• Partner with PAMs to assess partner technical maturity, workflows, and service offerings. • Develop a clear technical point of view that aligns partner strengths and growth goals with Webflow’s platform capabilities. • Evaluate early technical fit and readiness to help prioritize partner engagement and investment. • Design and deliver structured, scalable enablement pathways across onboarding, certification, and partner maturity stages. • Build and present technical demos using reusable frameworks and assets tailored to partner context. • Guide partners through proofs of concept and solution exploration while ensuring partners retain ownership of implementation. • Contribute technical expertise to partner enablement programs through curriculum development, validation, and group-based sessions. • Validate partner-led enterprise opportunities for feasibility, scalability, and alignment with Webflow’s platform. • Recommend architectural approaches, solution patterns, and risk considerations. • Provide competitive technical positioning and concise validation summaries to support effective handoff to Sales and Customer Solutions Engineering. • Maintain a forward-looking view of partner technical growth across supported portfolios. • Participate in regular pipeline and strategy alignment with PAMs. • Develop reusable workshops, playbooks, and technical resources that support scalable partner growth. • Support partners in progressing toward advanced and enterprise-ready service offerings.

• Participate in pre and post-sales SandcastleCX engagements • including: - Customer requirements gathering and design and documentation. - Define and aid with the acquisition of dedicated technology stacks for use in a SandcastleCX engagements. - Coordination and planning of ongoing customer enablement sessions encompassing existing and new platform feature demonstrations and exploration. - Identification of cross-sell/up-sale opportunities. - Build and prove out critical and key use cases ◦ with customers. - Help to resolve customer objections and infuse confidence by de-risking the implementation or cloud migration project. - Maintain expertise in CX and related technologies, TTEC Digital IP, and TTEC Digital services offerings, including: - Contact center and IP telephony technologies from various partners. - Customer Relationship Management (CRM)solutions focusing on Microsoft Dynamics CRM. - Ai and Analytics capabilities from our internal offerings and various partners. - Pre-Sales Strategic Business Consulting engagements - TTEC Digital IP solutions such as Smart Apps, Interaction Sync, and AI Gateway - TTEC Digital Managed Services solutions - TTEC Digital pre-packaged service offerings - TTEC Digital Support offerings. - TTEC Digital Hosted offerings, such as Azure and hosted applications / platforms. - Network and system infrastructure offerings including core systems deployment and network assessments. - Maintain knowledge of competing technologies and Competitive Intelligence (CI) information that is released by TTEC Digital vendors as well as generated in-house.

• Architect secure multi-account AWS and multi-project GCP landing zones using Infrastructure-as-Code (Terraform, CloudFormation, Ansible, Helm, Packer). • Design compliant cloud platforms supporting EC2, RDS, EKS, ECS, Docker (AWS) and GCE, GKE, Cloud SQL, and containerized workloads (GCP). • Automate hardened deployments aligned with DISA STIG, CIS Benchmarks, and security best practices. • Integrate AWS security services including GuardDuty, Security Hub, AWS Config, CloudTrail, and CloudWatch. • Lead DevSecOps initiatives using CI/CD pipelines (CodePipeline, CodeBuild, GitHub, GitLab). • Integrate Container image Vulnerability and Compliance Scanning tooling into CI/CD tooling (Trivy, Grype, OpenSCAP, or equivalent) • Integrate native security services in GCP including Security Command Center, Cloud Logging, Cloud Monitoring, IAM, Organization Policies • Conduct compliance gap assessments and produce security architecture documentation and diagrams for authorization efforts. • Design secure IAM, SAML SSO (Okta, ADFS), and hybrid networking architectures (Transit Gateway, AWS Network Firewall). • Serve as a trusted advisor to clients, translating compliance and security requirements into scalable technical solutions.

• Lead Client Discovery and Solution Design: Conduct in-depth discovery sessions and stakeholder interviews to understand client challenges and objectives. Design and deliver compelling, use-case-specific demos that showcase the value of Mural's LUMA and Consulting services. • Pipeline Generation and Outbound Prospecting: Proactively identify and generate new leads and opportunities through outbound prospecting, networking, and strategic engagement. Contribute to pipeline growth by actively seeking out and qualifying potential clients. • Drive Pilot Programs and Scoping: Plan and execute successful pilot programs, working closely with clients to demonstrate the impact of our solutions. Lead the scoping process for paid opportunities, collaborating with internal stakeholders to define project scope, cost, and staffing. • Develop Proposals and Drive Contracting: Craft persuasive proposals and drive the contracting process, including pricing and service descriptions, in partnership with Account Managers, Project Managers, and Professional Services Delivery Consultants. • Act as a Trusted SME and Thought Leader: Serve as a subject matter expert in client conversations, building credibility and fostering deeper relationships. Deliver thought leadership and coaching sessions to expand Mural's reach and influence. • Ensure Seamless Implementation and Identify Expansion Opportunities: Act as the pre-sales point of contact for Professional Services opportunities, ensuring smooth project kickoffs and identifying potential upselling and cross-selling opportunities within existing client accounts. Drive the Professional Services agenda in QBRs, account planning, and ESRs.