TTEC Digital logo
TTEC Digital

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Solution Architect – SandcastleCX

Solutions EngineerSolutions EngineerFull TimeRemoteLeadTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Colombia

Posted

108 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglishAzureServiceNow

Job Description

Solution Architect – SandcastleCX

TTEC Digital

• Participate in pre and post-sales SandcastleCX engagements • including: - Customer requirements gathering and design and documentation. - Define and aid with the acquisition of dedicated technology stacks for use in a SandcastleCX engagements. - Coordination and planning of ongoing customer enablement sessions encompassing existing and new platform feature demonstrations and exploration. - Identification of cross-sell/up-sale opportunities. - Build and prove out critical and key use cases ◦ with customers. - Help to resolve customer objections and infuse confidence by de-risking the implementation or cloud migration project. - Maintain expertise in CX and related technologies, TTEC Digital IP, and TTEC Digital services offerings, including: - Contact center and IP telephony technologies from various partners. - Customer Relationship Management (CRM)solutions focusing on Microsoft Dynamics CRM. - Ai and Analytics capabilities from our internal offerings and various partners. - Pre-Sales Strategic Business Consulting engagements - TTEC Digital IP solutions such as Smart Apps, Interaction Sync, and AI Gateway - TTEC Digital Managed Services solutions - TTEC Digital pre-packaged service offerings - TTEC Digital Support offerings. - TTEC Digital Hosted offerings, such as Azure and hosted applications / platforms. - Network and system infrastructure offerings including core systems deployment and network assessments. - Maintain knowledge of competing technologies and Competitive Intelligence (CI) information that is released by TTEC Digital vendors as well as generated in-house.

Job Requirements

  • 10+ years of experience in technical pre-sales, solutions engineering, or contact center consulting.
  • Bachelor's degree in computer science, Engineering, or related field (or equivalent experience)
  • 5 or more years' experience in NICE CXone and UC environments.
  • Certified in CXone ACD/IVR, DFO, QM, CXone WFM, Interaction Analytics, and Cognigy (Preferred)
  • Broader experience with Telco and contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) architectures for complex business needs.
  • Experience with Omilia and Cognigy highly desired
  • Experience with CRMs and integrations (Salesforce, ServiceNow, Microsoft Dynamics)
  • Network infrastructure experience.
  • Experience creating and presenting to executive level stakeholders (technical and nontechnical).
  • Proven ability to create technical architecture diagrams using tools like Lucidchart, and customer presentations using Microsoft Powerpoint.
  • Extensive experience building demos or POCs for enterprise customers
  • Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals
  • Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences
  • Team Player
  • Desire to work in a fast-paced environment.
  • Ability to travel up to 30% for Customer and Partner meetings

Benefits

  • Highly competitive compensation package
  • Quarterly upside earning potential

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