Role Description This is going to be a specialized L2 role that will be working in our Quality Assurance (QA) function; they will be more focused on SOC KPIs/metrics/reporting than active incident work. - Assisting in QA duties across all SOC shifts to ensure timely reporting and tracking of all SOC issues for management review. - Part of the global IT security team working closely with the US SOCs teams. - Performs a combination of duties in accordance with departmental guidelines. - Queue admin (execution, oversight, and delegation). - Case review and quality assurance. - Metrics review and reporting. - Assist in case work as needed. - Management updates on daily issues and impact. - Maintain scheduled weekly/bi-monthly/monthly QA meetings with L2 and L3 analysts. - Coordinate Roundtable topics/training and lunch & learn sessions. - Conduct analysis review of junior staff for quality control; mentor junior staff to encourage career growth and development. - Collaborate with SOC, Intelligence, Incident Response and Enterprise Security Teams for incident investigations and hunt missions when possible. - Identify visibility gaps in the network and recommend solutions. - Develop, maintain and update playbooks, process, and detection capabilities based on real-time feedback from investigations. - Articulate security incident details to business stakeholders and non-technical individuals. - May perform additional duties as assigned. Qualifications - Familiarity with SOC operations, scheduling, and tools including SIEM, SOAR, and DFIR products. - Knowledge of the incident response lifecycle and cyber security leading practices. - SLA calculations and KPI tracking experience. - Solid understanding of security policy construction and publication. - In-depth knowledge of regulations (i.e., SOX, privacy, etc.) and internal controls as they apply to IT. - Ability to influence change in corporate understanding and adoption of information security concepts. - Experience in technical writing and knowledgebase management and administration. - Proven solid analytical and problem solving skills. - Excellent communications and interpersonal skills and the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients. - Experience in coaching and reporting findings to assist in team growth. - Ability to manage various technical projects to completion with limited oversight. - Advanced computer skills including Microsoft Office suite and other business related software systems (Excel or similar spreadsheet and database applications experience is a must). Requirements - Incident response - Security operations - Splunk - Crowdstrike - Malware analysis Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract position based out of Chicago, IL. The pay range for this position is $8.00 - $60.00/hr. This position is anticipated to close on May 20, 2026.

Role Description As a Senior Logistics Quality Control Coordinator at ICON, you will ensure the highest standards of quality and compliance within our logistics operations. What You Will Do: - Lead on quality assurance and compliance tasks requiring technical depth, with a focus on quality and continuous improvement. - Implement and manage quality control procedures to ensure compliance with regulatory requirements and industry standards for pharmaceutical logistics. - Conduct regular audits and inspections of logistics processes, facilities, and documentation to identify and address any quality issues. - Collaborate with cross-functional teams to develop and enhance quality control strategies and best practices within the logistics operations. - Provide guidance and training on quality control procedures to logistics staff and other relevant stakeholders. - Maintain accurate records and reports related to quality control activities and ensure timely resolution of any quality-related concerns. Qualifications - Degree in Quality Management, Logistics, Pharmacy, or a related field. - Proven experience in quality control within the logistics or pharmaceutical industry, with a deep understanding of regulatory standards. - Strong analytical skills with the ability to conduct detailed audits and assessments of quality control processes. - Excellent organizational and communication skills, with the ability to work effectively with diverse teams and manage multiple priorities. - Demonstrated ability to identify issues and drive improvements in quality control practices and logistics operations. Benefits - Various annual leave entitlements. - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance. - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Company Description ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Role Description This position is responsible for monitoring and reviewing quality control data from global laboratories, reporting on them and working with local QC and Laboratory managers to resolve findings. It plays a key role in ensuring that ALS continues to provide superior quality analytical services to our clients. Specific Responsibilities: - Perform Vertical Audits on analyses performed at global laboratories for compliance to standard operating procedures, including reporting; - Monitor, and report on global quality control performance indicators (KQIs); - Organize, evaluate and report on various round robin programs for Geochemistry; - Collaborate with and assist regional quality and laboratory staff to identify root cause and corrective actions of findings from Vertical Audits, Round Robins and KQIs; - Perform on-site Quality audits for global locations in a Lead Auditor role, report on results and assist with timely resolution of findings; - Resolve Client Quality inquiries including internal investigation and corresponding with the client; - Maintain the Global Quality helpdesk mailbox and provide aid regional labs on various topics or delegating to the appropriate party; - Provide Training to Regional QC groups on subjects including performing Vertical and Global audits, and technical items; - Assemble information for ALS-Client meetings; - Participate in and assemble information for appropriate Peer Group(s); - Administer Quality documentation; - Assemble information for Quality Alerts; - Review method validations for acceptance; - Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality; - Observe established safety regulations and comply with all ALS health and safety policies and procedures; - Other duties as assigned. Qualifications - Ability to work effectively with internal and external stakeholders; - Excellent computer skills including MS Word, MS Excel, PowerPoint; - Critical thinker with strong problem solving and research proficiencies; - Excellent verbal and written communication skills; - Excellent clerical accuracy and attention to detail; - Demonstrated judgement and creativity; - Ability to effectively handle escalations and time critical issues; - Multilingualism an asset. Requirements - Recognized B.Sc. or Technical Diploma in Chemistry (or related field); - Minimum 1 year experience with modern analytical techniques and instrumentation (i.e. AAS, ICP, ICP-MS), and/or Fire Assay and Finish. Benefits - An estimated hourly pay of $32.63 CAD is applicable for candidates based in Canada at the time of posting. Compensation rates may vary for other locations. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training. - Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs). - Additional vacation days for years of service. - Business support for education or training after 9 months with the company. - Learning & development opportunities (unlimited access to e-learnings and more). - Please note: Benefits vary based on employee status.

Role Description PulsePoint is currently seeking an exceptionally skilled hands-on QA Manager, Downstream to join our team. The QA Manager is responsible for managing the overall system test strategy and functions for the designated product streams. The key responsibilities also include implementing, enforcing, and maintaining QA standards and processes in a fast-paced environment. - Oversee functional testing for PulsePoint Platform - Coordinate launch and post-launch QA activities and closely monitor impact of product changes - Define KPIs, track progress, and communicate results to stakeholders with clarity and impact - Document long-term testing strategy and changes required - Assist in the design and evolution of the company’s QA process - Delegate technical tasks among the team members and execute as per the project plan - Contribute as an individual during test design, test planning, and test execution - Identify and communicate risk and risk mitigation strategies - Review test plans, test cases, and scripts to ensure coverage based on requirements - Assure synchronization with other systems occurring for full coverage - Collaborate on and learn new technologies - Work closely with on-site and remote stakeholders in several countries Qualifications - Bachelor’s degree in Computer Science or Computer Engineering from an accredited, four-year university or equivalent professional experience - 6+ years of relevant experience in software quality assurance in web-based technologies - Experience with leading a team of test engineers in their daily activities and guiding the resources on their approach - Deep understanding of automation strategy, frameworks, and tools, ensuring scalable automation solutions that enhance efficiency and accelerate delivery - Hands-on experience with API and database testing - Strong understanding of web technologies and protocols and proven experience testing web applications - Excellent team communication and mentorship skills - Passion for continuous improvement and fostering a culture of quality - Deal well with a shift in testing scope or time-sensitive requests - Strong problem-solving and critical thinking capabilities - Strong understanding of the SDLC and testing methodologies - Strong current experience with SQL, database, manual, and automation testing, Java Requirements - You must be willing and able to work 2:30am-11:30am ET (or preferably later) - Note that our Director of QA is in the U.S. but the majority of the QA team is in India - You can work remotely - We can hire as FTE in the Netherlands, Germany, India, and the UK, or as a contractor (via Deel) in other countries Selection Process - Intro call + online tech pre-screen via CodeSignal (45 mins) - Initial interview with Associate Director, QA at WebMD (1 hour) - Interview with QA Downstream Manager (45 min, could be conducted in India time zone) - Group interview with QA team (45 mins, could be conducted in India time zone) - Final interview with Director of QA (45 mins) Equal Opportunity Statement WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.