• Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution. • Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support. • Travel as needed to support field installations, service interventions, and customer visits. • Collaborate with commercial and service teams to improve equipment reliability, reduce warranty costs, and support sales growth. • Analyze warranty data and report actionable insights monthly, quarterly, and annually. • Provide technical support and training to authorized and non-authorized service companies. • Monitor warranty claims, review, and approve warranty claims in the warranty administration system. • Provide technical support in the area of knowledge to Customer Service, Finance, Parts, and Sales teams. • Perform data analysis of warranty service and parts sales data and provide reports at specified intervals and upon request. • Create technical documentation (equipment manuals, troubleshooting checklists, training presentations) as required. • Creation of training curriculum to demonstrate and allow service companies to correctly maintain MFT products. • Visit customer locations to investigate service issues or assist with installations when required. • Support sales team and occasionally attend trade shows to assist with setup and staffing of booth. • Work with commercial, product management, and quality teams with continuous improvement and other responsibilities as assigned. • Develop and maintain a suite of technical resources including equipment manuals and troubleshooting guides, training materials and support checklists, spare parts lists and accessories price guides, and technical bulletins and documentation updates.

• Support the mental and physical health care of assigned patients, ensuring comprehensive coordination with their medical providers and other mental health professionals. • Screen and assess patients for mental health and substance use disorders, facilitating engagement and follow-up care. • Provide education to patients and caregivers about mental health and substance use disorders, including available treatment options. • Monitor clinical symptoms and treatment outcomes, documenting progress and adapting care plans as needed. • Deliver evidence-based behavioral interventions, including techniques such as motivational interviewing, behavioral activation, and problem-solving treatments. • Collaborate with psychiatric consultants to develop and adjust treatment plans for patients who are not improving as expected. • Facilitate referrals to external services, such as social services, vocational rehabilitation, and specialty care, as clinically indicated. • Maintain accurate records in Synapticure’s EHR system, ensuring clear communication with all care team members. • Develop and implement relapse prevention plans with patients achieving treatment goals. • Build relationships with patients, caregivers, and partners to foster trust and ensure continuity of care.

• Coordinate a team of about a dozen sales representatives working 100% remotely • Set and monitor individual and team sales targets • Provide daily coaching to your team • Analyze performance KPIs • Identify levers to improve sales performance • Ensure smooth communication with cross-functional teams

• Operating as the lead point of contact for any and all matters specific to your accounts • Work with designated Customers and Recruiting team to identify open needs, qualifying those needs, presenting top candidates, and providing candidate interview feedback • Drive placements, oversee contract negotiations and agreements to maximize profit • Assist recruiting team with weekly submits • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders • Develop new business with existing clients and/or identify areas of improvement to meet quotas • Forecast and track key account metrics (quarterly results and annual forecasts) • Prepare reports on account status for internal stakeholders • Assist with challenging client requests or issue escalations as needed