Role Description Support the end-to-end claims process, ensuring clients receive timely and accurate resolutions. This role is ideal for a detail-oriented, proactive professional who thrives in a fast-paced environment and is passionate about delivering exceptional client service. - Provide dedicated operational and administrative support to the Claims team - Accurately process claim submissions, including gathering and verifying required documentation - Track and monitor the progress of open claims, ensuring all requirements and deadlines are met - Maintain detailed and up-to-date records in claims systems and CRMs - Communicate professionally with clients, carriers, and internal teams to gather information, provide updates, and resolve inquiries - Assist with preparing claims reports, summaries, and status updates for stakeholders - Support billing processes related to claims, including coordination with carriers and internal teams - Organize and track outstanding claim requirements, subjectivities, and compliance needs - Operate efficiently within a tech-enabled workflow and adopt new systems quickly Qualifications - 3-5 years’ of experience - Previous professional background within insurance (brokerages, agencies, or carriers preferred) - Deep comprehension of industry-specific workflows and terminology - Proficiency navigating CRM platforms or insurance management software - Extreme precision and a dedicated focus on data integrity - Proven capability to coordinate diverse tasks across multiple client portfolios - Exceptional literacy and written communication capabilities - Ease operating within highly organized, technology-centric operational frameworks - Highly dependable, self-starting, and proactive work style - Ambition to develop specialized expertise as the company scales - Disciplined professional ethos and personal ownership in virtual environments Requirements - Priority Location: India - Working Hours: 8-5 or 9-6 EST - Type of contract: Independent Contractor - Type of job: Remote - Start date: ASAP Company Description A redefining insurance brokerage through AI-powered risk management built for fast-growing, modern businesses. By combining elite risk advisors with proprietary technology, they help category-leading companies manage complex insurance needs with greater speed, automation, and visibility.

Role Description The Guest & Operations Lead will play a key role in managing guest communications, operational administration, and booking coordination across multiple hospitality platforms. This position is responsible for ensuring a seamless guest experience while supporting the smooth day-to-day running of operations. This role suits someone who thrives in a fast-paced hospitality environment, enjoys problem-solving, and is confident managing guest interactions while balancing operational responsibilities independently. Key Responsibilities - 5+ years’ experience in a similar 5-star guest services, hospitality, hotel reception, or customer-facing role - Handle incoming calls and guest enquiries professionally and efficiently - Manage bookings, reservations, amendments, cancellations, and guest records accurately - Resolve guest issues and recovery situations quickly to ensure positive outcomes - Support guest payment checks and payment processing administration - Coordinate with internal teams to ensure smooth day-to-day operations - Support the Operations team with administrative and operational tasks - Run reports and assist with operational tracking activities - Maintain accurate booking records and operational information across systems - Manage booking calendars, reservation updates, and partner booking platforms - Maintain iCal links and ensure booking information is accurate across all systems - Liaise professionally with property owners when required Qualifications - 5+ years’ experience within hospitality, guest services, hotel reception, luxury retail, or a similar customer-facing environment - Strong guest-facing experience essential - Excellent communication and customer service skills - Highly organised with strong multitasking abilities - Comfortable working independently and taking ownership of responsibilities - Calm under pressure with a solutions-focused mindset - Tech-savvy with the ability to learn new systems quickly - Experience using property management systems and booking platforms preferred - Strong administration and operational coordination skills - Positive, dependable, and proactive approach to work - Strong team player who communicates effectively and supports colleagues - Experience in marketing, social media, or communications would be advantageous Working Hours - Remote role operating on UK rota shifts across 7 days, including weekends - Rotating schedules including: - 3 days on / 4 days off - 4 days on / 3 days off - Monday – Friday shifts: 10:00 – 22:00 UK time - Saturday & Sunday shifts: 09:00 – 22:00 UK time - Scheduled unpaid breaks included within shifts

• Manage all aspects of flight booking and scheduling, ensuring the highest level of service and efficiency. • Track flights in real-time, addressing any potential challenges such as delays, diversions, or reroutes. • Work closely with the other territories and departments to strategically plan and coordinate all aspects of the flight. • Partner with the accounting team to manage invoicing, payments, and financial reconciliation. • Complete logistic checks for new potential flights, request quotes from preferred operator partners, negotiate contract terms. • Ensure all aircraft meet Victor's stringent safety regulations and service standards. • Maintain and regularly update the company's operator directory.

Role Description As an Operations Associate, you'll play an essential role in delivering seamless, personalized travel experiences to our discerning clientele. This is a dynamic, multi-faceted role where you'll help coordinate every component of a client's journey while also driving business development through aircraft sourcing, operator screening & management, and strategic partnership initiatives. This is a full-time, fully remote, entry-level role for an Operations Associate at Victor and we will consider candidates from any location to work this shift (1:00pm to 9:00pm PST). The role requires flexibility in shift patterns, including day, night, weekend, and holiday hours and includes full benefits. Key Responsibilities - Flight Coordination: Manage all aspects of flight booking and scheduling, ensuring the highest level of service and efficiency. Organize ground transportation, catering, and other services tailored to each client's preferences. - Flight Monitoring: Track flights in real-time, addressing any potential challenges such as delays, diversions, or reroutes. Ensure smooth and efficient resolution to maintain an optimal client experience. - Collaborative Problem Solving: Work closely with the other territories and departments to strategically plan and coordinate all aspects of the flight, ensuring seamless service delivery across the board. - Accounting Coordination: Partner with the accounting team to manage invoicing, payments, and financial reconciliation. Ensure all transactions are properly completed, communicated, and filed. - Aircraft Sourcing: Complete logistic checks for new potential flights, request quotes from preferred operator partners, negotiate contract terms and pricing to ensure the best value for Victor and our clients. - Safety Screenings: Ensure all aircraft meet Victor's stringent safety regulations and service standards. - Operator Directory Management: Maintain and regularly update the company's operator directory, ensuring all information is current, accurate, and accessible to the team. Regularly capitalize on networking opportunities in day to day work and proactively procure new operator data. Qualifications - Customer Service Expertise: At least 1-3 years of experience in a customer-facing role, preferably with high-net-worth individuals. A passion for delivering exceptional and bespoke service is a must. - Outstanding Communication: Fluent in English, with excellent verbal and written communication skills, ensuring clarity and professionalism in all client, internal, and vendor interactions. - Attention to Detail: Strong organizational skills and meticulous attention to detail, ensuring every trip and client interaction is flawless. - Team Collaboration: A collaborative mindset with a willingness to work across various departments, including operations, sales, and accounting, to ensure seamless service delivery. - Problem-Solving Under Pressure: Experience managing high-pressure situations and resolving issues with minimal disruption to the client's experience. - Safety-Focused: An understanding of aviation safety importance, experience preferred in vetting vendors to ensure compliance with corporate standards. - Vendor Management & Negotiation: Prefer experience in relationship building and vendor negotiations. Willingness and ability to negotiate contract terms and pricing with vendors while maintaining high professional standards. - Aviation Experience Preferred: Previous experience in the business aviation industry is highly desirable, particularly in private jet charter or flight operations. Requirements - Availability during regular business hours (1:00pm–9:00pm PST) for a 40-hour week on a rota basis which will include some weekends. Benefits - Competitive basic salary, uncapped commission, subsidized healthcare & dental. - 23 days PTO rising to 27 with service. - 8 Floating Holiday days. - 401k matched. - Perkbox Hub - digital discounts and wellbeing platform. - Flexible work from home office arrangement. Why Join Victor? - Innovative Industry Leader: Be a part of a company that is revolutionizing private aviation with an innovative, transparent, and customer-centric approach. - Collaborative Environment: Join a collaborative, team-driven environment where your contributions are valued, and teamwork is celebrated. - Culture of Safety & Transparency: As an Argus rated brokerage using a transparent quoting model, we are a solid foundation on which to kick off your private aviation career. - Career Growth Opportunities: At Victor, we support continuous learning and offer a multitude of opportunities for career advancement. Whether you're interested in further developing your skills in customer service, operational specifics, or business development, we provide the tools and flexibility for long-term career growth. At Victor, no two days are the same. Your role as an Operations Specialist will be dynamic, challenging, and rewarding - offering you the opportunity to shape the future of luxury private aviation. With a focus on transparency, safety, and a client-first approach, we're redefining what's possible in private travel. Come be part of our story and help us elevate the client experience to new heights. IN ORDER TO BE CONSIDERED, YOU MUST BE A US CITIZEN OR HAVE THE RIGHT TO WORK IN THE USA WITHOUT SPONSORSHIP.