• Engage with retail clients to understand their store operations, backend systems, and data requirements. • Define end-to-end integration strategies, including data ingestion, pre and post processing, and publishing to relevant retail systems. • Serve as the subject matter expert on Simbe’s products and offerings, including APIs, mobile apps, and business intelligence tools. • Develop pilot use cases and demos showcasing Tally’s data capture, analytics, and integration with client’s systems. • Guide the implementation process, working with internal Simbe deployment teams and client technical teams to configure integrations. • Partner with Customer Success and Product teams to build robust adoption strategies, including user training, documentation, and onboarding processes. • Act as the technical point of contact for key stakeholders, maintaining a proactive communication channel for support.

• Lead and manage global RFx response efforts (RFPs, RFIs, security questionnaires), ensuring alignment across sales, presales, and product teams and own the end-to-end RFx process — from intake and planning through to submission. • Act as a central point of contact for all technical content development, ensuring accuracy, consistency, and messaging alignment across product areas such as integration & Automation, API Management, Data Management, AI Management, etc. • Work cross-functionally with sales engineers, security, legal, and product SMEs to gather, curate, and update technical content used in proposals. • Track and report on key metrics, bottlenecks, and areas for improvement across technical content development and delivery processes, driving continuous optimization. • Maintain and evolve a library of standard responses, templates, and reusable technical assets for solutions and proposals. • Design scalable and reusable integration solutions by aligning customer business strategies with technical capabilities, collaborating closely with field solution engineers and presales teams. • Drive technical validation through architecture reviews, feasibility assessments, and proof-of-concepts to ensure proposed integration solutions meet established standards.

• Provide cybersecurity tool data support for customer programs • Conduct assessments of cybersecurity tools and platforms • Analyze configuration data and logs • Document technical findings and support optimization recommendations • Collaborate with SOC analysts and engineers in validation workshops • Design tailored solutions and ensure compliance with federal security requirements

Role Description The mission of our Solutions Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes. In this high-impact leadership role, you will build and scale a high-performing Specialist Solutions Engineering team that accelerates Gong’s revenue growth by delivering expert business acumen and technical knowledge for Gong’s most strategic products, across all sales segments. You will design the Specialist SE team's strategy and operating model, helping the team drive increased revenue for the company and thought leadership across the go-to-market team. This team also serves as the strategic connective tissue between our Sales and Product organizations. By embedding your team within Product Pods, you will influence the product roadmap while designing the operating model that equips the field to deliver expert technical acumen for our most strategic products. Responsibilities - Build a customer-focused, high-performing team that effectively communicates the business outcomes and value customers can achieve using the Gong platform. - Recruit, mentor, and empower skilled Solutions Engineers to maximize their potential and contribute effectively to team and company goals. - Foster a culture of collaboration within the broader Solutions Engineering team and establish strong partnerships with Sales counterparts to drive revenue growth. - Help develop and implement streamlined cross-functional processes and create impactful collateral to support the team and enhance stakeholder engagement. - Optimize existing workflows and eliminate bottlenecks by collaborating cross-functionally with Product Management, Product Marketing, and Enablement teams. - Be a steward of our company culture and actively enforce our Operating Principles by embodying them in daily practices and team interactions. Qualifications - 12+ years of relevant solutions engineering experience, including proven track record of building and managing high-performing solutions engineering teams for 6+ years with proven experience as a leader. - Demonstrated ability to lead a customer-facing team; including strong people management skills, and a commitment to mentoring, coaching, and employee development. - Proven experience in building a successful team from the ground up, with a readiness to roll up your sleeves and engage directly on deals, embodying our #no-royalty leadership principle. - Expertise in cross-functional collaboration, including developing processes and getting buy-in from senior leaders. - Proven track record driving revenue impact through team strategy, programs, and direct deal support. - Ability to foster trust and collaboration among team members and cross-functional stakeholders. - Strong business acumen with a deep understanding of key personas and workflows within a GTM organization. - Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems. - Familiarity with data flows, AI and machine learning concepts, analytics, APIs/webhooks, and JSON. - Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively to a senior leadership team. - Strong interpersonal and teamwork skills, with a collaborative approach to problem-solving. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.