• Support the mental and physical health care of assigned patients, ensuring comprehensive coordination with their medical providers and other mental health professionals. • Screen and assess patients for mental health and substance use disorders, facilitating engagement and follow-up care. • Provide education to patients and caregivers about mental health and substance use disorders, including available treatment options. • Monitor clinical symptoms and treatment outcomes, documenting progress and adapting care plans as needed. • Deliver evidence-based behavioral interventions, including techniques such as motivational interviewing, behavioral activation, and problem-solving treatments. • Collaborate with psychiatric consultants to develop and adjust treatment plans for patients who are not improving as expected. • Facilitate referrals to external services, such as social services, vocational rehabilitation, and specialty care, as clinically indicated. • Maintain accurate records in Synapticure’s EHR system, ensuring clear communication with all care team members. • Develop and implement relapse prevention plans with patients achieving treatment goals. • Build relationships with patients, caregivers, and partners to foster trust and ensure continuity of care.

• Coordinate a team of about a dozen sales representatives working 100% remotely • Set and monitor individual and team sales targets • Provide daily coaching to your team • Analyze performance KPIs • Identify levers to improve sales performance • Ensure smooth communication with cross-functional teams

• Operating as the lead point of contact for any and all matters specific to your accounts • Work with designated Customers and Recruiting team to identify open needs, qualifying those needs, presenting top candidates, and providing candidate interview feedback • Drive placements, oversee contract negotiations and agreements to maximize profit • Assist recruiting team with weekly submits • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders • Develop new business with existing clients and/or identify areas of improvement to meet quotas • Forecast and track key account metrics (quarterly results and annual forecasts) • Prepare reports on account status for internal stakeholders • Assist with challenging client requests or issue escalations as needed

• To lead, drive and develop multiple technical areas of CDW’s Configuration services team. • To be the forward looking technical leader, identifying opportunities for new and improved services and service delivery techniques. • To provide a Technical voice for CDW UK&I Configuration services into the wider business, including collaboration with our US Configuration teams. • Responsible for process and productivity within the relevant teams. Ensuring SLAs are met, KPIs are used effectively to drive data led decision making and performance is effectively managed. • To support an excellent onboarding experience for all Sellers and customers. • Responsible for engagement throughout the team, being proactive with delivering CDW’s Leadership Model and encouraging the CDW Way code of conduct through all practices.