• Manage a team of Measurement Strategy Managers and Leads, providing regular 1:1s, coaching, and performance feedback. • Translate company and CX goals into clear, achievable goals for your pod (e.g., renewal targets, experiment volume/quality). • Run pod rhythms (team meetings, account/renewal reviews) that keep work focused and ensure high renewal outcomes. • Create and support career growth paths for team members based on an individual’s personal interest and skill development progress. • Own aggregate health and performance for your pod’s book of business, while MSMs/MSLs remain primary account owners. • Ensure early risk detection and mitigation (e.g., declining engagement, unclear ROI, organizational change). • Review key roadmaps, experiment plans, and renewals to ensure tight alignment to customer goals and clear ROI narratives. • Elevate customer conversations from tactical execution to strategic business impact aligning experimentation to broader company goals (profitability, CAC, MER, etc.)

• Build strong working relationships and develop plans to grow sales at large and complex end user accounts • Elevate current relationships to higher executive levels • Lead front end negotiation, implementation and execution of customer agreements • Calls on and develops C-suite-level relationships with existing and new customers • Identify, influence, and lead mutual beneficial projects with key national accounts • Work with assigned accounts to follow through on agreed upon objectives • Determine competitive share opportunities and create plans to win share • Develop and execute plans to deliver the strategy for the key account • Map and identify opportunities to strengthen the relationships between 3M and the account • Implement best practices across multiple locations

• Support and oversee sales agents across the Central–Northern Germany region to ensure strong market coverage. • Coordinate sales activities, provide guidance, and accompany agents on customer visits when required. • Manage and develop distributors through joint visits, product training sessions, and business reviews. • Conduct direct sales activities in underserved or uncovered areas within the territory. • Acquire new customers while nurturing and consolidating existing business relationships. • Manage large and strategic accounts within the region. • Continuously monitor market trends in the artisan gelato and wider foodservice sectors. • Identify opportunities and risks and communicate actionable insights to management. • Prepare and submit regular sales reports, forecasts, and visit summaries to the Sales Director for Germany and Austria.

• Define the 12–18 month Customer Education roadmap aligned to Jellyfish product launches, AI capabilities, and key customer personas • Design persona- and use-case-based journeys that can be lightly tailored by account/segment • Own the full lifecycle for priority programs and assets (discovery → outline → build → launch → iterate) • Partner with Product and PMM on launches and roadmap to decide which features and workflows need formal education support • Define and track core education KPIs and use data and feedback to decide what to improve, retire, or double down on • Own the education tool stack (LMS, authoring/video tools, in‑app guidance) and lightweight processes for course creation and updates