• Participate in pre and post-sales SandcastleCX engagements • including: - Customer requirements gathering and design and documentation. - Define and aid with the acquisition of dedicated technology stacks for use in a SandcastleCX engagements. - Coordination and planning of ongoing customer enablement sessions encompassing existing and new platform feature demonstrations and exploration. - Identification of cross-sell/up-sale opportunities. - Build and prove out critical and key use cases ◦ with customers. - Help to resolve customer objections and infuse confidence by de-risking the implementation or cloud migration project. - Maintain expertise in CX and related technologies, TTEC Digital IP, and TTEC Digital services offerings, including: - Contact center and IP telephony technologies from various partners. - Customer Relationship Management (CRM)solutions focusing on Microsoft Dynamics CRM. - Ai and Analytics capabilities from our internal offerings and various partners. - Pre-Sales Strategic Business Consulting engagements - TTEC Digital IP solutions such as Smart Apps, Interaction Sync, and AI Gateway - TTEC Digital Managed Services solutions - TTEC Digital pre-packaged service offerings - TTEC Digital Support offerings. - TTEC Digital Hosted offerings, such as Azure and hosted applications / platforms. - Network and system infrastructure offerings including core systems deployment and network assessments. - Maintain knowledge of competing technologies and Competitive Intelligence (CI) information that is released by TTEC Digital vendors as well as generated in-house.

• Architect secure multi-account AWS and multi-project GCP landing zones using Infrastructure-as-Code (Terraform, CloudFormation, Ansible, Helm, Packer). • Design compliant cloud platforms supporting EC2, RDS, EKS, ECS, Docker (AWS) and GCE, GKE, Cloud SQL, and containerized workloads (GCP). • Automate hardened deployments aligned with DISA STIG, CIS Benchmarks, and security best practices. • Integrate AWS security services including GuardDuty, Security Hub, AWS Config, CloudTrail, and CloudWatch. • Lead DevSecOps initiatives using CI/CD pipelines (CodePipeline, CodeBuild, GitHub, GitLab). • Integrate Container image Vulnerability and Compliance Scanning tooling into CI/CD tooling (Trivy, Grype, OpenSCAP, or equivalent) • Integrate native security services in GCP including Security Command Center, Cloud Logging, Cloud Monitoring, IAM, Organization Policies • Conduct compliance gap assessments and produce security architecture documentation and diagrams for authorization efforts. • Design secure IAM, SAML SSO (Okta, ADFS), and hybrid networking architectures (Transit Gateway, AWS Network Firewall). • Serve as a trusted advisor to clients, translating compliance and security requirements into scalable technical solutions.

• Lead Client Discovery and Solution Design: Conduct in-depth discovery sessions and stakeholder interviews to understand client challenges and objectives. Design and deliver compelling, use-case-specific demos that showcase the value of Mural's LUMA and Consulting services. • Pipeline Generation and Outbound Prospecting: Proactively identify and generate new leads and opportunities through outbound prospecting, networking, and strategic engagement. Contribute to pipeline growth by actively seeking out and qualifying potential clients. • Drive Pilot Programs and Scoping: Plan and execute successful pilot programs, working closely with clients to demonstrate the impact of our solutions. Lead the scoping process for paid opportunities, collaborating with internal stakeholders to define project scope, cost, and staffing. • Develop Proposals and Drive Contracting: Craft persuasive proposals and drive the contracting process, including pricing and service descriptions, in partnership with Account Managers, Project Managers, and Professional Services Delivery Consultants. • Act as a Trusted SME and Thought Leader: Serve as a subject matter expert in client conversations, building credibility and fostering deeper relationships. Deliver thought leadership and coaching sessions to expand Mural's reach and influence. • Ensure Seamless Implementation and Identify Expansion Opportunities: Act as the pre-sales point of contact for Professional Services opportunities, ensuring smooth project kickoffs and identifying potential upselling and cross-selling opportunities within existing client accounts. Drive the Professional Services agenda in QBRs, account planning, and ESRs.

• Partner with customers to understand their cloud environments and cost-management goals, acting as a trusted technical advisor to customers’ engineering, FinOps, and finance stakeholders • Design and implement scalable cost allocation and tagging strategies across complex environments, including multi-cloud and Kubernetes • Support technical onboarding for complex accounts, partnering closely with Customer Success on advanced use cases • Debug and resolve data ingestion, tagging, and reporting issues in collaboration with Support and Engineering • Build custom solutions, queries, and workflows using Vantage’s APIs, exports, and integrations to unblock customer needs • Surface recurring customer pain points and edge cases to Product and Engineering, contributing to internal tooling, documentation, and repeatable implementation patterns