Role Description The Principal Solutions Architect – AI & Deployment plays a key role in helping customers deploy, operate, and scale our platform across both on‑premises and cloud environments. This position blends deep technical expertise with strong customer engagement skills to ensure successful Proof‑of‑Concepts (PoCs), smooth production deployments, and long‑term platform adoption. You’ll work closely with Engineering, Product, and Professional Services teams to deliver predictable, repeatable, and high‑quality deployment experiences. Key Responsibilities - Lead deployments of self‑managed, Kubernetes‑based environments across on‑prem and cloud infrastructures. - Guide customers through environment readiness, hardware sizing, networking, and configuration requirements. - Install and configure operators, licenses, and supporting platform components. - Partner with Product, Engineering, and Professional Services to clarify requirements, success criteria, and deployment patterns. - Plan and execute PoCs, including scoping, milestones, communication cadence, and technical validation. - Conduct architecture reviews focused on scalability, reliability, security, and operational best practices. - Troubleshoot installation, orchestration, and runtime issues across Kubernetes, containers, and distributed systems. - Develop and maintain deployment guides, runbooks, reference architectures, and best‑practice documentation. - Support customer demos and technical walkthroughs using real or representative datasets. - Manage expectations around performance, reliability, and operational boundaries throughout the engagement lifecycle. - Maintain clear engagement plans, status updates, and decision logs to ensure alignment across teams. Qualifications - 15+ years of experience building, creating complex solutions. - Hands‑on experience deploying and operating software on Kubernetes (on‑prem and cloud). - Strong Linux fundamentals and experience with containerization technologies. - Experience sizing and configuring environments for data‑intensive or distributed systems. - Familiarity with distributed databases; graph or multi‑model database experience is a plus. - Strong communication skills with the ability to lead technical discussions and guide customers through complex decisions. - Proven ability to troubleshoot performance, capacity, and operational issues in production‑grade environments. - Experience running PoCs end‑to‑end, including planning, execution, and success measurement. - Comfortable using modern collaboration tools (ClickUp, Slack, etc.). Preferred Qualifications - Experience with AI/ML workflows, RAG/GraphRAG, vector search, or agent‑based architectures. - Background in Professional Services, customer‑facing engineering, or deployment engineering. - Knowledge of licensing models, key management, or enterprise security practices. - Experience with distributed systems, NoSQL databases, or multi‑model data platforms. Benefits - Flexible working arrangements: remote work or office locations in San Francisco and Cologne. - Diverse team from 5 different continents and more than 20 countries. - Commitment to a workplace free of discrimination and harassment. - Encouragement for individuals from all backgrounds to apply.

• Partner with PAMs to assess partner technical maturity, workflows, and service offerings. • Develop a clear technical point of view that aligns partner strengths and growth goals with Webflow’s platform capabilities. • Evaluate early technical fit and readiness to help prioritize partner engagement and investment. • Design and deliver structured, scalable enablement pathways across onboarding, certification, and partner maturity stages. • Build and present technical demos using reusable frameworks and assets tailored to partner context. • Guide partners through proofs of concept and solution exploration while ensuring partners retain ownership of implementation. • Contribute technical expertise to partner enablement programs through curriculum development, validation, and group-based sessions. • Validate partner-led enterprise opportunities for feasibility, scalability, and alignment with Webflow’s platform. • Recommend architectural approaches, solution patterns, and risk considerations. • Provide competitive technical positioning and concise validation summaries to support effective handoff to Sales and Customer Solutions Engineering. • Maintain a forward-looking view of partner technical growth across supported portfolios. • Participate in regular pipeline and strategy alignment with PAMs. • Develop reusable workshops, playbooks, and technical resources that support scalable partner growth. • Support partners in progressing toward advanced and enterprise-ready service offerings.

• Participate in pre and post-sales SandcastleCX engagements • including: - Customer requirements gathering and design and documentation. - Define and aid with the acquisition of dedicated technology stacks for use in a SandcastleCX engagements. - Coordination and planning of ongoing customer enablement sessions encompassing existing and new platform feature demonstrations and exploration. - Identification of cross-sell/up-sale opportunities. - Build and prove out critical and key use cases ◦ with customers. - Help to resolve customer objections and infuse confidence by de-risking the implementation or cloud migration project. - Maintain expertise in CX and related technologies, TTEC Digital IP, and TTEC Digital services offerings, including: - Contact center and IP telephony technologies from various partners. - Customer Relationship Management (CRM)solutions focusing on Microsoft Dynamics CRM. - Ai and Analytics capabilities from our internal offerings and various partners. - Pre-Sales Strategic Business Consulting engagements - TTEC Digital IP solutions such as Smart Apps, Interaction Sync, and AI Gateway - TTEC Digital Managed Services solutions - TTEC Digital pre-packaged service offerings - TTEC Digital Support offerings. - TTEC Digital Hosted offerings, such as Azure and hosted applications / platforms. - Network and system infrastructure offerings including core systems deployment and network assessments. - Maintain knowledge of competing technologies and Competitive Intelligence (CI) information that is released by TTEC Digital vendors as well as generated in-house.

• Architect secure multi-account AWS and multi-project GCP landing zones using Infrastructure-as-Code (Terraform, CloudFormation, Ansible, Helm, Packer). • Design compliant cloud platforms supporting EC2, RDS, EKS, ECS, Docker (AWS) and GCE, GKE, Cloud SQL, and containerized workloads (GCP). • Automate hardened deployments aligned with DISA STIG, CIS Benchmarks, and security best practices. • Integrate AWS security services including GuardDuty, Security Hub, AWS Config, CloudTrail, and CloudWatch. • Lead DevSecOps initiatives using CI/CD pipelines (CodePipeline, CodeBuild, GitHub, GitLab). • Integrate Container image Vulnerability and Compliance Scanning tooling into CI/CD tooling (Trivy, Grype, OpenSCAP, or equivalent) • Integrate native security services in GCP including Security Command Center, Cloud Logging, Cloud Monitoring, IAM, Organization Policies • Conduct compliance gap assessments and produce security architecture documentation and diagrams for authorization efforts. • Design secure IAM, SAML SSO (Okta, ADFS), and hybrid networking architectures (Transit Gateway, AWS Network Firewall). • Serve as a trusted advisor to clients, translating compliance and security requirements into scalable technical solutions.