• Drive Team Productivity and Quality: Ensure efficient and effective daily conversion of interviews, hires, and placements. Monitor and enhance team performance to meet quality standards. • Student and Alumni Support Management: Manage communication, forecasting, and support for UMA’s current students, graduating students, and alumni. Provide personalized guidance to help them navigate their career paths. • Graduate Career Development: Guide graduates through the entire interview and hiring process with multiple Allied Healthcare employers: Prepare graduates for interviews; Facilitate interview attendance; Assist with job offers and onboarding; Support graduates in their new roles. • Customer Service and Relationship Building: Handle manager-level customer service, re-engagement, and de-escalation calls, as necessary. Cultivate positive relationships with stakeholders, including students, alumni, and employers. • Team Member Call Monitoring: Conduct regular coaching sessions, monitor calls, and provide one-on-one development for all assigned team members. • Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture. • Perform other duties as assigned.

• Your goal is to further expand our successful fleet leasing business. • From your home office, you will ensure intensive support for the dealers in your region and drive the full-service leasing business with commercial customers. • You act as the interface between the dealerships and our central specialist departments. • You support the manufacturer's brand dealers in business operations and in acquiring new commercial customers, and advise them on daily processes. • At the same time, you optimize service processes and service quality. • You also continuously train and support your dealers in the use of our online calculation/quotation tool.

• Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution. • Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support. • Travel as needed to support field installations, service interventions, and customer visits. • Collaborate with commercial and service teams to improve equipment reliability, reduce warranty costs, and support sales growth. • Analyze warranty data and report actionable insights monthly, quarterly, and annually. • Provide technical support and training to authorized and non-authorized service companies. • Monitor warranty claims, review, and approve warranty claims in the warranty administration system. • Provide technical support in the area of knowledge to Customer Service, Finance, Parts, and Sales teams. • Perform data analysis of warranty service and parts sales data and provide reports at specified intervals and upon request. • Create technical documentation (equipment manuals, troubleshooting checklists, training presentations) as required. • Creation of training curriculum to demonstrate and allow service companies to correctly maintain MFT products. • Visit customer locations to investigate service issues or assist with installations when required. • Support sales team and occasionally attend trade shows to assist with setup and staffing of booth. • Work with commercial, product management, and quality teams with continuous improvement and other responsibilities as assigned. • Develop and maintain a suite of technical resources including equipment manuals and troubleshooting guides, training materials and support checklists, spare parts lists and accessories price guides, and technical bulletins and documentation updates.

• Support the mental and physical health care of assigned patients, ensuring comprehensive coordination with their medical providers and other mental health professionals. • Screen and assess patients for mental health and substance use disorders, facilitating engagement and follow-up care. • Provide education to patients and caregivers about mental health and substance use disorders, including available treatment options. • Monitor clinical symptoms and treatment outcomes, documenting progress and adapting care plans as needed. • Deliver evidence-based behavioral interventions, including techniques such as motivational interviewing, behavioral activation, and problem-solving treatments. • Collaborate with psychiatric consultants to develop and adjust treatment plans for patients who are not improving as expected. • Facilitate referrals to external services, such as social services, vocational rehabilitation, and specialty care, as clinically indicated. • Maintain accurate records in Synapticure’s EHR system, ensuring clear communication with all care team members. • Develop and implement relapse prevention plans with patients achieving treatment goals. • Build relationships with patients, caregivers, and partners to foster trust and ensure continuity of care.