Role Description We are seeking a seasoned Enterprise Architect to join our team as a critical, highly technical resource focused on strategic accounts. This role will own architecture and solution design, develop compelling customer value propositions, and drive engagement across opportunities in network virtualization, hybrid cloud, Edge/Edge AI, and managed services. The successful candidate will rapidly integrate with account teams, shape technical and business approaches to meet customer needs, build and nurture relationships at all levels, and help expand the account. - Demonstrates in-depth knowledge in one or more solution domains, company products, services, and solutions as well as the customer’s technical and business environment. - Develops compelling customer proposals and critically reviews them, manages the expectations of internal stakeholders and customers, ensuring the meeting of customer’s business and technical requirements are met. - Quantifies the impact of the business problem(s), positions business value, identifies the strengths and weaknesses of the overall proposed solution to achieve long-term business objectives. - Provides input to all global business units to address IT trends, requirements, gaps, or unmet needs. - Translates outcome-based solutions into a functional solution design that aligns to the customers business needs, and then translates that functional design into a technical design and architecture that can be scaled to accommodate growth. - Communicates how the solution value propositions addresses customer business needs. - Tracks leading-edge and emerging technologies. - Contributes to industry development for one or more domains through conferences (content support/presentations, demos, booth support) and industry events, while also monitoring social media. - Incorporates an understanding of technology trends within the IT industry, as well as the customer’s industry. - Actively gathers and applies competitive intelligence as a critical component of account support. - Drives the Account Business Planning process, leveraging knowledge of industry trends and the customer’s technical environment. - Participates in deep-dive discussions and partners with the account team to build customer relationships at all levels by advocating and presenting technical strategies for a customer's transformation. - Produces in-depth comparative analysis of alternative approaches to meet solution requirements. - Develops, configures, and right sizes an optimal workload solution, balancing cost, scope, scale, boundaries, and benefits to deliver superior value and increase the win rate. - Leverages deep knowledge of partner products and services and adjusts strategies to leverage the relationship between the service provider/partner and the customer. - Successfully transfers knowledge to external partners to deliver effective solutions to customers. - Proactively builds the pipeline by identifying opportunities (e.g., enhancements, unmet or unrecognized needs, up-selling, and cross-selling opportunities) within the account. - Monitors the account pipeline and nurtures active deals from the opportunity to close. - Uses pipeline insights to help prioritize activities in a way that ensures time, and resources are invested wisely in pursuit of deals with the highest potential. - Actively participates in sales forecast meetings and provides feedback to accelerate the sales lifecycle. - Documents ongoing work (activities, tasks) throughout the sales cycle using specific tools and resources and sharing best practices with peers and partners to collaborate more effectively. - Builds strong professional relationships with customer key executives across the business and industry. - Proactively shares knowledge with peers and helps develop more junior team members. Qualifications - First-level university technical degree or equivalent technical qualifications. Advanced degree in technology preferred. - 7+ years of technical experience in IT with a focus on technical consulting and solution selling. - Knowledge-based as well as 1+ experienced-based relevant industry certifications very strongly preferred. - Previous experience solution selling within the Cloud or AI space is highly preferred. - Enterprise architecture frameworks and project management methodologies and certifications are helpful, but not required. - Ability to travel up to 35% of the time. Requirements - Advanced experience participating in and leading solution configurations and the creation of demos and proofs-of-concept (POC) to meet customer requirements. - Advanced understanding of the company portfolio of products, software, services, solution domain specialization, adjacent solution domain(s), and how they can be combined to address customer needs. - Advanced ability to translate aaS and complete ecosystem, differentiated value, solutions, and workloads and ability to prioritize aaS offerings and consumption models that will achieve the customer’s outcomes and greatest return. - Advanced understanding of aaS business model variations. - Advanced ability to collaborate cross-functionally to ensure consistency of output and meet aaS strategic goals. - Advanced written and verbal communication skills, including active listening and storytelling, and the ability to communicate in English and applicable local languages as needed to perform job requirements. - Demonstrates advanced discussion and persuasion skills used to support company point-of-view, while respectfully questioning and challenging proposed solutions. - Advanced business and financial acumen—sales cycle, pipeline growth, reporting, ability to influence, business strategy linkage—with an understanding of functional responsibilities of various customer business roles, including typical KPIs important to CxOs and line-of-business (LOB) executives; knowledgeable about TCO/ROI concepts and calculations, financial models, and understand how customers generate revenue. - Advanced consultative/value selling skills, including, whiteboarding, objection handling, and closing skills to proactively help customers make business decisions. - Advanced company business knowledge, technical tools, and standard customer relationship management (CRM) systems and tools. - Advanced resource management skills, including how and when to effectively engage SMEs/specialists. - Hands on experience with one or more products, solutions, tools, or services aligned to respective job responsibility. - Ability to design and develop a playbook for demonstrations or walk throughs of products, solutions, tools, or service. - Ability to deliver live demonstrations or walk throughs of products, solutions, tools, or service to customers, partners, and other stakeholders. - Advanced project and time management knowledge or experience with excellent analytical and problem-solving skills, including appropriate due diligence. - Advanced knowledge of partner offerings and how/when to leverage them for deals within an area of specialization, understanding of the company's go-to-market strategy. - Advanced understanding of Geo application of company’s go-to-market strategy as it relates to partners; has broad knowledge of partner offerings, along with how/when to leverage them for deals. - Advanced strategic planning and account planning skills, as well as being an expert at using business and technical tools, and standard customer relationship management (CRM) systems. Benefits - Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. - Personal & Professional Development: We invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. - Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.