Role Description This is going to be a specialized L2 role that will be working in our Quality Assurance (QA) function; they will be more focused on SOC KPIs/metrics/reporting than active incident work. - Assisting in QA duties across all SOC shifts to ensure timely reporting and tracking of all SOC issues for management review. - Part of the global IT security team working closely with the US SOCs teams. - Performs a combination of duties in accordance with departmental guidelines. - Queue admin (execution, oversight, and delegation). - Case review and quality assurance. - Metrics review and reporting. - Assist in case work as needed. - Management updates on daily issues and impact. - Maintain scheduled weekly/bi-monthly/monthly QA meetings with L2 and L3 analysts. - Coordinate Roundtable topics/training and lunch & learn sessions. - Conduct analysis review of junior staff for quality control; mentor junior staff to encourage career growth and development. - Collaborate with SOC, Intelligence, Incident Response and Enterprise Security Teams for incident investigations and hunt missions when possible. - Identify visibility gaps in the network and recommend solutions. - Develop, maintain and update playbooks, process, and detection capabilities based on real-time feedback from investigations. - Articulate security incident details to business stakeholders and non-technical individuals. - May perform additional duties as assigned. Qualifications - Familiarity with SOC operations, scheduling, and tools including SIEM, SOAR, and DFIR products. - Knowledge of the incident response lifecycle and cyber security leading practices. - SLA calculations and KPI tracking experience. - Solid understanding of security policy construction and publication. - In-depth knowledge of regulations (i.e., SOX, privacy, etc.) and internal controls as they apply to IT. - Ability to influence change in corporate understanding and adoption of information security concepts. - Experience in technical writing and knowledgebase management and administration. - Proven solid analytical and problem solving skills. - Excellent communications and interpersonal skills and the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients. - Experience in coaching and reporting findings to assist in team growth. - Ability to manage various technical projects to completion with limited oversight. - Advanced computer skills including Microsoft Office suite and other business related software systems (Excel or similar spreadsheet and database applications experience is a must). Requirements - Incident response - Security operations - Splunk - Crowdstrike - Malware analysis Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract position based out of Chicago, IL. The pay range for this position is $8.00 - $60.00/hr. This position is anticipated to close on May 20, 2026.