• Leads Strategic Projects & Planning team to support MAW key Strategic Project Initiatives and Enterprise Strategic Planning. May require individual project support, as well as leading program of efforts. • Support the Make-A-Wish® enterprise strategic planning process including discovering and synthesizing information from multiple sources to generate insights and recommendations on business strategies and opportunities. • Provides leadership to business partners and facilitation of councils and development of strategic planning vision, process and tools across the National Office and Chapters, disciplines and practice that help generate and sustain successful outcomes. • Support development of robust strategic plan for MAW America and partner with MAW Chapters to deploy. • Tracks key strategic focus and initiative key performance indicators (KPIs) on a quarterly basis. Demonstrated ability to create clear, compelling, and visually engaging PowerPoint presentations tailored to diverse audiences, including executive leadership, cross-functional teams, and external stakeholders. • Preparing for Quarterly internal reviews and helps facilitate updates with senior leadership and business partners. Working with internal communication for Board, Chapter and National leadership. • Leads and manages a portfolio of strategic projects and initiatives that align with organizational leadership goals. Manages program execution to ensure adherence to budget, schedule, and scope. Leads team and helps develop and updates project plans including information such as project objectives, technologies, systems, specifications, schedules, funding, and staffing. • Leads, develops and supports member(s) of the Strategy team by setting clear expectations, establishing priorities, and managing performance and professional growth and development. • Guides innovation and change against evolving goals/business objectives and the enterprise strategic plan. • Builds and drives the business case for innovation and organizational transformation.

• Drive Team Productivity and Quality: Ensure efficient and effective daily conversion of interviews, hires, and placements. Monitor and enhance team performance to meet quality standards. • Student and Alumni Support Management: Manage communication, forecasting, and support for UMA’s current students, graduating students, and alumni. Provide personalized guidance to help them navigate their career paths. • Graduate Career Development: Guide graduates through the entire interview and hiring process with multiple Allied Healthcare employers: Prepare graduates for interviews; Facilitate interview attendance; Assist with job offers and onboarding; Support graduates in their new roles. • Customer Service and Relationship Building: Handle manager-level customer service, re-engagement, and de-escalation calls, as necessary. Cultivate positive relationships with stakeholders, including students, alumni, and employers. • Team Member Call Monitoring: Conduct regular coaching sessions, monitor calls, and provide one-on-one development for all assigned team members. • Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture. • Perform other duties as assigned.

• Your goal is to further expand our successful fleet leasing business. • From your home office, you will ensure intensive support for the dealers in your region and drive the full-service leasing business with commercial customers. • You act as the interface between the dealerships and our central specialist departments. • You support the manufacturer's brand dealers in business operations and in acquiring new commercial customers, and advise them on daily processes. • At the same time, you optimize service processes and service quality. • You also continuously train and support your dealers in the use of our online calculation/quotation tool.

• Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution. • Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support. • Travel as needed to support field installations, service interventions, and customer visits. • Collaborate with commercial and service teams to improve equipment reliability, reduce warranty costs, and support sales growth. • Analyze warranty data and report actionable insights monthly, quarterly, and annually. • Provide technical support and training to authorized and non-authorized service companies. • Monitor warranty claims, review, and approve warranty claims in the warranty administration system. • Provide technical support in the area of knowledge to Customer Service, Finance, Parts, and Sales teams. • Perform data analysis of warranty service and parts sales data and provide reports at specified intervals and upon request. • Create technical documentation (equipment manuals, troubleshooting checklists, training presentations) as required. • Creation of training curriculum to demonstrate and allow service companies to correctly maintain MFT products. • Visit customer locations to investigate service issues or assist with installations when required. • Support sales team and occasionally attend trade shows to assist with setup and staffing of booth. • Work with commercial, product management, and quality teams with continuous improvement and other responsibilities as assigned. • Develop and maintain a suite of technical resources including equipment manuals and troubleshooting guides, training materials and support checklists, spare parts lists and accessories price guides, and technical bulletins and documentation updates.