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Solution Architect – SandcastleCX

Solutions EngineerSolutions EngineerFull TimeRemoteLeadTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Colombia

Posted

163 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglishAzureServiceNow

Job Description

Solution Architect – SandcastleCX

TTEC Digital

• Participate in pre and post-sales SandcastleCX engagements • including: - Customer requirements gathering and design and documentation. - Define and aid with the acquisition of dedicated technology stacks for use in a SandcastleCX engagements. - Coordination and planning of ongoing customer enablement sessions encompassing existing and new platform feature demonstrations and exploration. - Identification of cross-sell/up-sale opportunities. - Build and prove out critical and key use cases ◦ with customers. - Help to resolve customer objections and infuse confidence by de-risking the implementation or cloud migration project. - Maintain expertise in CX and related technologies, TTEC Digital IP, and TTEC Digital services offerings, including: - Contact center and IP telephony technologies from various partners. - Customer Relationship Management (CRM)solutions focusing on Microsoft Dynamics CRM. - Ai and Analytics capabilities from our internal offerings and various partners. - Pre-Sales Strategic Business Consulting engagements - TTEC Digital IP solutions such as Smart Apps, Interaction Sync, and AI Gateway - TTEC Digital Managed Services solutions - TTEC Digital pre-packaged service offerings - TTEC Digital Support offerings. - TTEC Digital Hosted offerings, such as Azure and hosted applications / platforms. - Network and system infrastructure offerings including core systems deployment and network assessments. - Maintain knowledge of competing technologies and Competitive Intelligence (CI) information that is released by TTEC Digital vendors as well as generated in-house.

Job Requirements

  • 10+ years of experience in technical pre-sales, solutions engineering, or contact center consulting.
  • Bachelor's degree in computer science, Engineering, or related field (or equivalent experience)
  • 5 or more years' experience in NICE CXone and UC environments.
  • Certified in CXone ACD/IVR, DFO, QM, CXone WFM, Interaction Analytics, and Cognigy (Preferred)
  • Broader experience with Telco and contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) architectures for complex business needs.
  • Experience with Omilia and Cognigy highly desired
  • Experience with CRMs and integrations (Salesforce, ServiceNow, Microsoft Dynamics)
  • Network infrastructure experience.
  • Experience creating and presenting to executive level stakeholders (technical and nontechnical).
  • Proven ability to create technical architecture diagrams using tools like Lucidchart, and customer presentations using Microsoft Powerpoint.
  • Extensive experience building demos or POCs for enterprise customers
  • Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals
  • Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences
  • Team Player
  • Desire to work in a fast-paced environment.
  • Ability to travel up to 30% for Customer and Partner meetings

Benefits

  • Highly competitive compensation package
  • Quarterly upside earning potential

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