Role Description As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics. What You'll Do - Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets - Acquire and maintain best-in-class product knowledge and industry trends - Proactively analyze customer product usage and identify growth opportunities - Effectively communicate customer feedback to the Braze product team - Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing - Coordinate resources to drive feature adoption - Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage Qualifications - Drive, intellectual curiosity, and a relentless commitment to excellence - Background in SaaS sales for Mobile and/or Marketing Technology - Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment - Outstanding verbal, written, and stand-up presentation skills - Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline - Excellent organizational skills and time management abilities - The capacity to handle multiple competing priorities - Proven ability to quickly get up to speed on new cloud apps and tools - An accomplished networker in your daily life through social media and other mediums - Up-to-date on digital trends, especially in the mobile, web, and email space - Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) Requirements - At least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year - Ideally, product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions - Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process Benefits - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work®

• Manage a portfolio of 20-40 accounts across the customer lifecycle (Onboarding, Fulfillment, Renewal, Upsell). Anticipate this portfolio will include multiple key accounts, accounts with growth opportunities, and accounts with complex Deal Strategies. • Maximize customer value by guiding institutions towards full platform adoption and achieving their desired learning outcomes. • Translate data-driven insights into actionable strategies and compelling presentations, effectively aligning stakeholders with account priorities and needs. • Build and maintain strong, collaborative relationships with key stakeholders at various levels within each institution (e.g.,Superintendents, Provosts, Deans, administrators, instructional designers,etc) • Monitor customer adoption rates and collaborate with Project Leads and Key Decision Makers (KDMs) to develop strategic plans for increased platform utilization. • Plan and coordinate engaging professional development workshops and seminars to educate faculty and teachers on integrating Packback into their curriculum and leveraging instructional AI. • Communicate event goals and requirements to Curriculum Success Managers (CSMs) who will execute the training sessions. • Proactively monitor contract health scores and identify accounts at risk of churn. • Implement targeted interventions to address specific customer challenges and enhance overall satisfaction. • Serve as a subject matter expert on all Packback platform features and updates. • Maintain a deep understanding of Packback's AI-driven features and user experience enhancements. • Identify and build repeatable solutions for known problems, especially as this pertains to new systems being built. • Travel domestically up to 40% to meet with key decision-makers

• Lead Persado’s strategic alliances and drive partner-sourced pipeline and ARR. • Build and scale partner-led distribution motions where alliance partners actively identify, position, and introduce Persado into customer opportunities. • Expand Persado within broader partner-led customer engagement and transformation initiatives. • Drive complex enterprise opportunities from initial partner-led pilot engagements through scaled, multi-year enterprise expansion. • Lead joint account planning, executive alignment, QBRs, pipeline reviews, and alliance governance. • Navigate enterprise procurement, legal, compliance, security, and stakeholder management processes. • Build enablement frameworks, success metrics, and operational processes that improve alliance execution. • Partner cross-functionally with Sales, Product, Marketing, Solutions Consulting, and Customer Success to accelerate revenue growth.

• Sell Sagemax product line while achieving sales and budgeted expense goals • Travel by air, personal vehicle, train, bus, or taxi throughout designated region • Be the first line in all efforts related to achieving Sagemax goals and objectives • Develop education and communication material with Marketing Department • Provide training on Sagemax products to laboratories and dealers • Attend trade shows, collaborative events, and trainings • Utilize Customer Relationship Management (CRM) to document activity • Meet Customer Value Management (CVM) KPI's and participate in co-travels with sales leadership • Maintain thorough knowledge and understanding of the Sagemax product line • Work collaboratively with Ivoclar Technical Sales Team