Role Description LightFeather is seeking a Technical ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog. This is a Full Time, Remote Position. - Location: Fully Remote (EST hours) - Job Type: Full-time - Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance Responsibilities - Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. - Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks. - Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality. - Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. - Review all user stories and requirements for accuracy, completeness, and ambiguity. - Provide guidance and mentorship to junior developers and junior analysts. - Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team. - Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery. - Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt. - Collaborate with System Architects to ensure functional designs are technically feasible. - Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls. - Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel. - Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks. Qualifications - U.S. Citizenship - Ability to obtain and maintain a Secret Level security clearance. - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. - 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform. - Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies). - Experience working in an Agile/Scrum environment. - Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications). - Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management. - Proficiency in Visio, LucidChart, or similar tools for process mapping. - ServiceNow Certified System Administrator (CSA) - REQUIRED Preferred - ITIL v4 Foundation (or higher). - Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM). Benefits - At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. - You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. Company Description LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

• Join Kyndryl as a Director, Alliances Deal Maker - ServiceNow, Oracle and EPIC • Bring deep expertise across the ServiceNow platform and Oracle’s enterprise technology portfolio to support and shape complex, high-value deals • Shape the Alliance dimension of high-stakes opportunities, contributing to negotiations with top-level executives, including CxOs, and driving deals to close • Demonstrate expertise in contributing to pricing and commercial strategies • Create Kyndryl’s unique and compelling propositions tailored to meet market demands and customer requirements • Collaborate closely with internal stakeholders to gather the necessary documents and technical solutions for bid submissions • Define winning propositions and support the end-to-end response for complex deals • Lead the integration of Alliance content to drive the right technology outcome • Compile, refine, and own the final proposal documents • Establish robust reporting and governance process to monitor the success of deals

• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacity • Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution • Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development • Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization • Be an expert in ServiceNow platform capabilities, and be able to guide project team in scripting, workflows, and integrations best practices • Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution • Juggle multiple and complex projects/initiatives • Promote continuous improvement practices for delivery/engagement materials • Support specific sales activities when required • Provide training and mentoring to other members of the Crossfuze Delivery team upon request • Maintain 75% billable utilization target

• Als Sales Manager ServiceNow gestalten Sie das Wachstum aktiv mit. • Sie entwickeln neue Kundenbeziehungen im B2B-Enterprise-Segment und bauen nachhaltige Partnerschaften auf. • Beraten Entscheidungsträger strategisch zu passenden ServiceNow-Modulen, Lizenzmodellen und Business-Potenzialen. • Sie sind von der ersten Kontaktaufnahme bis zum Abschluss der zentrale Ansprechpartner für Ihre Kunden. • Führen Produktpräsentationen und Solution-Demos bei Neukunden und Bestandskunden durch. • Arbeiten eng mit den technischen PreSales- und Projektmanagement-Kollegen zusammen, um individuelle Lösungen zu entwickeln. • Identifizieren neue Geschäftsmöglichkeiten – ob bei Branchenevents, Konferenzen oder im direkten Gespräch. • Pflegen bestehende Kundenbeziehungen auf Augenhöhe bis auf C-Level-Ebene.