Role Description We seek an experienced Technical Team Lead to manage day-to-day operations of Citrix VDI and published app environments and to lead the technical transition to Windows 365 Cloud PCs for ~1,800 users. This hands-on role combines platform engineering, operational leadership, and technical project leadership (working with an assigned Project Manager) to ensure a smooth migration, stable service, and operationalized Cloud PCs. Experience with Citrix MetaFrame/MetaVance claims tools and legacy Citrix management utilities for troubleshooting session broker behavior, policies, and application profiling is required. Core Responsibilities - Operations & Team Leadership - Lead and mentor an engineering team for Citrix VDI, Published App Servers, and Windows 365 Cloud PC operations. - Own daily operational health: monitoring, incident response, RCA, maintenance, patching, and capacity management. - Drive continuous improvement: runbooks, automation, run-rate tasks, and knowledge transfer to Tier 1/2. - Coordinate with service desk, networking, security, and app owners on escalations and outages. - Migration & Project Leadership (technical lead) - Serve as technical lead for migration from Citrix VDI to Windows 365 Cloud PCs; collaborate with the Project Manager to meet timelines. - Define migration strategy, architecture, target state, and operational model. - Lead POC, pilot cohorts, and phased rollouts; validate UX and app compatibility before broad onboarding. - Produce and maintain migration artifacts: diagrams, cutover playbooks, rollback plans, and deployment runbooks. - Oversee image management, provisioning, profile migration, storage, and identity/MDM integration. - Platform Engineering & Configuration - Manage and tune Citrix infrastructure: Delivery Controllers, StoreFront/Workspace, policies, machine catalogs, PVS/MCS, and published app farms. - Design and implement Cloud PC provisioning, sizing (SKU mapping), image management, and optimizations. - Configure and maintain Intune/Endpoint Manager policies, Autopilot (if used), and Conditional Access for Cloud PCs. - Build and maintain monitoring, alerting, and dashboards for Citrix and Cloud PC environments (LogicMonitor, Citrix Director, etc.). - Implement security hardening, least-privilege access, certificate management, and secure connectivity (VPN, SASE, Azure networking). - User Experience, Applications & Telephony - Ensure optimal UX for latency-sensitive workloads (call center softphones, UC apps) — tune remote protocols, multimedia redirection, and QoS. - Work with UC/telephony teams to validate audio/video behavior and resolve mouse latency, black screens, or display duplication. - Coordinate application remediation, packaging, and delivery (MSI/MSIX/App‑V/Citrix App Layering). - Integrations, Automation & Tooling - Integrate Cloud PCs with AD/Azure AD, SSO, SCCM, ITSM, and monitoring platforms. - Automate provisioning, image updates, scaling, and remediation using PowerShell, Azure Automation, or similar tools. - Implement telemetry and logging for proactive performance management and capacity forecasting. - Documentation, Handoff & Governance - Produce runbooks, support guides, and operational playbooks for post-migration teams. - Define SLAs/OLAs, maintenance schedules, and change control processes for Cloud PC operations. Qualifications - 7+ years in end-user computing engineering with ≥3 years leading technical teams or projects. - Deep hands-on experience with Citrix technologies (Virtual Apps & Desktops, StoreFront/Workspace, Director, PVS/MCS). - Experience implementing and operating Windows 365 Cloud PCs and/or Azure Virtual Desktop. - Strong knowledge of Intune/Microsoft Endpoint Manager, Azure AD, Conditional Access, and device management. - Experience with image management, application packaging, and profile management (FSLogix). - Solid networking and UC fundamentals: TCP/IP, QoS, VPN/SASE, and telephony behavior in virtual desktops. - Proficiency in automation/scripting (PowerShell, Azure CLI) and monitoring/log analytics. - Strong communication skills for cross-team coordination and stakeholder engagement. Preferred / Nice-to-Have - Experience migrating large Citrix estates to Windows 365 Cloud PC or AVD (1,000+ seats). - Background supporting contact center/call center environments and UC integrations (Cisco, Microsoft Teams). - Experience with LogicMonitor, Citrix Cloud, or IR Prognosis replacement projects. - Azure (AZ-104, AZ-140) or Citrix (CCA/CVP/CCE) certifications. - Healthcare/insurance or regulated industry experience. Benefits - 401(k) - 401(k) matching - Bonus based on performance