• Serve as a strategic partner to HR leaders • Conduct in-depth discovery with clients to understand priorities • Deliver strategic advisory sessions on HR topics • Manage a defined book of business

• Enter new hires, terminations, transfers, promotions, and compensation changes in Rippling following provided checklists. • Update employee records: contact details, emergency contacts, work locations, manager assignments, job codes, and cost centers. • Process document uploads to employee files; maintain digital records to documented standards. • Run scheduled data audits using provided templates; flag discrepancies for review. • Pull standard reports from Rippling on request (headcount, turnover, enrollment status, etc.). • Monitor Rippling integration alerts and flag sync errors to the appropriate contact. • Respond to routine US employee benefits questions using provided FAQs and knowledge base — plan eligibility, ID cards, enrollment confirmations, beneficiary updates, dependent changes. • Process qualifying life events and benefits transactions in Rippling and on carrier portals following documented steps. • Escalate complex inquiries, advisory questions, or anything outside provided playbooks to the Operating Partner, People & Culture or designated broker contact. • Support annual open enrollment cycles with data entry, employee Q&A triage from a script, and post-enrollment audit checks. • Handle routine vendor communications with brokers, carriers, 401(k) recordkeepers, and COBRA administrators on standard transactions. • Work through shared ticket queue or inbox per documented SLAs. • Log all transactions and inquiries in the tracking system; keep status updates current. • Provide weekly volume and status summary to the Operating Partner, People & Culture. • Process I-9 and E-Verify entries in Rippling following provided checklists. • Pull data and reports requested for routine audits and compliance filings (ACA, EEO-1, 401(k), workers' compensation). • Flag missing or expired documentation, incomplete onboarding, or other data gaps for resolution.

• Support day-to-day account maintenance for active vendor partners, ensuring contracts, timelines, deliverables, and documentation are accurate and up to date in Salesforce and Monday.com • Manage and track inventory across member benefit channels, including (but not limited to): landing pages, email feature placements, article slots, organic social media features, business tool sponsorships, digital and in-person event sponsorships, and report sponsorships • Oversee tracking of benefit placements, timelines, and promotion fulfillment to ensure contract commitments are met, and opportunities are used efficiently • Manage inbound interest from prospective vendor partners by serving as the initial point of contact, facilitating intake and preliminary qualification workflows, and coordinating next steps through the formal partnership evaluation process • Prepare and maintain Due Diligence & Eligibility Reports, including updates at renewal or when partnership scope changes • Support yearly contract auditing processes to renew and transition existing vendor partners • Coordinate new vendor partner setup on the Yoga Alliance website (via Salesforce) and lead the onboarding process • Collaborate cross-functionally with Strategic Communications team and other internal teams to support smooth member benefit launches and accurate member-facing information • Prepare internal materials, intake summaries, and slide decks that support partner evaluation, launches, and internal alignment • Assist in nurturing existing partnerships through timely follow-ups, coordination of assets, and support of ongoing activations • Coordinate scheduling and logistics with vendors for discovery and evaluation calls with the Senior Manager • Support operational reporting and partnership visibility through accurate data management and systems organization • Identify gaps, inefficiencies, or opportunities to improve partner workflows, documentation, and internal processes • Serve as a reliable operational partner within the Community Engagement team, contributing to a collaborative, organized, and member-centered culture

• Post job openings on various platforms; • Screen and source candidates (headhunting); • Schedule and conduct interviews; • Support hiring processes with HR/Payroll (Personnel Department); • Conduct onboarding for new employees; • Participate in organizing internal events and employee engagement initiatives; • Support intranet updates; • Maintain internal HR records and controls; • Contribute ideas for internal actions and initiatives.