ISIGHT TECHNOLOGY INC

Role Description We are seeking a highly motivated and experienced Mid–Senior Level Salesforce Business Analyst to join our team. This role is ideal for someone who can bridge business needs with technical Salesforce solutions, drive stakeholder alignment, and contribute to successful Salesforce implementations. You will work closely with cross-functional teams to analyze requirements, design solutions, and support delivery across various industries. Location: Phoenix, Arizona (Preferred) / Remote (U.S.-based candidates) Key Responsibilities - Collaborate with business stakeholders to gather, analyze, and document requirements for Salesforce solutions - Translate business needs into functional specifications, user stories, and process flows - Partner with Salesforce developers, architects, and admins to deliver scalable solutions - Lead workshops, discovery sessions, and stakeholder interviews - Support end-to-end Salesforce implementations, enhancements, and integrations - Ensure alignment between business processes and Salesforce capabilities - Conduct gap analysis, impact assessments, and recommend best practices - Participate in testing activities including UAT planning, execution, and validation - Provide ongoing support, documentation, and training to business users - Stay up to date with Salesforce features, releases, and industry trends Qualifications - 5+ years of experience as a Business Analyst - 2+ years of hands-on experience working on Salesforce implementations - Proven experience as a Salesforce Business Analyst in delivering end-to-end projects - Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, or others) - Experience writing user stories, acceptance criteria, and business process documentation - Excellent stakeholder management and communication skills Preferred Qualifications - Experience in one or more domains: Public Sector, Retail, Healthcare, Other industry verticals - Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, or equivalent) - Experience working in Agile/Scrum environments - Familiarity with integrations, data migration, and reporting within Salesforce - Ability to manage multiple priorities in a fast-paced environment Soft Skills - Strong analytical and problem-solving skills - Excellent communication and presentation abilities - Detail-oriented with a focus on delivering high-quality work - Ability to work independently and collaboratively in a team environment Benefits - Opportunity to work on impactful Salesforce projects across industries - Flexible work environment (Phoenix-based or remote) - Collaborative and innovative team culture - Professional growth and certification support - Flexible work from home options available

Role Description We are seeking a talented and experienced Salesforce Developer to join our team. In this role, you will be instrumental in designing, developing, and enhancing our Salesforce Experience Cloud communities and Service Cloud case management systems. You will collaborate closely with cross-functional teams to improve user experiences, implement robust integrations, and deliver high-quality, scalable solutions. Responsibilities - Experience & Service Cloud Development: Design, build, and maintain custom solutions on Experience Cloud (formerly Community Cloud) and Service Cloud using Apex, Lightning Web Components (LWC), and JavaScript. - Custom UI Development: Create responsive, user-friendly, and visually appealing Partner/Customer portals using LWC, LWR, SLDS, and Experience Cloud site templates. - Integration & API Management: Develop and manage complex integrations with external systems (ERPs, billing systems, legacy tools) using REST/SOAP APIs and middleware like MuleSoft. - Automation & Configuration: Build and maintain scalable automation using Flow Builder and advanced declarative tools (Validation Rules, Sharing Rules). - Platform Security & Governance: Implement security best practices, including TLS, SSL, LWS, CORS, and manage user provisioning, Profiles, and Permission Sets to ensure data security in Experience Cloud. - Technical Leadership: Participate in code reviews, provide technical mentorship, and ensure adherence to best practices for code documentation and testing (unit/system/UAT). - DevOps & Release Management: Own the deployment cycle (CI/CD) for Experience Cloud bundles between environments (Sandboxes to Production) using tools like Git and SFDX. Qualifications - Experience: 5+ years of hands-on Salesforce development experience, with at least 3 years specifically focused on Experience Cloud and Service Cloud. - Core Development: Expert-level knowledge of Apex (Triggers, Classes, Batch, Queueable), Lightning Web Components (LWC), and JavaScript. - Experience Cloud: Deep understanding of Experience Cloud license types (Customer Community, Partner Community), login flows, and audience targeting. - Service Cloud: Experience with Knowledge base integration, case routing, and email-to-case setups. - Certifications: Salesforce Platform Developer I (PDI) required; Platform Developer II (PDII) and Experience Cloud Consultant certification preferred. - Environment: Strong familiarity with Salesforce DX (SFDX), VS Code, and version control systems (Git). - Soft Skills: Strong analytical and problem-solving skills; ability to translate complex business requirements into technical documentation. Preferred Qualifications - Experience with Salesforce Agentforce (AI chatbots/agents) and Data Cloud. - Familiarity with Salesforce Shield for enhanced compliance. - Experience in the [Insert Industry, e.g., Healthcare/Financial] sector. - Bachelor’s degree in Computer Science or a related field. Benefits - Paid time off Company Description ISIGHT TECHNOLOGY INC has been dedicated to deliver exceptional service and innovative products. Our clients love us for our commitment to quality and our employees thrive in a collaborative and inclusive work environment that fosters growth and creativity. This is a remote position.