• Design, configure, and develop custom applications and workflows within the ServiceNow platform. • Customize ServiceNow forms, fields, business rules, workflows, UI policies, and UI actions. • Implement and maintain integrations between ServiceNow and third-party systems using REST, SOAP, or other APIs. • Perform platform upgrades, patches, and module deployments. • Monitor the health, usage, and overall compliance of the ServiceNow platform. • Work closely with business analysts, project managers, and collaborators to gather and analyze requirements. • Participate in Agile/Scrum processes to deliver incremental improvements. • Create and maintain technical documentation, including system design, configuration, and user guides.

• As a ServiceNow Developer supporting CSM/FSM you will be primarily developing customer applications for Work Order management, scheduling and dispatch. • Collaborate with stakeholders to identify key functionality within custom ServiceNow instance • Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding • Interact with technical SMEs to get necessary environment information to support your service map and event work.

Role Description We are seeking an experienced ServiceNow Architect specializing in the HRSD (Human Resource Service Delivery) module. The ideal candidate will be responsible for designing, architecting, and implementing scalable HR solutions on the ServiceNow platform, aligning with business objectives and HR transformation initiatives. Qualifications - 10+ years of IT experience with strong ServiceNow expertise - 3+ years of hands-on experience in ServiceNow HRSD module - Strong knowledge of: - HR Case Management - Employee Service Center (ESC) - Lifecycle Events - Knowledge Management - Experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes) - Expertise in Integration technologies (REST, SOAP, MID Server) - Strong understanding of ServiceNow data model and CMDB - Experience in platform architecture and solution design - Familiarity with Agile/Scrum methodologies Company Description

Role Description LightFeather is seeking a Technical ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog. This is a Full Time, Remote Position. - Location: Fully Remote (EST hours) - Job Type: Full-time - Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance Responsibilities - Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. - Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks. - Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality. - Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. - Review all user stories and requirements for accuracy, completeness, and ambiguity. - Provide guidance and mentorship to junior developers and junior analysts. - Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team. - Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery. - Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt. - Collaborate with System Architects to ensure functional designs are technically feasible. - Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls. - Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel. - Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks. Qualifications - U.S. Citizenship - Ability to obtain and maintain a Secret Level security clearance. - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. - 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform. - Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies). - Experience working in an Agile/Scrum environment. - Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications). - Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management. - Proficiency in Visio, LucidChart, or similar tools for process mapping. - ServiceNow Certified System Administrator (CSA) - REQUIRED Preferred - ITIL v4 Foundation (or higher). - Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM). Benefits - At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. - You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. Company Description LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.