Role Description PulsePoint is currently seeking an exceptionally skilled hands-on QA Manager, Downstream to join our team. The QA Manager is responsible for managing the overall system test strategy and functions for the designated product streams. The key responsibilities also include implementing, enforcing, and maintaining QA standards and processes in a fast-paced environment. - Oversee functional testing for PulsePoint Platform - Coordinate launch and post-launch QA activities and closely monitor impact of product changes - Define KPIs, track progress, and communicate results to stakeholders with clarity and impact - Document long-term testing strategy and changes required - Assist in the design and evolution of the company’s QA process - Delegate technical tasks among the team members and execute as per the project plan - Contribute as an individual during test design, test planning, and test execution - Identify and communicate risk and risk mitigation strategies - Review test plans, test cases, and scripts to ensure coverage based on requirements - Assure synchronization with other systems occurring for full coverage - Collaborate on and learn new technologies - Work closely with on-site and remote stakeholders in several countries Qualifications - Bachelor’s degree in Computer Science or Computer Engineering from an accredited, four-year university or equivalent professional experience - 6+ years of relevant experience in software quality assurance in web-based technologies - Experience with leading a team of test engineers in their daily activities and guiding the resources on their approach - Deep understanding of automation strategy, frameworks, and tools, ensuring scalable automation solutions that enhance efficiency and accelerate delivery - Hands-on experience with API and database testing - Strong understanding of web technologies and protocols and proven experience testing web applications - Excellent team communication and mentorship skills - Passion for continuous improvement and fostering a culture of quality - Deal well with a shift in testing scope or time-sensitive requests - Strong problem-solving and critical thinking capabilities - Strong understanding of the SDLC and testing methodologies - Strong current experience with SQL, database, manual, and automation testing, Java Requirements - You must be willing and able to work 2:30am-11:30am ET (or preferably later) - Note that our Director of QA is in the U.S. but the majority of the QA team is in India - You can work remotely - We can hire as FTE in the Netherlands, Germany, India, and the UK, or as a contractor (via Deel) in other countries Selection Process - Intro call + online tech pre-screen via CodeSignal (45 mins) - Initial interview with Associate Director, QA at WebMD (1 hour) - Interview with QA Downstream Manager (45 min, could be conducted in India time zone) - Group interview with QA team (45 mins, could be conducted in India time zone) - Final interview with Director of QA (45 mins) Equal Opportunity Statement WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.