degree or higher in relevant field and minimum of 5 years experience required OR 10 years experience in lieu of a degree - 10+ years of experience preferred - Experience in managing multi-site regions, specific to occupational health & safety - Knowledge of OSHA regulations - Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening. Benefits - Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. - We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. - We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. - Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. - You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being. - A continuous focus on professional development with many opportunities for training & career growth. - We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization. Company Description Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.

Role Description As a remote Service Coordinator, you will play a key role in ensuring clients receive timely and effective support. This position involves: - Assessing client needs and connecting them with appropriate resources. - Maintaining accurate databases to streamline service delivery. - Acting as the primary point of contact for inquiries. - Building strong relationships with service providers. - Continuously expanding available resources to eliminate service gaps. Qualifications - 1–3 years of industry or customer service experience. - Prior administrative experience preferred. - Proficiency with Microsoft Office, including Word and Excel. - Strong customer service, communication, and relationship‑building skills. - Effective critical thinking, problem‑solving, and organizational abilities. - Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. - Legal Authorization to work in the US is required. Requirements - Handle incoming calls and email inquiries in a professional, timely manner. - Perform additional duties as assigned to support daily operations. Benefits - Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. - Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. - Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. - Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. - Employee Assistance Programs: You and your family will have access to LYRA, an industry-leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being. Company Description Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. We welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.

Role Description Superior Plus is driving a multi-year transformation of how we plan, deliver, and serve customers across our network. Within this transformation, the Manager, Strategic Planning & Operational Performance plays a critical role for our North American Propane Division, shaping our approach to labour, capacity, and cost-to-serve, and turning those insights into decisions that improve operational and financial performance. You will lead labour planning for the division, build and refine operational models, and guide a team of analysts to deliver consulting-grade insights that enhance delivery efficiency and cost-to-serve. The role provides significant exposure to senior leaders across Logistics, Operations, and Finance, with the opportunity to grow alongside a high-impact, evolving function. Qualifications - Bachelor’s degree in Business, Finance, Economics, Engineering, or related field; MBA an asset - 7–10+ years in consulting, FP&A, corporate strategy, logistics strategy, or operational performance - Proven experience leading and developing analytical teams - Strong analytical rigor with the ability to build models, evaluate scenarios, and perform hands-on analysis - Fluency with BI tools and SQL, with the ability to engage directly with data - Understanding of logistics, routing, delivery operations, or cost-to-serve drivers - Structured problem-solving skills and a hypothesis-driven approach - Executive-level communication and storytelling capability - Financial fluency to connect operational decisions to P&L and cost-to-serve outcomes - High-ownership, hands-on leadership style with comfort operating independently and cross-functionally - English proficiency is required to support the full North American business - Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening. Requirements - Diagnose cost-to-serve drivers and identify logistics optimization opportunities through structured analysis and scenario modeling. - Analyze delivery frequency, routing patterns, and customer storage behaviour to surface actionable efficiency improvements. - Lead enterprise labour planning by integrating volume forecasts, productivity trends, and operational performance. - Own and maintain the workforce model, ensuring accuracy, integrity, and cross-functional trust. - Build models, evaluate scenarios, and conduct deep-dive analyses to support strategic and operational decisions. - Translate complex analysis into clear narratives and recommendations for senior leaders. - Lead consulting-style workstreams, structuring business questions and developing hypotheses. - Connect operational and labour decisions to P&L and cost-to-serve outcomes. - Develop and mentor a team of analysts, elevating analytical rigor and communication quality. - Partner with Operations, Service, Network & Fleet, HR, Finance, and IT to validate insights and support execution. - Establish and track KPIs related to cost-to-serve, delivery efficiency, labour plan accuracy, and operational performance. Benefits - Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. - We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. - We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. - Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. - You and your family will have access to LYRA, an industry-leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being. - A continuous focus on professional development with many opportunities for training & career growth. - We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization. Company Description Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.

Role Description The Sales Analyst plays a key role in supporting the sales organization through accurate reporting, data analysis, and performance insights. Reporting to the Manager of Sales Incentives and Analytics, this role is responsible for: - Validating sales data across CRM, reporting tools, and internal systems to ensure accuracy and consistency. - Partnering with Sales, Finance, and Operations to support data requests and provide insights for business decisions. - Assisting in building and improving reporting processes, data models, and analytical frameworks. - Supporting the calculation of monthly and quarterly sales commissions in alignment with compensation plans and company policies. - Driving continuous improvement efforts, meeting deadlines, and quickly resolving all sales team inquiries related to commission accuracy and completeness. - Analyzing sales trends, compensation outcomes, and data variances to support business decisions. - Maintaining and updating field sales budgets throughout the year, incorporating changes driven by staffing adjustments, territory shifts, and organizational updates. - Documenting reporting logic, data definitions, and processes to support transparency and audit readiness. - Supporting ad hoc sales strategy and analytics projects assigned. - Other duties as assigned. Qualifications - Bachelor's Degree or applicable experience required. - 1-2 years of professional experience working in sales commission, sales operations, finance, operations, or revenue reporting. - High attention to detail and the ability to manage multiple priorities in a deadline-driven environment. - Advanced Microsoft Excel skills a must. - Familiarity with CRM systems (e.g., Salesforce) and reporting tools such as Power BI. - Strong analytical and problem-solving skills with the ability to interpret complex data sets. - Understanding of sales cycles, KPIs, and performance metrics. - Comfortable with computers and computer-operated systems, proficient in Microsoft Office. - Ability to work under pressure in a self-directed environment and deliver to deadlines. - Flexibility to work longer hours during the month-end commission cycle. - Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening. Benefits - The salary range for this role is $56,000 - $70,000. - Compensation for this role will be determined based on experience, skills, and internal equity. - Eligible employees may earn performance-based incentives. - Access to comprehensive benefits and retirement plans with matching contributions. Company Description Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. We welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.

Role Description Reporting to the Manager of Talent Acquisition, the Talent Acquisition Specialist provides support and coordination for Superior Plus Propane’s recruitment process on a national basis. The Talent Acquisition Specialist will maximize the attraction and recruitment of talent by partnering with Hiring Managers and the Human Resources team. This is a 6-month contract position to support demands during peak hiring season. This is a remote opportunity and can be performed from anywhere within the US or Canada. What You’ll Do - Manage full-cycle recruitment process for assigned positions including intake calls, posting positions, reviewing resumes, conducting initial screening interviews, pre-employment processes, and completion of offer letters for successful candidates. - Post positions on the Superior Plus Propane’s career website and external sources including job boards, professional associations, educational institutions, and social media. - Conduct regular audits of open positions and use metrics to make advertising recommendations to maximize candidate pool and return on investment. - Use various sourcing methods and tools to source and outreach candidates. - Maintain the status of job applicants in the Applicant Tracking System (ATS), liaising with the Hiring Manager, as required. - Work with the Talent Acquisition Coordinator to facilitate the completion of pre-employment testing and for offer letter generation. - Partner with HR to ensure job profiles are accurate and up-to-date and job evaluations are completed. - Actively build relationships with candidates and professional organizations including recruitment agencies, for ATS-related issues, pre-employment testing and background checks. - Work with the HR and Hiring Managers to define and execute strategic recruitment plan. Qualifications - Bachelor's Degree in Human Resources, Business Administration, or related field required. - Minimum 3 years’ experience in a recruiting environment required. - Previous experience recruiting for positions with specialized licensing, certification, and regulatory requirements, including CDL, hazmat, tanker, and other safety-sensitive based roles highly preferred. - Knowledge of talent acquisition best practices across various US geographies, remote location sourcing and seasonal recruitment demands. - Experience using an ATS (Dayforce preferred) and LinkedIn Recruiter. - Demonstrated effective relationship and stakeholder management skills in working collaboratively with HR colleagues and business leaders at all levels of the organization to drive key Talent Acquisition and business priorities. - Prior successful experience working in a fast-paced, agile, and team environment. - Excellent communication skills to ensure effective and positive interactions with all candidates, team members, employees, business leaders and vendors. - Exceptional organizational skills, demonstrated ability to prioritize and continuously improve process in a fast-paced environment. - Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening. Benefits - Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. - We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. - We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. - Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. - You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being. - A continuous focus on professional development with many opportunities for training & career growth. - We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization. Compensation The hourly rate for this position is $33.00 per hour. Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.

Role Description The Director of Service leads the planning and day-to-day execution of service delivery operations, including Service Coordination (scheduling/dispatch) and field service activities. This role is responsible for driving efficient, high-quality, and customer-focused service by improving workforce planning, optimizing scheduling processes, and supporting strong field performance. The Director partners cross-functionally to enhance operational consistency, service outcomes, and overall customer experience. What you’ll do - Strategic Leadership - Define and execute the service operations strategy aligned with organizational goals. - Establish long-term workforce planning, capacity management, and service delivery models. - Drive initiatives to improve efficiency, scalability, and service quality. - Lead transformation efforts, including systems, tools, and process optimization. - Operational Oversight - Oversee end-to-end service operations, including scheduling/dispatch and field execution. - Ensure optimal alignment between customer demand, Service Coordinator scheduling, and technician capacity. - Monitor and improve key operational metrics such as technician utilization, SLA adherence, and service turnaround times. - Ensure consistency and standardization across service coordination and field service teams. - Leadership & Team Development - Lead and develop managers (e.g., Manager of Service Coordination) and broader service teams. - Build a high-performing leadership pipeline through coaching, mentoring, and succession planning. - Drive a culture of accountability, collaboration, and continuous improvement. - Establish clear goals, performance expectations, and development plans across teams. - Scheduling & Workforce Optimization - Oversee scheduling strategy and policies to ensure efficient dispatching and routing. - Partner with field leadership to balance workload, technician skills, and geographic coverage. - Leverage data analytics to forecast demand and optimize workforce utilization. - Champion tools and technologies that support intelligent scheduling and automation. - Customer Experience & Service Excellence - Ensure exceptional customer service through timely, accurate, and professional service delivery. - Define and monitor customer experience standards across scheduling and field service interactions. - Address systemic service issues and lead root cause analysis for escalations. - Drive initiatives to improve customer satisfaction and retention. - Data, Metrics & Continuous Improvement - Establish and monitor KPIs and dashboards to track service performance. - Use data-driven insights to identify trends, gaps, and opportunities for improvement. - Lead continuous improvement initiatives (Lean, Six Sigma, or similar methodologies). - Report performance, risks, and strategic recommendations to senior leadership. - Cross-Functional Collaboration - Partner with Customer Service, Sales, Operations, IT, and Supply Chain teams to ensure seamless service delivery. - Align service operations with business growth strategies and customer commitments. - Collaborate on system enhancements, process changes, and new service offerings. - Compliance & Risk Management - Ensure adherence to regulatory requirements, safety standards, and company policies. - Oversee quality assurance processes across scheduling and field execution. - Mitigate operational and customer risks through proactive planning and governance. Qualifications - Bachelor’s degree in Business, Operations, Engineering, or related field (MBA or advanced degree preferred). - 7–10+ years of experience in service operations, field service, or logistics. - 5+ years of progressive leadership experience, including leading managers. - Experience in technician-based or field service environments strongly preferred. - Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening. Benefits - Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. - We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. - We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. - Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. - You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being. - A continuous focus on professional development with many opportunities for training & career growth. - We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization. Company Description Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.