• Own day-to-day management of key retail accounts across food, drug, mass and club channels (e.g., Walmart, Target) • Build and maintain strong relationships with retail buyers and partners • Lead line reviews, sell-in presentations, and ongoing business updates with customers • Analyze syndicated data (Circana/IRI) and internal performance to identify opportunities and risks • Develop compelling, data-driven stories to support distribution, shelf placement, and promotional strategy • Create and manage account forecasts in partnership with demand planning and supply chain • Monitor and manage account performance against sales targets and KPIs • Collaborate cross-functionally with supply chain, operations, marketing, and finance to ensure alignment and execution • Support and manage broker relationships as needed • Track competitive activity, category trends, and customer insights to inform strategy • Operate with a strong P&L mindset, understanding the financial impact of decisions

• Identify and win partners: You approach new partners, platforms and multipliers and develop cooperation models with a clear win–win logic. • Build partnerships: You establish long-term relationships, manage onboardings and develop joint growth initiatives. • New growth channels: You open up scalable growth levers and develop new sales and distribution channels. • Market & competition: You analyze market potential, target groups and competitors and translate insights into concrete deals. • Professionalize processes: You expand our business development processes – pragmatically and with a focus on scalability. • KPI management: You define and track the metrics that measure partnership performance, growth and conversion. • Cross-functional collaboration: Close coordination with Marketing, Operations and Executive Management – short communication paths, fast decisions.

• Implement strategies to expand SKS market share with accounts within an assigned territory. • Create initial business plans for overall revenue and unit targets, as well as individual product category targets. • Participate in the design and execution of the go to market strategy with regular and periodic tracking and reporting. • Manage forecast accuracy and align with our Product Management team. • Manage channel and SKS inventory levels for optimization. • Liaise with internal groups to optimize marketing dollars and activities for maximum brand exposure and growth. • Manage administrative tasks with support from our Inside Sales team.

Role Description As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics. What You'll Do - Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets - Acquire and maintain best-in-class product knowledge and industry trends - Proactively analyze customer product usage and identify growth opportunities - Effectively communicate customer feedback to the Braze product team - Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing - Coordinate resources to drive feature adoption - Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage Qualifications - Drive, intellectual curiosity, and a relentless commitment to excellence - Background in SaaS sales for Mobile and/or Marketing Technology - Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment - Outstanding verbal, written, and stand-up presentation skills - Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline - Excellent organizational skills and time management abilities - The capacity to handle multiple competing priorities - Proven ability to quickly get up to speed on new cloud apps and tools - An accomplished networker in your daily life through social media and other mediums - Up-to-date on digital trends, especially in the mobile, web, and email space - Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) Requirements - At least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year - Ideally, product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions - Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process Benefits - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work®