Role Description We are seeking a highly motivated and experienced Mid–Senior Level Salesforce Business Analyst to join our team. This role is ideal for someone who can bridge business needs with technical Salesforce solutions, drive stakeholder alignment, and contribute to successful Salesforce implementations. You will work closely with cross-functional teams to analyze requirements, design solutions, and support delivery across various industries. Location: Phoenix, Arizona (Preferred) / Remote (U.S.-based candidates) Key Responsibilities - Collaborate with business stakeholders to gather, analyze, and document requirements for Salesforce solutions - Translate business needs into functional specifications, user stories, and process flows - Partner with Salesforce developers, architects, and admins to deliver scalable solutions - Lead workshops, discovery sessions, and stakeholder interviews - Support end-to-end Salesforce implementations, enhancements, and integrations - Ensure alignment between business processes and Salesforce capabilities - Conduct gap analysis, impact assessments, and recommend best practices - Participate in testing activities including UAT planning, execution, and validation - Provide ongoing support, documentation, and training to business users - Stay up to date with Salesforce features, releases, and industry trends Qualifications - 5+ years of experience as a Business Analyst - 2+ years of hands-on experience working on Salesforce implementations - Proven experience as a Salesforce Business Analyst in delivering end-to-end projects - Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, or others) - Experience writing user stories, acceptance criteria, and business process documentation - Excellent stakeholder management and communication skills Preferred Qualifications - Experience in one or more domains: Public Sector, Retail, Healthcare, Other industry verticals - Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, or equivalent) - Experience working in Agile/Scrum environments - Familiarity with integrations, data migration, and reporting within Salesforce - Ability to manage multiple priorities in a fast-paced environment Soft Skills - Strong analytical and problem-solving skills - Excellent communication and presentation abilities - Detail-oriented with a focus on delivering high-quality work - Ability to work independently and collaboratively in a team environment Benefits - Opportunity to work on impactful Salesforce projects across industries - Flexible work environment (Phoenix-based or remote) - Collaborative and innovative team culture - Professional growth and certification support - Flexible work from home options available

• Engage customer stakeholders to understand desired business outcomes and define success criteria • Articulate to customer stakeholders the value of recommended solutions and approach • Lead Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements • Synthesize requirements to create clear and comprehensive user stories and solution design documentation • Perform fit-gap analysis between Salesforce functionality and client requirements • Develop innovative Salesforce solutions, involving declarative configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other custom functionality • Develop innovative industry accelerators and contribute to thought leadership white paper development • Draft custom development specifications and manage the delivery and testing of the functionality by Development Resources • Iterate Salesforce solutions through an adaptive-agile cycle with the customer Product Owner • Develop a training curriculum and deliver training sessions to the solution’s end users • Work with the Guidehouse Project Manager to manage a project to scope, budget, and timeline expectations

Role Description As a Senior Salesforce Business Analyst, you will be the architect of our Go-to-Market (GTM) technical engine, ensuring that our internal systems are as robust and insightful as our network security solutions. By bridging the gap between complex business needs and technical execution, you will empower our Sales Operations team with the tools, AI-driven workflows, and data integrity they need to focus on what they do best: protecting our customers from cyber threats. You will serve as the technical North Star for our Salesforce ecosystem, driving scalability and innovation in an AI-first future. Specific Responsibilities: - System Architecture & Strategy: Act as the primary technical partner for the GTM strategy, ensuring all Salesforce configurations and integrated applications are scalable, secure, and optimized. - Revenue Operations Mastery: Own the technical lifecycle of Salesforce Revenue Cloud and CPQ, including the design and maintenance of complex Product/Pricing Rules and the Quote-to-Order process. - AI Implementation: Lead the integration of Agentforce to automate business reasoning, enhancing user productivity through cutting-edge AI workflows. - Agile Lifecycle Management: Manage the full Salesforce Sprint process, from gathering technical requirements and refining Jira user stories to final deployment. - Security & Governance: Oversee the Salesforce security architecture, including the management of Roles, Profiles, Sharing Sets, and Permission Set Groups to ensure data integrity and compliance. - Process Documentation: Standardize and maintain comprehensive documentation for all technical customizations and business processes to ensure organizational transparency. - Cross-Functional Collaboration: Serve on the Tech Stack Steering Committee, aligning system functionality with long-term IT leadership project plans. Qualifications - Experience: 3–5+ years of Salesforce business process design and configuration experience within a B2B software environment. - CPQ Expertise: Advanced technical competency in Salesforce Revenue Cloud and Salesforce CPQ management. - Automation Proficiency: Strong competency with Salesforce Flow Builder; a foundational understanding of Apex triggers is required. - Certification: Mandatory Salesforce Administrator Certification. - Education: 4-year college degree (Technical, Engineering, or Business disciplines preferred). - Tooling: Experience managing technical requirements and sprints within Jira. - Bonus Points: Advanced Administrator, CPQ Specialist, or Platform Developer I certifications; experience with Lightning Web Components (LWC), SOQL, and SQL. Requirements - An AI-First Mentality: You naturally look for ways to leverage Agentforce and automation to reduce friction and improve business reasoning. - Analytical Rigor: You have a keen eye for auditing technical debt and identifying the system-wide implications of configuration changes. - Technical Communication: You can translate complex logic into professional documentation that is accessible to both end-users and technical peers. - High-Velocity Collaboration: You thrive in a supportive, fast-paced Sales Operations environment where continuous education and professional growth are prioritized. Benefits - Compensation Range: $98,000 — $135,000 USD - Equity and additional benefits will also be awarded. Company Description Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is the fastest growing network detection and response platform in the industry. Our customers trust us to protect mission-critical assets in leading enterprises, government, and research institutions worldwide. We are leading the way with AI-assisted workflows, machine learning models, cloud security and SaaS-based solutions to arm defenders with the tools and knowledge they need to disrupt cyber attacks. Our team of passionate innovators are dedicated to solving some of the toughest challenges in cybersecurity, while fostering a collaborative, inclusive, and growth-oriented culture. Corelight is committed to a geographically distributed yet connected employee base with employees working from home and office locations around the world. At Corelight, we take pride in the diversity of our backgrounds and perspectives, and we are committed to fostering an inclusive environment that strengthens our company. By embracing a wide range of experiences, backgrounds, neurodiversity, talents, and approaches to problem-solving, we aim to create a workplace where everyone can thrive and contribute their best.

Role Description As a Principal Consultant/Business Analyst, you will play a crucial role in connecting business objectives with Agentforce capabilities. Your primary responsibilities include: - Leading discovery workshops to identify and define AI agent use cases such as: - Auto-resolution - Proactive field service dispatch - Sentiment analysis - Post-call summarization - Authoring comprehensive epics, user stories, acceptance criteria, and process flow diagrams. - Managing stakeholder alignment across various teams, including: - Customer Experience (CX) - IT - Operations - Legal - Focusing on data privacy and AI governance. - Defining success metrics and overseeing UAT. - Supporting change management and end-user training initiatives. Company Description