PulsePoint

Role Description In this role, you will be our clients’ main point of contact to provide them support with our products. This is a highly visible role, where you will have the opportunity to work internally across various teams around the globe and externally with our clients, publishers, brands, and agencies all while making a true impact on our business success. You will align on client needs, organize their requirements into a clear Scope of Work, and oversee the implementation of the client deliverables across our solutions. You will work closely with Data Scientists, Product, Sales, Account & Technical teams to onboard clients and execute their strategy. What You Will Be Doing: - Focus on HCP365 and eventually become an expert across all of our platforms. - Manage a variety of complex client meetings independently or with minimal oversight, including onboarding existing product features, and live troubleshooting. - Establish strong cross-departmental relationships and work closely with Solutions Engineering, Sales, Product, and Data Science as the strategic liaison between the client and internal technical teams. - Partner with the Account Management team and clients on technical integrations for HCP365 products, providing clear technical guidance on client questions and system issues. - Create client meeting agendas, prepare structured talking points, and speak and present with confidence as a subject matter expert on our products. - Help identify new opportunities where our products can better help our clients based on client engagement, platform usage, and direct product feedback. - Identify and proactively present solution-oriented ideas for process improvements, practical operational workflows, and product updates. - Perform thorough risk assessments of our platforms within your area of responsibility, while accurately assessing the prioritization and complexity of tasks. - Advise and consult clients on best practices, platform optimizations, and strategic recommendations while clearly articulating hidden areas of opportunity. - Demonstrate masterful time management to precisely understand deployment timing as it relates to campaign and issue complexity. Qualifications - 2+ years of experience in a technical, client-facing role (such as Customer Success, Account Management, pre-sales, or post-sales support) within an adtech environment, including experience supporting large enterprise or international clients. - Deep experience utilizing adtech and measurement platforms, including Google Tag Manager (required), Google Analytics, Google Ads, SA360, and Microsoft Ads, alongside a strong understanding of the digital advertising ecosystem. - Practical familiarity with software development environments, including non-coding experience with HTML, CSS, and JavaScript, paired with the ability to use SQL to query data and pull reporting. - Clear, engaging, and concise written and verbal communication skills, with a proven ability to isolate a client's key business questions, gather requirements, create documentation, and articulate complex technical concepts in simple terms to non-technical audiences. - Outstanding troubleshooting, analytical, and problem-solving abilities, featuring a rigorous attention to detail when analyzing data to ensure absolute accuracy. - A great team player attitude with a willingness to teach, demonstrate creative thinking, and collaborate cross-functionally across product, engineering, and commercial departments. - Proven experience integrating AI tools (e.g., ChatGPT, Claude, Gemini, or automated workflows) into your daily routine to optimize productivity, streamline technical documentation, and accelerate troubleshooting cycles. - Position is based out of our Mumbai office with remote work availability; candidate MUST be able to work and fully cover US Eastern business hours (EST/EDT) to align with our US-based clients and teams. Benefits - Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 5% of the gross annual earnings. Note that we don’t offer stock options. - Time Off: 21 PTOs + 9 company-wide holidays + 1 flexible holiday. - Health Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000. - Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each.

Role Description PulsePoint is seeking a Director of Product Management to lead our Intelligence Group, the team responsible for the machine learning, identity, targeting, and data science capabilities that power our healthcare programmatic advertising platform. This is a senior leadership role combining deep technical product ownership with commercial vision, sitting at the intersection of data science engineering and ad tech. The Intelligence Group owns five product streams: - A real-time programmatic optimization engine - AI-powered targeting intelligence - Identity resolution and taxonomy infrastructure - Third-party data partnerships - Campaign forecasting The team translates complex ML models and clinical data signals into commercially valuable ad products used by the world's leading pharmaceutical and healthcare brands. This role demands someone with a strong foundation in ad tech optimization algorithms, the ability to build trusted relationships with data science researchers, and the commercial instinct to turn those capabilities into revenue-generating products. You will manage a team of product managers across five streams and report to the Chief Product Officer. Qualifications - 8+ years in Product Management with a track record of scaling high-complexity platform products, data infrastructure, or ML/AI products. - Strong background in ad tech optimization algorithms: real-time bidding logic, bid price optimization, CTR/CVR prediction models, pacing and delivery algorithms, or ML-driven campaign performance optimization at scale. - Deep familiarity with AI/ML workflows: scoring logic frameworks, A/B testing methodologies at scale, model evaluation approaches, and predictive modeling lifecycles. - Experience with programmatic advertising data flows, audience targeting mechanics, and identity resolution in a DSP, SSP, or data platform environment. - Proven experience managing external data integrations, measurement vendors, or third-party data partnerships including commercial negotiation. - 2+ years of direct people management of Product Managers in a fast-paced, cross-functional environment. - Strong executive presence; able to translate dense technical concepts into clear commercial value propositions for senior stakeholders, sales teams, and external clients. Requirements - Background in AdTech, healthcare or pharmaceutical data environments (HCP targeting, NPI data, clinical claims), or large-scale B2B SaaS data products. - Experience with programmatic identity infrastructure: LiveRamp, UID2.0, ID5, Experian, or equivalent next-generation identity vendors. - Familiarity with clinical or pharmaceutical data signals: pharmacy (Rx) claims, ICD-10 diagnosis codes, CPT procedure codes, or NDC drug codes. - Familiarity with healthcare compliance and privacy-safe data environments including HIPAA, de-identification standards, and data clean-room technology. Benefits - Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance - 401(k) Match - Generous paid vacation and sick time - Paid parental leave & adoption assistance - Annual tuition assistance - Better Yourself Wellness program - Group volunteer opportunities and fun events - Commuter benefits and commuting subsidy - A referral bonus program. We love hiring referrals here at PulsePoint - You can work remotely - And there’s a lot more! Company Description WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Role Description Associate Account Managers at PulsePoint are the foundation of our client services team. This is an entry point into a technically demanding, post-sales environment where you will learn the full campaign lifecycle from the ground up. - Own client accounts based on your background, readiness, and business needs. - Support experienced AMs on operational tasks or client-facing work. - Ensure lifelong success of our customers by providing exceptional customer service at every touch point. What You'll Be Doing - Client Relationship Management - Support Account Managers in day-to-day client communication and post-sale requests. - Participate in client kick-off calls, campaign check-ins, and business reviews. - Proactively identify client needs and provide tailored recommendations. - Take on direct client ownership as readiness and business need align. - Campaign Operations & Technical Execution - Assist with pixel coordination, asset gathering, and campaign launch checklists. - Partner with Campaign Management and Platform Solutions to monitor delivery, pacing, and performance. - Support monthly campaign and Salesforce audits. - Learn to identify and communicate platform, reporting, and data discrepancies. - Analytics & Reporting - Build familiarity with LIFE Report Builder, Tableau, DCM, and other analytics platforms. - Assist in generating and scheduling campaign and NPI-level reporting. - Develop the ability to troubleshoot reporting discrepancies. - Client Documentation, Revenue, & Billing Support - Support monthly billing workflows including pulling delivery data and reconciling against IOs. - Learn Salesforce opportunity and line item management. - Assist with DUAs, FIAs, TPAs, and legal paperwork as needed. - Cross-Functional Learning & Collaboration - Learn how each team contributes to campaign success. - Participate in product release testing and surface client feedback. - Build a thorough understanding of the PulsePoint product suite. The Rocket Program The Rocket Program is PulsePoint's structured development track for Associate Account Managers. It is a performance-based growth path with defined check-in points every six months, designed to take you from onboarding and foundational training all the way to full account ownership and promotion to Account Manager. - Your compensation grows with you at every Rocket Jump. Requirements - 1+ years in an Account Management, Campaign Management, Customer Success, or digital media role. - Prior roles such as Sales Planner, Account Coordinator, or Client Services Manager are a strong fit. - BA/BS in Business, Advertising, Marketing, or a related field preferred but not required. - Healthcare/pharma industry experience is a plus, not a requirement. - Some exposure to programmatic advertising: DSP platforms, verification tools, or insertion order management. - Familiarity with analytics and reporting tools such as Tableau, Looker, Google Analytics, or Adobe Analytics. - Comfort working in Salesforce or similar CRM tools is a plus. - Eagerness to develop technical fluency in tagging, pixel implementation, and data troubleshooting. - Eager to learn and absorb information quickly. - Detail-oriented with strong organizational skills. - Clear communicator who can translate complex topics for different audiences. - Resourceful and independent, finding answers before asking. - Collaborative by default, thriving in team environments. - Curiosity about AI and its applications in a fast-moving environment. Benefits - Comprehensive healthcare: medical, dental, and vision options; 100%-paid life and disability insurance. - 401(k) match. - Generous paid vacation and sick time. - Paid parental leave and adoption assistance. - Annual tuition assistance. - Better Yourself Wellness program. - Group volunteer opportunities and team events. - Referral bonus program. Location & Hours - Fully remote; East Coast locations and hours preferred, or Hybrid if preferred (Newark, NJ). - Work hours: 9:00 AM to 6:00 PM EST. Compensation - Starting base salary: $70,000. - Bonus eligibility and incentive plans unlock as you progress through the Rocket Program. Selection Process - Intro phone screen: Head of Talent (30 min). - Phone Interview: AM or Senior AM (30 min). - Phone Interview: AM Team Lead (30 min). - Phone Interview: Manager of Account Management (30 min) OR Sr. Director of Account Management (30 min). - Phone Interview: GVP of Account Management (30 min).

Role Description Our BI team builds and maintains the data models and semantic layer that power reporting and analytics across PulsePoint's advertising platform. We're looking for a Senior BI Developer who can take ownership of LookML development and help us push the quality and depth of our Looker implementation further. This is a heads-down technical role — you'll be working closely with data and backend engineers rather than fielding requests from business users. The right person is someone who genuinely enjoys the craft of data modeling and isn't intimidated by a complex, large-scale BigQuery environment. Responsibilities - Develop, maintain, and improve LookML models, views, and explores across the Looker semantic layer - Write and manage Liquid (Jinja2, Shopify flavor) templating logic for dynamic and parameterized content within Looker - Write advanced SQL queries in BigQuery to support data modeling, debugging, and performance optimization - Collaborate with data engineers on dbt models, ensuring the semantic layer accurately reflects the underlying data - Identify and resolve data quality and consistency issues across models and explores - Review and refactor existing LookML for performance, maintainability, and accuracy - Document data models and business logic to support long-term maintainability Qualifications - 3+ years of experience in a BI development or data modeling role - Bachelor's degree in Computer Science, Engineering, a quantitative field, or equivalent practical experience - Deep hands-on experience with LookML and Looker, including complex explores and derived tables - Strong working knowledge of Liquid templating (Jinja2, Shopify flavor) within Looker - Advanced SQL skills with production experience in BigQuery - Solid understanding of data modeling concepts and dimensional design - Experience with the Looker Extension Framework for building custom embedded applications (preferred) - Experience with dbt or willingness to pick it up quickly (preferred) - Familiarity with GCP data ecosystem beyond BigQuery (Datastream, Cloud Run, etc.) (preferred) - Experience working in version-controlled BI environments (Git) (preferred) - Comfortable working across IST/EST time zones in a distributed team (preferred) - Experience with dbt or Looker (preferred) - Comfortable working across CET/EST hours in a distributed team (preferred) Requirements - You can work remotely - Hours: You can work from 11am-7pm IST Benefits - Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 5% of the gross annual earnings. Note that we don’t offer stock options. - Time Off: 21 PTOs + 9 company-wide holidays + 1 flexible holiday - Health Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000 - Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each Selection Process - WebMD SQL Screening Test via CodeSignal (45 minutes) - PulsePoint SQL Screening Test via CodeSignal (25 minutes) - Screening Call (30 minutes) - Hiring Manager Interview (30 minutes) - Team Interview (2 BI team members, 30 minutes each) RED FLAGS FOR US Candidates won’t succeed here if they haven’t worked closely with data sets or have simply translated requirements created by others into SQL without a deeper understanding of how the data impacts our business and, in turn, our clients’ success metrics. WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Role Description PulsePoint is currently seeking an exceptionally skilled hands-on QA Manager, Downstream to join our team. The QA Manager is responsible for managing the overall system test strategy and functions for the designated product streams. The key responsibilities also include implementing, enforcing, and maintaining QA standards and processes in a fast-paced environment. - Oversee functional testing for PulsePoint Platform - Coordinate launch and post-launch QA activities and closely monitor impact of product changes - Define KPIs, track progress, and communicate results to stakeholders with clarity and impact - Document long-term testing strategy and changes required - Assist in the design and evolution of the company’s QA process - Delegate technical tasks among the team members and execute as per the project plan - Contribute as an individual during test design, test planning, and test execution - Identify and communicate risk and risk mitigation strategies - Review test plans, test cases, and scripts to ensure coverage based on requirements - Assure synchronization with other systems occurring for full coverage - Collaborate on and learn new technologies - Work closely with on-site and remote stakeholders in several countries Qualifications - Bachelor’s degree in Computer Science or Computer Engineering from an accredited, four-year university or equivalent professional experience - 6+ years of relevant experience in software quality assurance in web-based technologies - Experience with leading a team of test engineers in their daily activities and guiding the resources on their approach - Deep understanding of automation strategy, frameworks, and tools, ensuring scalable automation solutions that enhance efficiency and accelerate delivery - Hands-on experience with API and database testing - Strong understanding of web technologies and protocols and proven experience testing web applications - Excellent team communication and mentorship skills - Passion for continuous improvement and fostering a culture of quality - Deal well with a shift in testing scope or time-sensitive requests - Strong problem-solving and critical thinking capabilities - Strong understanding of the SDLC and testing methodologies - Strong current experience with SQL, database, manual, and automation testing, Java Requirements - You must be willing and able to work 2:30am-11:30am ET (or preferably later) - Note that our Director of QA is in the U.S. but the majority of the QA team is in India - You can work remotely - We can hire as FTE in the Netherlands, Germany, India, and the UK, or as a contractor (via Deel) in other countries Selection Process - Intro call + online tech pre-screen via CodeSignal (45 mins) - Initial interview with Associate Director, QA at WebMD (1 hour) - Interview with QA Downstream Manager (45 min, could be conducted in India time zone) - Group interview with QA team (45 mins, could be conducted in India time zone) - Final interview with Director of QA (45 mins) Equal Opportunity Statement WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.

WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Position Overview Our BI team runs a set of GCP-based APIs and data services that a lot of internal products depend on. As we've grown, keeping things running has increasingly been a side responsibility for engineers who are primarily building features — and that's not sustainable. We're looking for an SRE to own that space: service health, incident response, infrastructure monitoring, and making sure we're not blindly burning cloud budget. The Site Reliability Engineer will ensure the availability, performance, and security of the Business Intelligence team's GCP-hosted APIs and data infrastructure. This role is responsible for proactive monitoring, incident response, and continuous improvement of platform reliability across a cloud-native stack. The engineer will work closely with backend and data engineers to maintain service health and drive operational excellence. This position also carries responsibility for GCP cost visibility, helping the team track and optimize cloud spend through structured monitoring and alerting. Responsibilities - Monitor and maintain uptime of GCP-hosted APIs and services, keeping performance within agreed targets - Lead incident response for BI platform services — triage, resolve, and follow up with post-mortems that actually prevent recurrence - Build and manage observability infrastructure: dashboards, alerts, and logging across GCP services - Track GCP cloud spend and set up cost alerting to flag anomalies before they become problems - Review and fix security gaps — IAP configs, service account permissions, API access controls - Work with data and backend engineers to shore up reliability of data pipelines and BigQuery workflows - Contribute to infrastructure-as-code and help keep deployments documented and reproducible Qualifications - 2+ years in a Site Reliability, DevOps, or Cloud Infrastructure role in a production environment - Bachelor's degree in Computer Science, Engineering, or related field, or equivalent hands-on experience - Practical experience with GCP — Cloud Run, API Gateway, and BigQuery in particular - Experience with monitoring and observability tooling (Cloud Monitoring, Datadog, or similar) - Solid grasp of cloud security fundamentals — IAM, network controls, access management - Proficiency with Git and version control in a team setting Please list the preferred skills here: - CI/CD pipelines and deployment automation (GitHub Actions, Cloud Build, or similar) - Terraform or other infrastructure-as-code tools - Python for scripting or automation - MySQL, Spanner, or BigQuery at any meaningful depth - GCP cost management and spend optimization - Experience with dbt or Looker - Comfortable working across CET/EST hours in a distributed team

Director, Data Strategy & Solutions PulsePoint | Data & Analytics Team There's likely a reason you've taken the time out of your busy day to review this opportunity at PulsePoint. Maybe you're in need of a change or there's an "itch you're looking to scratch." Whatever the reason, ask yourself the following questions: - Do you want to join a company that takes pride in the work they do? - Do you want to work for a company that helps you navigate your career and invests in your development? - Is having an open and transparent leadership team important to you in your next role? If you answered yes to the above questions, you are in luck… PulsePoint is hiring! A Bit About Us PulsePoint is a fast-growing healthcare technology company (with adtech roots) using real-time data to transform healthcare. We help brands and agencies interpret the hard-to-read signals across the health journey and unify these digital determinants of health with real-world data to produce the most dimensional view of the customer. Our award-winning advertising platforms use machine learning and programmatic automation to seamlessly activate this data, making marketing, predictive analytics, and decision support easy and instantaneous. Our Data & Analytics team is at the very heart of what makes PulsePoint an innovative, fast-paced and market-changing company. Our path forward is through data, and this team is in the driver’s seat for the journey. The Big Picture We’re looking for a senior, opinionated thought leader to serve as Director of Data Strategy & Solutions. Someone who will own and drive PulsePoint’s data strategy roadmap, forge the data partnerships that power our platform, and envision the next generation of AI-driven data products. This isn’t a role for someone who executes against a pre-defined plan. This is a role for someone who writes the plan, challenges assumptions, and sees clearly where data strategy and AI are converging and builds toward that future with urgency. We’re at an inflection point. The way data is sourced, processed, interpreted and activated is being fundamentally reshaped by AI. We want a leader who doesn’t just understand that shift but is actively living it. Someone for whom AI is native, not adjacent. Specifically, here are some exciting things you’ll be working on: - Own and evolve PulsePoint’s data strategy roadmap with an AI-first lens, identifying where agentic AI, large language models, and machine learning can replace, augment or accelerate our existing data capabilities - Lead the evaluation and adoption of AI-powered data solutions, from synthetic data generation and AI-driven identity resolution to LLM-based insights and autonomous analytics agents - Scout and assess AI and data partnership opportunities, including emerging vendors in the AI/ML space, and determine how they fit into our data ecosystem strategically and technically - Prototype and prove out new AI-augmented data products and capabilities, moving quickly from hypothesis to working concept with the tools available today - Develop and champion a point of view on how agentic AI workflows will change the way our teams and clients interact with data, and translate that vision into a concrete roadmap - Present data strategy recommendations and AI investment cases to senior stakeholders and decision-makers in a way that is clear, credible and compelling - Act as an internal authority on the intersection of AI and data, upskilling teams, shaping how we evaluate new tools, and setting standards for responsible AI use in our data practice - Synthesize signals from multiple data sources into strategic insights, using AI-assisted analysis to surface trends faster and communicate findings with clarity - Own the quality and integrity of our data assets, establishing monitoring frameworks that increasingly leverage automation and AI to detect anomalies and drive proactive resolution - Evaluate data partners not just for the data they provide but for their AI capabilities, data infrastructure maturity, and ability to evolve alongside us Accountabilities & Outcomes Technical Data Partnerships: Evaluate potential data and AI partners through both a strategic and technical lens. Develop and manage onboarding workflows, success measurement, and rollout of new data solutions. Manage ongoing relationships with an eye toward how partners are evolving their AI capabilities. Data Quality & Automation: Own quality evaluation and monitoring, with a mandate to progressively automate quality checks using AI-driven tooling. Support sales and RFPs, drive proactive analysis, and roll out scalable processes that reduce manual effort over time. Data Architecture & Governance: Own taxonomies, data governance frameworks, and solutions architecture. Ensure our data infrastructure is AI-ready, well-documented, and built to support both current needs and the agentic workflows that are coming. AI-Native Data Strategy: Partner with Product, BD, and Tech to define where AI creates the most leverage in our data products and platform. Own the data strategy roadmap and push the organization toward solutions that are scalable, intelligent, and built for where the industry is heading, not just where it is today. Analytics & Hypothesis-Driven Thinking: Lead the analytical process that takes teams from hypothesis to validated insight, directing the assembly of the right data, the right models, and the right AI tools to confirm or reject assumptions quickly and confidently. What Are the “Must Haves” We’re Looking For? - 7 to 10 years of relevant experience in data strategy, analytics, or data product development - Demonstrated experience working at the intersection of data and AI, whether through AI-powered product development, AI vendor evaluation, or building AI-augmented analytics workflows - Technical Data Partnership experience, including evaluating and onboarding data vendors with an understanding of how AI is reshaping what those partnerships look like - Strong SQL skills and comfort working directly with complex, real-world data sets - Hands-on experience with data analysis and manipulation, not just directing others to do it - Ability to construct and communicate a strategic point of view clearly, in writing and in a room What Other Things Would Get Us Excited About You? - Deep familiarity with the AI and data vendor landscape in healthcare and ad tech, including how AI is being applied to identity resolution, targeting, measurement, and insights - Experience working with or evaluating LLM-based tools, AI agents, or AI-powered analytics platforms - Python proficiency, particularly for data manipulation, automation, or building lightweight AI-assisted workflows - Experience with BI tools such as Tableau, Looker, or PowerBI, ideally including AI-assisted features within those platforms - Background in building or scaling agentic or automated analytics solutions that reduce reliance on manual, ad hoc work - Experience with advertising effectiveness and measurement studies - Familiarity with ELT processes and modern data stack tooling - Comfort with statistical methods and the ability to design analytically sound frameworks for hypothesis testing - Project management skills and experience coordinating across cross-functional teams in fast-moving environments Red Flags for Us Candidates won’t succeed here if they treat AI as a trend to acknowledge rather than a tool to actively use and build with. This role requires someone who is already working with AI in their day-to-day, has opinions about where it creates real leverage in data and analytics, and knows the difference between AI hype and AI that actually ships. Similarly, this isn’t the right fit for someone who has only executed against requirements others have defined, or who has worked with data at a surface level without understanding how it connects to business outcomes and client impact. We need someone who thinks in systems, moves with curiosity, and brings genuine strategic conviction. Benefits - Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance - 401(k) Match - Generous paid vacation and sick time - Paid parental leave & adoption assistance - Annual tuition assistance - Better Yourself Wellness program - Group volunteer opportunities and fun events - Commuter benefits and commuting subsidy - A referral bonus program. We love hiring referrals here at PulsePoint - You can work remotely And there’s a lot more! Salary Range - $153-170k base + $15.3-17k performance bonus based on company and individual performance WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.