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Legends

Remote Jobs

Delivering Solutions for Legendary Brands.

27 open rolesTeam 1001,5000Since 2008H1B No SponsorLatest: Jun 8, 2026, 10:47 AM UTCCompany SiteLinkedIn
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27 Jobs

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Head of Account Management

Legends

Delivering Solutions for Legendary Brands.

Account Manager2 days ago
Full TimeRemoteLeadTeam 1,001-5,000Since 2008H1B No Sponsor

• Lead, develop, and scale a high-performing Account Management team, building clear structure, ownership, and career progression • Own and execute commercial strategy across multiple markets, driving sustained revenue growth and partner performance • Strengthen and expand relationships with key strategic partners, including hands-on ownership of VIP accounts • Drive monetisation improvements across Legend’s products by leveraging data, insights, and new capabilities • Implement and optimise systems and processes (including CRM) to improve efficiency, reporting, and team productivity

Malta
Sales7 days ago
Full TimeRemoteMid LevelTeam 1,001-5,000Since 2008H1B No Sponsor

Title: Senior Director, Partnership Sales | Legends Global Partnerships Location: Los Angeles United States time type Full time job requisition id R100123012 Job Description: ABOUT THE ROLE The Senior Director of Partnership Sales will lead partnership sales strategy and execution for Legends Global Partnerships across entertainment venues in Long Beach and Ontario, California, with potential expansion to additional venues. Reporting to the VP of Managed Venues, this role is responsible for driving profitable revenue growth, building long-term sponsor relationships, and delivering against recurring net revenue goals through strategic business development and market-driven sales planning. ABOUT THE PROJECT This role supports a managed venues portfolio within Legends Global Partnerships, requiring coordination across venue stakeholders, partners, and internal teams to unlock partnership opportunities and grow revenue across multiple Southern California locations. Success in this role depends on balancing strategic planning, pipeline management, partner development, and market analysis in a dynamic live entertainment environment. WHAT YOU'LL DO (KEY RESPONSIBILITIES) Drive Sponsorship Revenue Growth - Establish and deliver on sales goals that increase profitability and annual recurring net revenues across the managed venue portfolio. - Develop new sponsorship accounts while maintaining and growing existing relationships to maximize revenue and partner satisfaction. - Lead opportunities from prospecting through presentation and closing, with a focus on long-term value creation. Build and Execute Strategic Sales Plans - Develop and execute short- and long-range sales plans and programs that support sustained growth and revenue expansion. - Research, analyze, and monitor financial, technological, and demographic factors to identify and maximize market opportunities. - Recommend pricing strategies that position the sponsorship marketplace for profitable growth over the short, medium, and long term. Lead Pipeline Management and Cross-Functional Execution - Prepare bi-weekly pipeline and sales projection reports to provide visibility into performance and opportunity development. - Use the company's preferred CRM platform to identify target contacts, develop outreach strategies, and align solutions for prospective sponsors, private events, and premium seating opportunities. - Prepare and deliver compelling presentations internally and externally while partnering across stakeholders to support business development efforts. WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE) - Bachelor's degree in Marketing, Business Administration, or a related field from an accredited four-year college or university. - Minimum of five years of experience in venue, property, or rights holder sponsorship sales, or an equivalent combination of education and experience. - Strong knowledge of sponsorship sales principles, practices, and terminology, with a demonstrated ability to drive results. - Excellent written and verbal communication skills, including strong presentation capabilities for internal and external audiences. - Proven ability to move opportunities through the full sales cycle, from prospecting and presentation to negotiation and close. - Ability to solve practical problems, navigate complex variables, and deliver thoughtful solutions for sponsor partners. - Proficiency with CRM systems and standard business software, including PowerPoint, Word, Excel, Outlook, and related office tools. - Strong organizational skills with the ability to prioritize work, meet deadlines, and produce accurate results in a fast-paced environment. - Ability to build and maintain effective working relationships with clients, agencies, internal stakeholders, and employees. - Demonstrated ability to work independently, exercise sound judgment, and remain flexible as priorities evolve. KEY LEADERSHIP ATTRIBUTES - Commercial leadership with a strong sense of ownership for revenue targets, pipeline health, and long-term partner value. - Strategic thinking grounded in market analysis, pricing discipline, and a clear understanding of sponsorship growth levers. - Relationship-driven leadership that builds trust across clients, agencies, venue partners, and internal teams. - Adaptability and resilience in a dynamic environment with changing priorities, multiple venues, and evolving business needs. WORK ENVIRONMENT & TRAVEL LOCATION: Greater Los Angeles Area (Hybrid - On site 2x Per Week) - Remote role with occasional in-venue presence across supported locations, including Long Beach and Ontario, California. - Ability to travel extensively by air and automobile as required to support sponsorship development and venue needs. - Role may require flexibility to work under pressure, manage competing deadlines, and respond to evolving business opportunities. - Physical demands are consistent with those needed to successfully perform the essential functions of the role, with reasonable accommodations available where appropriate. COMPENSATION Competitive salary range of up to $175,000 plus incentive potential, commensurate with experience and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ABOUT LEGENDS GLOBAL Legends Global is the premier partner to the world's most iconic live events, venues, and brands. We power unforgettable experiences through a fully integrated suite of premium services-delivered seamlessly through our white-label model to keep our partners front and center. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale and expertise across every touchpoint-from feasibility and consulting to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. Our culture is built on respect, ambition, collaboration, and bold action. We're committed to creating an inclusive environment where every team member can bring their authentic self, make a meaningful impact, and build a lasting career. At Legends Global, winning isn't occasional-it's intentional. We succeed because of our people: elite performers who know that every victory is earned together. If you thrive in high-performance environments and want to help shape the future of sports and entertainment, this is where you belong. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

California
$175K+ / year
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Event Staff

Legends

Delivering Solutions for Legendary Brands.

Events8 days ago
Part TimeSeniorTeam 1,001-5,000Since 2008H1B No Sponsor

POSITION: Part-Time Event Staff DEPARTMENT: Event Staff REPORTS TO: Director of Operations & Manager Location: Laredo United States Job Description: LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! Essential Duties and Responsibilities Include the following: - Smile, make eye contact, and be courteous! - Greet each guest in a warm, friendly manner Direct customers through the metal detectors and /or scan detection wand. - Check customer belongings for unauthorized items - Politely inform customers of the event rules if they appear to be in violation (i.e., / no professional cameras, no food or beverages, no baby carriers) - Be on time for your scheduled shift. Be in a clean, presentable uniform and ready to work at your call time. - Other duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience - Previous customer service experience required. Skills and Abilities - Bi-lingual (English/ Spanish) will be strongly preferred. - Strong communication and teamwork skills are a must. Other Qualifications - MUST BE 18+ YEARS OLD TO APPLY PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Texas
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Gaming Associate - Boeing Center at Tech Port

Legends

Delivering Solutions for Legendary Brands.

Part TimeSeniorTeam 1,001-5,000Since 2008H1B No Sponsor

Title: LAN Gaming Associate - Boeing Center at Tech Port locations San Antonio, TX time type Part time job requisition id R100122917 LAN Gaming Associate POSITION: LAN Gaming Associate DEPARTMENT: Esports and LAN Gaming REPORTS TO: LAN Center Manager & LAN Center Supervisor FLSA STATUS: Part-time Hourly, Non-Exempt SUMMARY In this role, you will be responsible for operating and maintaining a 50 PC LAN Center. Standard tasks will include performing cashless sales, greeting and servicing customer needs, troubleshooting PC’s, updating games, and thorough cleaning of desks/chairs/peripherals. Additional tasks may be assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES - Operate the LAN Gaming Center; to include technology troubleshooting, daily operations, and customer interactions - Work with the Esports and LAN Gaming department to help setup and run esports related events and tournaments - Must be able to work cashless sales terminal - Additional tasks may be assigned Qualifications - Strategic and critical thinker who is dynamic, forward-thinking, analytical, and extremely well organized - Excellent service & communication skills - Must pass background and credit check - Must be 18 years old - Must be TABC certified EDUCATION AND/OR EXPERIENCE - Customer service experience required - Knowledge of PC hardware required - High school diploma or general education degree (GED) preferred - Experience in running gaming related events preferred - Experience in troubleshooting PC’s preferred SKILLS AND ABILITIES - Ability to work nights, weekends and holidays - Ability to work in a team - Positive attitude and neat appearance - English preferred as primary language, but not required - Knowledge of games and gaming platforms, and able to assist users with any issues - Ability to keep 50+ systems operating while maintaining proper cleanliness - Additional tasks may be assigned PHYSICAL DEMANDS - Ability to stand and walk for entire length of shift - Ability to lift and carry supplies and equipment up to 60 pounds and place items on high and low shelves - Ability to get under desks and counters to adjust wiring/move equipment - Occasionally required to reach up to 6-7 feet, twist at waist, bending and squatting - While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Texas
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Engineering Manager – Gaming

Legends

Delivering Solutions for Legendary Brands.

Full TimeRemoteSeniorTeam 1,001-5,000Since 2008H1B No Sponsor

• Lead & inspire a high-performing squad, fostering a positive and collaborative culture while driving continuous improvement initiatives. • Be the technical anchor guiding architecture and engineering decisions, especially while mentoring and supporting your team. • Build community-first products solving complex problems delivering features that improve user engagement and retention. • Drive delivery in a product-led environment running effective agile ceremonies, managing expectations, and turning ambiguity into execution. • Partner with stakeholders proactively, working cross-functional teams — including product management, content, design, SEO, and delivery — to ensure alignment and effective communication.

Slovakia
€4.5K / month
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Virtual Assistant (Operations & Admin)

Legends

Delivering Solutions for Legendary Brands.

Full TimeRemoteMid LevelTeam 1,001-5,000Since 2008H1B No Sponsor

Role Description Support the operations behind a fast-growing online food delivery business with expansion plans across multiple locations. The Virtual Assistant will support the operational and administrative functions of the business across customer service, reporting, supplier coordination, and general admin support. This role is suited to someone who enjoys keeping systems organized, managing multiple moving parts, and proactively following up to ensure tasks and projects stay on track. The successful candidate will work closely with the Director and wider team to support the smooth running of daily business operations while assisting with ongoing coordination and reporting tasks. Key Responsibilities - 1-4 years of experience in administrative, operations support, or virtual assistant roles - Manage customer service queries across online delivery platforms, email, and social media channels - Maintain and update spreadsheets tracking daily sales, refunds, stock levels, and operational metrics - Coordinate calendars, organize meetings, and manage day-to-day administrative workflows - Follow up on outstanding tasks and project updates to ensure operational progress - Coordinate with suppliers regarding orders, tracking, and general communication - Assist with gathering data and preparing weekly operational summaries and reports - Support general operational and administrative tasks as required by the business - Assist with maintaining SOPs and operational documentation where required - Provide occasional support with recruitment administration and onboarding coordination - Support marketing administration tasks, campaign coordination, and basic research where required Qualifications - 1-4 years of experience in customer support, administration, operations support, or virtual assistant roles - Proven experience handling customer service across email, social media, and digital delivery or service platforms - Strong proficiency in Microsoft Excel or Google Sheets with accurate data entry and tracking skills - Experience managing calendars, meetings, and administrative workflows - Strong task coordination and follow-up skills with a proactive working style - Comfortable communicating with suppliers and external vendors - Highly organized with strong attention to detail - Able to work independently in a fast-paced remote environment - Strong written and verbal communication skills - Comfortable supporting multiple areas of the business operationally - Experience maintaining SOPs or operational systems advantageous - Previous exposure to recruitment administration or onboarding coordination advantageous - Exposure to marketing administration, outreach coordination, or market research beneficial

South Africa
£1.2K - £1.5K / month
Legends logo

Event Supervisor

Legends

Delivering Solutions for Legendary Brands.

Events29 days ago
Part TimeSeniorTeam 1,001-5,000Since 2008H1B No Sponsor

Job Title: Event Supervisor Location: San Juan United States Job type: Onsite Time Type: part Time Job id: R100122562 Job Description: Department: Events Reports To: Senior Events Manager FLSA Status: Non-Exempt Job Summary Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for the Part Time on Call Event Supervisor at the Coca Cola Music Hall. The Event Supervisor will execute events such as concerts, family shows, press conferences, fundraisers, ceremonies, banquets, and galas for Coca-Cola Music Hall. The position requires budget preparation and staff management with regards to these events. Additionally, this position oversees Security, Paramedics, Usher's personnel, and logistics. Directly supervises the Events on Call Staff, Security Units Staff and Ambulance services. Carries out supervisory responsibilities in accordance with Legends Global policies and applicable laws. Responsibilities include planning, assigning, and directing work, addressing complaints, and resolving problems. Essential Duties - Manage the operations, rehearsals and execution of events and entertainment in compliance with expectations of event owners, production and the Coca-Cola Music Hall Management. - Work with internal and external entities to manage and broadcast event production. - Develop CAD drawings for ticketed events in conjunction with the Box Office and production teams. - Maintain positive rapport. - Anticipate production, logistical and operational problems and appropriate solutions. - Implement and enforce facility rules, regulations, policies and procedures. - Compile and communicate all event requirements to various departments at Coca-Cola Music Hall. - Prepare and distribute detailed production notes for each event and schedule production meetings with the venue's department heads (including but not limited to operations, security, food & beverage, and guest services). - Monitors and supervise facility Event, Ambulance and Security Staff. - All other duties/responsibilities as assigned. Education and Experience - A minimum education level of: Bachelor's Degree required - A minimum of 2 years in special events, concerts and family events. Large group management experience preferred. Additional Experience - Proficient in C.A.D. software Skills or Experience - Bilingual language fluency (English/Spanish) required - Must have strong production management skills with the ability to multitask and meet strict deadlines. - Must be extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously. - Experience with operational characteristics, services and activities of event management and multi-purpose public assembly facility management, including, but not limited to, needs of users of medium size public assembly facilities, crowd management and control techniques, customer service practices, event staging and maintenance - Knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook). Working Conditions - Work schedule is based on the facility's needs, part-time hours. - Flexible schedule includes nights, weekends, and holidays. - Ability to stand for long periods. - Must work well in a team environment. - Ability to work effectively under pressure. - Good written, verbal and interpersonal skills required; ability to interact with all levels. - Professional presentation, appearance and work ethic. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.

United States
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Venue Technology Assistant

Legends

Delivering Solutions for Legendary Brands.

Part TimeSeniorTeam 1,001-5,000Since 2008H1B No Sponsor

Title: Venue Technology Assistant Location: Los Angeles United States Job Description: time type Part time job requisition id R100122553 Venue Technology Assistant LEGENDS GLOBAL Legends Global redefines excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development, venue management, and event booking to revenue strategy and hospitality. Legends Global brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! Job Details Description As part of the Venue Technology Team, this role is expected to be responsible for these major functions: Provide POS and infrastructure support leadership for the customer-facing technology at this venue. Provide technical support to the business team based out of this location. In addition, as time permits, this role may be asked to provide complimentary support to large events at other venues within the region or at other office premises. The person in this position is expected to have technical ownership over issues reported or identified by this individual. They will be supported and overseen by the Regional Venue Tech Manager. Hands on familiarity with POS solutions, desktop computers, and other end user devices and systems is desired to be an effective member of this team. Legends strives to build resiliency into the solutions we deploy, however issues do arise. When an unplanned incident is encountered, the team members are expected to keep calm while assisting in both troubleshooting and communication. A great personality and customer focus is key. Being able to escalate when appropriate, pull in other technology team members and vendors, should be second nature. This support culture is conducted as part of the standard support protocol for the venue. Previous fast paced, demanding help desk experience is ideal experience for candidates in this role. The goal of this team is to prepare well before the event, so they can spend time soaking up the atmosphere in the stadium during the event. While doing so they need to always be available to support our operations. Responsibilities: - Works as part of Event Technology Support Team - Stays in radio and SMS contact with other team members and the Supervisor at regular intervals - Provides support to a designated zone of the stadium. Is actively available to support Legends operations in this area with zone overlap as incidents dictate - Assists in equipment setup/teardown as needed - Maintains a high level of support and client satisfaction at all times - Performs tier one support across the site; escalates when appropriate - Makes it their business to understand and share known issues. Assesses the impact to operations at a venue and makes sure others understand the implications - Pays special attention to time sensitive requests and makes smart decisions prioritizing to ensure minimal internal or external customer impact - Validates reported issues are fully addressed; checks expected functionality has resumed - Responsible for communicating, promoting and adhering to IT standards - Effectively communicate to stakeholders as required, escalating to Supervisor when necessary - Other duties as assigned Qualifications: - Keyboarding skills and computer proficiency with software knowledge to include MS Office. - Excellent interpersonal, written, and oral communication skills required - Must be detail oriented, organized, service oriented, and responsible - Strong customer service and presentation skills - Able to motivate themselves and a team to work together in the most efficient manner - Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT they manage to ensure its 24x7 availability - Able to analyze user needs, problem-solving and reach acceptable solutions - Able to perform effectively with supervision, either independently or as a team member - Comprehensive knowledge of POS, printers, peripherals and desktops/laptops and PC applications - Practical knowledge of Intranet and Internet Technologies, servers, networking, and telephony - Good understanding of network troubleshooting including TCP/IP, VLAN’s, and wireless - Experience working with managed service providers - Able to maintain confidentiality of information and systems - Knowledge of security, compliance requirements and practices - Must be able to sit, stand, walk or a combination of the three for up to 10 to 15 hours a day - Ability to lift up to 10-30 pounds, occasionally 50 pounds - Must be available and willing to work such weekends and holidays as we determine are necessary or desirable to meet Legends’ business needs Preferred: - High School Diploma or GED required - Associated Degree in a technology related field preferred - CompTIA A+ or Network+ certification desired - 2+ years of Service Desk support - 2+ years of working with and supporting TCP/IP networks and performing wireless support - 2+ years of hands-on experience using Windows 7 and 10 Professional operating systems - 2+ years of Microsoft Office and/or other packaged applications required - 2+ years of working with and supporting Samsung or Apple tablets - 2+ years of working with and supporting audio/video equipment - 2+ years of working with and supporting a POS system - 2+ years of working and supporting antivirus and device imaging systems - 2+ years of providing technology training and mentoring others - 2+ years of supervisory experience required - ITIL knowledge and certification desired PHYSICAL REQUIREMENTS: Constant walking, bending, stooping, lifting, and reaching. Must be able to lift/move 50 lbs. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. Compensation: Part-Time, Seasonal $17.87 hr

California
$0 / hour
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Premium Operations Supervisor

Legends

Delivering Solutions for Legendary Brands.

Operations29 days ago
Part TimeSeniorTeam 1,001-5,000Since 2008H1B No Sponsor

Title: Premium Operations Supervisor Location: Los Angeles, CA Part time Job requisition id R100122559 Job Description: The Role: The Operations Supervisor will be responsible for supervising all activities within the Concessions Department while maintaining a specific focus on guest experience and game day operations. This position reports directly to the Director of Concessions. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities: - Supervise staff pre-gates and post-gates to ensure they begin operating in a timely manner. - Oversee line management and throughput to minimize guest wait times. - Assign locations and shift employees as needed to meet business demand. - Oversee our Non-Profit Organization Groups - Request and Organize Staff - Provide on-the-spot coaching or corrective feedback. - Assist with onboarding, training, and scheduling assignments for the concessions department. - Track product usage throughout locations and reduce waste. - Preform stand/portable audits and complete event reports. - Monitor and enforces adherence to union policies to ensure all operational practices comply with agreements. - Maintain health department and alcohol service regulations. - Works cross-functionally with departments such as culinary, warehouse, HR, and premium departments to ensure successful event execution and operational efficiency. - Other related duties assigned by direct report. Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Compensation: Part-Time, Seasonal $26 hr

California
$0 / hour
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Guest & Operations Lead

Legends

Delivering Solutions for Legendary Brands.

Operations31 days ago
Full TimeRemoteLeadTeam 1,001-5,000Since 2008H1B No Sponsor

Role Description The Guest & Operations Lead will play a key role in managing guest communications, operational administration, and booking coordination across multiple hospitality platforms. This position is responsible for ensuring a seamless guest experience while supporting the smooth day-to-day running of operations. This role suits someone who thrives in a fast-paced hospitality environment, enjoys problem-solving, and is confident managing guest interactions while balancing operational responsibilities independently. Key Responsibilities - 5+ years’ experience in a similar 5-star guest services, hospitality, hotel reception, or customer-facing role - Handle incoming calls and guest enquiries professionally and efficiently - Manage bookings, reservations, amendments, cancellations, and guest records accurately - Resolve guest issues and recovery situations quickly to ensure positive outcomes - Support guest payment checks and payment processing administration - Coordinate with internal teams to ensure smooth day-to-day operations - Support the Operations team with administrative and operational tasks - Run reports and assist with operational tracking activities - Maintain accurate booking records and operational information across systems - Manage booking calendars, reservation updates, and partner booking platforms - Maintain iCal links and ensure booking information is accurate across all systems - Liaise professionally with property owners when required Qualifications - 5+ years’ experience within hospitality, guest services, hotel reception, luxury retail, or a similar customer-facing environment - Strong guest-facing experience essential - Excellent communication and customer service skills - Highly organised with strong multitasking abilities - Comfortable working independently and taking ownership of responsibilities - Calm under pressure with a solutions-focused mindset - Tech-savvy with the ability to learn new systems quickly - Experience using property management systems and booking platforms preferred - Strong administration and operational coordination skills - Positive, dependable, and proactive approach to work - Strong team player who communicates effectively and supports colleagues - Experience in marketing, social media, or communications would be advantageous Working Hours - Remote role operating on UK rota shifts across 7 days, including weekends - Rotating schedules including: - 3 days on / 4 days off - 4 days on / 3 days off - Monday – Friday shifts: 10:00 – 22:00 UK time - Saturday & Sunday shifts: 09:00 – 22:00 UK time - Scheduled unpaid breaks included within shifts

South Africa
30K - 40K / year

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