• Perform quarterly audits in accordance with specific work instructions • Execute improvements in RAID tracker • Ensure all Vendor/EY shared projects are tracked, progressing and all requirements are met and documented before closure • Assist with requirements gathering and project management of work instruction changes, gaining approval from proper stakeholders, communicating to affected parties and maintaining correct documentation, following internal team protocols • Assist with other projects (i.e. new state forms), as required • Manage tasks and activities in a timely manner and accountable for desired outcomes with limited supervision • Prepare and/or generate status reports using Project Management tools and other firm standard software • Develop and manage client relationships and expectations • Perform specialized and complex tasks and contribute to projects • Manage escalations in a timely manner. Identify potential risks, analyze them, and take preventative steps to reduce or mitigate the impact of these risks on the project. • Identify and share process improvement ideas with leadership and implement approved process improvements • Proactively communicate questions and concerns with leadership • Updates to Operations Project Tracker and to Operations Team Huddle OneNote

• Manage web projects from kickoff to deployment and post-launch support • Lead project planning, timelines, milestones, budgets, and resource allocation • Coordinate between designers, developers, content writers, other specialist in the field and clients • Organize and lead client meetings, presentations, follow-ups, and status updates • Maintain detailed project documentation and task tracking using Monday.com and other internal management tools • Ensure deadlines, budgets, and deliverables are respected • Review project requirements and translate them into actionable tasks for production teams • Manage website QA processes, testing, revisions, and launch preparation • Coordinate website deployments and post-launch monitoring • Identify risks, bottlenecks, and scope changes proactively • Ensure smooth communication between all stakeholders throughout the project lifecycle • Maintain high standards of organization, accountability, and follow-through

• Gerenciar o projeto desde a aprovação até a implementação, através do acompanhamento do escopo do produto e projeto, cronograma, custo/ investimentos, mudança, riscos e lições aprendidas; • Manter as documentações dos projetos atualizadas, por meio da atualização dos cronogramas dos projetos, site e documentação dos projetos aprovados, utilizando ferramentas de gestão do projeto; • Garantir junto às áreas envolvidas que as entregas sejam realizadas para atingir o objetivo do projeto - custo e cronograma mediante a realização de reuniões de célula, cadeia de ajuda, escalonamentos e apresentações, usando o Modelo de Gestão de Projetos; • Desbloquear impedimentos do projeto, trabalhando junto às áreas e tomadores de decisão sempre que houver impedimento técnico para avanço das ações ou que inviabilize o projeto, buscando uma solução eficaz para o encaminhamento do projeto; • Reportar e comunicar o avanço dos projetos através da visibilidade constante dos projetos para os stakeholders e meta corporativa; • Atuar para evolução constante dos processos através do fornecimento de informações, conhecimento e exemplos em revisões de fluxos e processos das áreas de interface e documentação padrão de projetos, colaborando para uma melhoria contínua dos nossos processos e projetos; • Promover um plano de comunicação efetivo entre os membros da célula, visando contribuir ao compartilhamento de informações técnicas e objetivos estratégicos da empresa, contribuindo para o crescimento e inovação aos projetos; • Implementar um plano de comunicação eficaz entre os membros da célula, com o objetivo de facilitar o compartilhamento de informações técnicas e alinhamento dos objetivos estratégicos da empresa; • Analisar situações complexas, identificar desafios e propor soluções eficazes ao gerenciamento de projetos; • Competência para criar e sustentar relacionamentos construtivos com diferentes partes interessadas.

• Oversee the planning, execution, and delivery of software project supporting HIG VistA SSN-Reduction. • Oversee the analysis of five VistA packages to assess scope of SSN usage, identify all internal and external integrations, and define incremental deployment plan. • Facilitate agile ceremonies including daily standups, sprint planning, backlog grooming, sprint reviews, and retrospectives. • Remove impediments and foster a collaborative, high-performing team environment. • Manage project timelines, milestones, deliverables, and resource allocation. • Coordinate communication between stakeholders, architects, product owners, and development teams. • Track and report project progress, risks, and issues to leadership and clients. • Ensure adherence to agile best practices and continuous improvement processes. • Support requirements gathering, prioritization, and backlog management. • Maintain project documentation, including status reports, meeting notes, and action items. • Ensure compliance with VA enterprise standards, federal regulations, and security requirements. • Guide the team in adopting DevOps practices, CI/CD pipelines (applicable to VistA releases), and quality assurance processes. • Lead the delivery of onboarding packages, technical documentation, and training materials for developers and stakeholders. • Participate in architecture reviews and ensure alignment with solution designs and technical roadmaps.