Account Manager – Property Management Services

Location

Mexico

Posted

44 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Account Manager – Property Management Services

Atomic - Remote Jobs

• Run service demos tailored to property managers' workflows • Walk prospects through real inspection reports during demos and discovery • Qualify inbound prospects and route strategic deals to the CEO • Lead kickoff calls for new customers and guide them through their first inspection cycle • Run recurring check-ins with existing clients to review report quality, surface feedback, and discuss expansion • Travel to US property management conferences (NARPM and others) two to four times a year • Coordinate with the operations team on scheduling, technician feedback, and report quality • Write clear follow-up notes after every customer call • Turn recurring customer questions into guides and simple documentation

Job Requirements

  • 3+ years in a customer-facing B2B role (customer success, onboarding, implementation, account management, support, or sales)
  • Experience working with US-based business customers
  • Comfort explaining and supporting workflow-heavy services or operations
  • Excellent spoken and written English with a US-neutral register
  • Confidence leading live video calls and product demos
  • A tech-savvy, process-oriented mindset
  • Strong note-taking, organization, and follow-through
  • A warm, conversational presence
  • Coachability and curiosity about the industries they serve
  • Direct experience working with US property management companies (in-house, vendor-side, or BPO) (bonus)
  • Background in adjacent industries: real estate services, field services, vacation rental management, insurance, or home services (bonus)
  • Familiarity with property management software (AppFolio, Buildium, Propertyware, Rent Manager, or similar) (bonus)
  • NARPM exposure (member, attendee, or professional connection) (bonus)
  • Experience creating onboarding documentation, FAQs, or short training videos (bonus)
  • Some prior sales experience (discovery, demo, pricing conversations) (bonus)

Benefits

  • Fully remote contractor role
  • Open to candidates across Mexico and Latin America
  • Work aligned with US Central Time business hours
  • PTO included
  • Competitive USD compensation (based on experience)
  • Direct collaboration with the CEO and operations team
  • Travel to US industry conferences a few times a year (all expenses covered)

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