Make-A-Wish America

• Project Coordination, this role will be assisting project managers with the coordination of resources, equipment, meetings, and information with the goal of completing projects on time and within budget. This role may be assigned to independently manage lower-level projects and provide program support aligned to long-term strategic priorities and plans, analysis and recommendations, external benchmarking, and internal business performance improvement and evaluation. The coordinator will work closely with other project managers to keep projects organized and running smoothly. • IT Budget, this involves analysis & oversight of the IT department’s forecasting, actual, accruals, amortization, expense planning, and contract management. This role will support oversight of IT budget initiatives/goals, reconciliation, accuracy, and maintenance across all areas of IT.

• Provide executive leadership and oversight of day-to-day operations to ensure alignment with the organization’s mission, vision, and strategic goals. • Lead and integrate core operational functions, including finance, human resources, information technology, legal, compliance, and administration. • Develop and implement operational strategies, policies, and systems that promote efficiency, scalability, and organizational effectiveness. • Partner with the CEO and executive leadership team to drive strategic planning and execution across the organization. • Drive AI enablement across the organization, co-leading with the CIO to move Make-A-Wish from nonprofit benchmarks to for-profit standards of technology-driven transformation. • Oversee financial performance, including budgeting, forecasting, and resource allocation, ensuring fiscal responsibility and sustainability. • Establish performance metrics and monitor outcomes to ensure achievement of organizational goals related to mission impact, financial health, compliance, and stakeholder satisfaction. • Lead, coach, and hold accountable senior leadership team members, fostering a culture of collaboration, transparency, and high performance. • Ensure compliance with all applicable laws, regulations, and organizational policies, maintaining strong internal controls and risk management practices. • Drive continuous improvement initiatives using data, analytics, and operational insights to enhance effectiveness and efficiency. • Collaborate with internal and external stakeholders, including the Board of Directors, partners, and vendors, to advance organizational objectives. • Serve as a visible and inspiring external presence, capable of presenting alongside CEOs and public figures, appearing in media, and earning the trust of chapters, donors, and the broader Make-A-Wish community. • Support fundraising and development efforts by aligning operational capabilities with revenue strategies and donor expectations. • Lead change management efforts and organizational transformation initiatives as needed. • Champion Make-A-Wish's culture internally and externally, modeling the belief that how you do what you do is just as important as what you do, and building an environment where high performance and mission impact are inseparable.

• Supports chapters in accounting functions to ensure accurate and timely processing. • Reviews and approves donation batches that have integrated to NetSuite (financial system) from Salesforce (donor processing system). • Prepares bank reconciliations and balance sheet reconciliations. • Review trial balance for accuracy and completeness. • Records and posts journal entries for monthly financial activity. • Prepares and analyzes financial reporting package including monthly variance report. • Reviews, researches, and analyzes data. Responds to inquiries from chapter staff. • Assists with gathering of information and documents for annual audit process. Helps prepare chapter’s audit workbooks and is point of contact for assigned chapters. • Assists with creating custom reports and queries in NetSuite, Salesforce, and/or Excel, as requested. • Builds and maintains relationships with chapters. • Leads month end close process, runs meetings, and serves as main point of contact for portfolio of chapters. • Identifies ways to improve processes to be more efficient and effective. • Provides support and direction for Accountants and Support Team Staff. • Performs other job-related duties, as assigned.

• Serves as the relationship manager responsible for managing all financial reporting aspects for a portfolio of chapters that have elected to use Shared Financial Services (SFS) including preparing monthly financial statements, reconciling and analyzing various accounts, and preparing or reviewing financial documentation. • Leads and manages member(s) of the accounting team which includes setting expectations, providing feedback, managing workload, ensuring consistent response times and delivery of results. • Manages and oversees chapter’s financial needs including bank/investment reconciliations, balance sheet reconciliations, and the creation/approval of journal entries. • Reviews internal and external financial statements, ensuring monthly close is accurate and timely, as well as confirming all variances have been documented and explained. • Monitors chapter performance against budget and national benchmarking metrics informing chapter leadership of significant variances. • Monitors chapter’s accounting activity to ensure appropriate recording of revenue and payments agrees to both GAAP and MAW policies. • Works with the Salesforce system to ensure appropriate coding and reporting of chapter revenue streams. • Serves as primary liaison, building and maintaining relationships, with assigned portfolio of chapters. Provides reports, queries, and analysis to chapters for account activity, revenue, expenses, etc. • Assists chapter in preparation of annual budget. • Acts as key staff person in annual internal and external audit process communicating with National Office, Chapters, and external auditors. • Facilitates review and evaluation of time and use studies used in allocating the indirect costs of the chapters. • Performs other job-related duties, as assigned.

• Manage design, installation, configuration, setup, testing, troubleshooting, documentation, and decommissioning of servers/networks and associated equipment and hardware (including data center compute/storage) in a VMware environment at an advanced level • Familiarity with the following route/switch/server/virtualization protocols: BGP, SD-WAN, L2TP, IPSec, RSTP, HSRP, VRRP, SQL/OS Clustering, AD Sites & Services, DFS/DFS-R, DRS, vMotion, HA, Storage Clustering • Design and perform system backups, methodologies and restoration of systems as required in accordance with company policies and procedures • Oversee the performance of the network and servers, ensuring a smooth-running technology infrastructure • Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems at an expert level • Lead and support network and system related projects according to agree upon budget and schedules. • Assists in the design, implementation, management and maintenance of disaster recovery systems, including failover testing • Partners in a 24/7 network and system support team ensuring optimum network functionality, planning and performing maintenance requiring server downtime after hours. • Builds, maintains and supports security policy, implementing security measures to protect data, software, and hardware. • Partners with users to resolve advanced escalated issues and problems they are experiencing related to system, network, database or storage performance. • PowerShell / WMI Scripting Knowledge • Performs other related job duties, as assigned.

• Assist in the development, implementation, and maintenance of GRC frameworks and managing third-party risk. • Contribute to the assessment and mitigation of organizational risks. • Maintain internal policies, standards and security baselines, oriented toward compliance and regulatory standards - as well as, enforcement of secure practices. • Manage risk acceptance and policy exception processes, ingesting risks and creating tracking, reporting and accountability mechanisms. • Participate in audits of security controls and processes. • Assist with the creation and maintenance of documentation related to GRC activities, TPRM, Business Continuity Planning (BCP), Business Impact Analysis (BIA) and Disaster Recovery. • Assist in the identification of control gaps. • Contribute to the development of remediation plans. • Conduct due diligence on potential third-party vendors to evaluate their security posture, financial stability, and compliance with relevant regulations. • Assist in monitoring compliance activities. • Collaborate with various departments to integrate TPRM into vendor management processes. • Perform vendor and product risk assessments, to align vendors and products with applicable standards, policies and security baselines. • Create and maintain vendor questionnaire and Data Protection Agreements (DPA). • Vendor Responsibility Agreement, covering performance standards, security obligations, adherence to the Change Management process, training, communications, and documentation. • Assist Legal with vendor reviews and responses. • Conduct audits of third-party security controls, processes and vendor performance compliance and address and risks that arise. • Aid in the development of risk training and awareness programs. • Maintain GRC monitoring applications. • Performs other related job duties, as assigned.

• Develop, lead, and institutionalize an enterprise wide leadership, learning, and organizational development strategy aligned to Make-A-Wish’s strategic plan and annual priorities. • Serve as a trusted advisor to senior and executive leaders on leadership capability, talent development, culture, and organizational effectiveness. • Build multi year roadmaps for leadership development, succession planning, workforce capability, and organizational design. • Design and implement tiered, Make-A-Wish–branded leadership development experiences for emerging leaders through executives. • Establish leadership competency models and behavioral expectations aligned to mission, values, and culture. • Create executive coaching, high potential, and succession ready development experiences in partnership with HR Business Partners and senior leaders. • Implement and sustain enterprise leadership assessments (e.g., EQ/360 tools) to inform development, coaching, and succession strategies. • Lead organization design and effectiveness initiatives, including structure, role clarity, spans and layers, and team effectiveness. • Partner on enterprise change management efforts tied to major initiatives, transformations, and strategic priorities. • Facilitate leadership offsites, team effectiveness sessions, and cross functional working forums as needed. • Design and institutionalize an enterprise Career Growth Model, including career pathways, critical experiences, and development opportunities. • Partner with executive leaders and HR Business Partners to lead biannual, cross functional national talent and succession planning processes. • Identify organizational capability gaps and design targeted strategies to strengthen leadership bench strength and internal mobility. • Oversee the design and delivery of blended learning solutions (facilitated, virtual, digital, cohort based) grounded in adult learning principles. • Curate and integrate internal and external learning resources, including certifications, executive programs, and leadership tools. • Facilitate enterprise learning programs and workshops across the National Office and Chapters, modeling inclusive and mission aligned facilitation practices. • Guide the effective use of learning and change technologies (e.g., LMS, LXP, talent platforms) to support scalable learning and development. • Continuously evaluate learning programs, tools, and vendors for quality, relevance, scalability, and impact. • Manage external partners and vendors to support enterprise learning and development goals. • Reinforce Make-A-Wish values through leadership behaviors, development programs, and learning experiences. • Embed inclusion, belonging, and leadership accountability into leadership and talent development initiatives. • Support broader engagement and culture building efforts in partnership with People & Culture leadership. • Define success metrics such as leadership bench strength, internal promotion rates, succession readiness, engagement scores, and program effectiveness. • Use data and insights to continuously improve programs and demonstrate ROI. • Build executive level dashboards and reporting to communicate talent development outcomes and organizational impact.

• Lead and execute public relations strategy, including proactive media outreach, reputation management, leadership engagement, and consistent on-message storytelling across traditional and emerging platforms. • Provide strategic public relations consultation to chapters to strengthen local media engagement while ensuring national alignment and consistency. • Identify and assess emerging issues and reputational risks, and partner with leadership to define and execute appropriate communications strategies and solutions. • Lead public relations strategy for national corporate partnerships and brand activations, including co-branded announcements, executive messaging, and coordinated media engagement with internal and external stakeholders. • Partner with the Senior Manager, Digital & Social to develop and execute integrated social, owned, and earned media strategies that amplify key campaigns and ensure cohesive audience experiences. • Assign, prioritize, and manage media opportunities, and develop, review, and approve talking points, speeches, presentations, and supporting materials. • Serve as a spokesperson and lead contact for significant media interactions, and build and maintain strong national and regional media relationships. • Ensure alignment and consistency across chapter and national communications strategies, practices, and all public-facing and internal materials, including adherence to voice and brand standards. • Lead measurement and analysis of earned media performance using monitoring tools and reporting frameworks to inform strategy, assess impact, and guide leadership decision-making. • Oversee day-to-day operations of the National Communications team, including planning, budgeting, staffing, and agency management. • Foster a high-performance culture through clear goal-setting, accountability, performance management, professional development, and compensation administration. • Monitor shifts in the media, cultural, and communications landscape and apply emerging approaches and best practices to continuously evolve strategies, storytelling, and engagement models.

• Manages a portfolio of and a team that supports $15M+ of in-kind programs for chapters, ensuring utilization of donated goods, services, and use of facilities by national corporations to reduce chapter cash expenses and/or staff labor. • Identifies and develops new corporate in-kind programs in collaboration with Corporate Alliances leadership and staff, ensuring clear expectations, goals, and processes are identified for each program, supporting and engaging in fundraising conversations. • Orchestrates and assesses needs for chapter trainings and resources to maximize in-kind utilization and develops and delivers these resources. • Analyzes and reports on chapter grants and in-kind programs, including developing impact reports for Make-A-Wish leadership, and working with Finance, Donor Care, I/T to ensure accurate tracking and reporting organization-wide. • Leads team of specialists in the management and facilitation of cash and in-kind programs, which includes supporting and advising chapter staff in their use of centralized resources, working with and stewarding in-kind sponsors. • Selects, manages, and evaluates 3rd party travel management company responsible for booking mileage award travel for wish trips. • Performs other job-related duties as assigned.

• Manage and support the team in their partnership with chapters, ensuring key goals, support and strategies are aligned with clearly defined deliverables. • Serve as a trusted mission program advisor to chapter CEOs and mission leaders to engage in strategy conversations and support leaders on high change periods. • Implement a defined shared service model to support chapter wish granting and provide strategic consultation to mission leaders and program staff. • Develop annual strategies to continue to leverage the power of the network and chapter talent through chapter-to-chapter collaboration and support. • Evaluate and allocate strategic resource investments with measured ROI. • Facilitate cross chapter workgroups and forums to share best practices, address common challenges, and disseminate scalable tools and resources. • Serve as a key liaison between chapters and Chapter & Mission Advancement teams, elevating chapter needs, innovations, concerns, and emerging trends to inform enterprise decision making. • In collaboration with VP and Sr. Director for Mission Advancement sources, develops, curates, and maintains templates, tools, and best practices for enterprise-wide use, ensuring clarity, consistency, and applicability across chapters. • Support chapters in implementing wish related components of local and enterprise strategic plans. • Support chapters in achieving KPIs related to wish journey and wish experience. Analyze mission data, dashboards, and operational trends to elevate insights, identify gaps, and recommend improvements. • Builds and maintains strong, trust-based relationships with chapter leaders to ensure alignment with enterprise strategy and mission priorities. • Partner in content creation for national conferences, Board and CEO trainings, meetings, and summits to strengthen the network and our mission. • Partner with CRLs, Mission, Volunteer Engagement and Chapter Operations Support teams to activate resources for distressed chapters. • Participate in the development and delivery of training for chapter mission staff, including onboarding, coaching, and professional development resources. • Support chapters in adhering to wish standards, compliance requirements, safety guidelines, and documentation expectations. • Promote a culture of excellence, learning, collaboration, and innovation across chapters and national partners. • Responsible for hiring, performance management, training, supervising, and all aspects of coaching staff reporting to this position.