• Define the 12–18 month Customer Education roadmap aligned to Jellyfish product launches, AI capabilities, and key customer personas • Design persona- and use-case-based journeys that can be lightly tailored by account/segment • Own the full lifecycle for priority programs and assets (discovery → outline → build → launch → iterate) • Partner with Product and PMM on launches and roadmap to decide which features and workflows need formal education support • Define and track core education KPIs and use data and feedback to decide what to improve, retire, or double down on • Own the education tool stack (LMS, authoring/video tools, in‑app guidance) and lightweight processes for course creation and updates

• Develop and deliver a virtual enablement program that guides partners through prospecting, pipeline generation, qualification and closing specific to Flare. • Run ongoing, live partner enablement sessions to keep partners current on product innovation, competitive positioning, and market shifts • Curate and manage the Partner Portal with training content, marketing assets, and certifications that drive real partner readiness • Design tiered certification programs that validate partner expertise across sales motions and vertical use cases • Create co-selling frameworks with joint value propositions, partner-specific playbooks, and aligned sales execution models • Collaborate closely with Product, Product Marketing, and Sales to translate internal capabilities into partner-consumable enablement • Collaborate with MSSP partners to build sales confidence through training, shadowing, and co-selling through an initial onboarding program and ongoing development • Build strong relationships with partner sales teams and ensure consistent alignment with Flare’s go-to-market strategy.

• Lead multi horizon forecasting, scenario modeling, capacity planning, scheduling, workflow optimization, KPI validation, and risk mitigation for a complex, high volume patient engagement program. • Support three operational lanes: Inbound & Outbound Calls, Case Management, and Long term caseload capacity planning. • Partner closely with internal stakeholders and client contacts to ensure operational readiness, alignment on forecasting assumptions, and data driven decision making that improves performance and patient outcomes. • Ensure the right number of specialists, with the right skills, at the right time for both real-time needs and long horizon caseload demands.

• Manage the end-to-end delivery of study-specific informed consent forms (ICFs), ensuring they are high quality, compliant, and delivered on time • Review, edit, and contribute directly to ICF content to ensure accurate alignment with study protocols and regulatory requirements • Work day-to-day with Study Delivery Teams and ICF Authors to develop ICFs that meet study timelines and operational needs • Perform quality checks on all study-level ICFs, resolving issues quickly to maintain speed and consistency • Partner with Patient Engagement teams to incorporate patient feedback and improve clarity, accessibility, and usability of ICFs • Coordinate ICF translations, version control, and country-specific updates to support global study execution • Maintain and actively manage study ICF tracking, reconciliation, and status reporting across studies • Identify and implement practical improvements to ICF processes, tools, and ways of working to improve delivery performance