• Develop systems to track new implementations and customer health • Define metrics, tooling, and reporting standards for measuring customer health • Lead and coordinate complex onboarding projects • Drive adoption by developing and conducting customer training • Manage account-level risks and coordinate internal issue resolution • Identify expansion opportunities during customer interactions • Develop and deliver progress reports on customer health and project status • Coordinate with internal/external stakeholders for product feedback and issue resolution

• Own the full post-signature lifecycle for all Solutions accounts, including onboarding, coordinating training, implementation check-ins, renewal scheduling, and expansion conversations • Serve as the primary point of contact for district and community-based organization partners, ensuring a consistent and high-quality experience • Monitor implementation progress and proactively address risks or gaps • Own renewal planning and coordination across accounts • Identify and develop expansion opportunities, coordinating with Sales to close • Track and improve renewal rates, expansion revenue, and net revenue retention as core measures of success • Partner closely with the Sales team and other internal partners to manage shared district and CBO relationships • Ensure strong continuity and experience across both Solutions and Camp touchpoints • Identify Solutions customers who are strong candidates for full-service camp deals based on readiness signals (geography, enrollment scale, administrator engagement) • Document clear customer success evidence, including student engagement and outcomes, staff satisfaction with implementation ease, compliance documentation, etc. • Maintain clean documentation and visibility across accounts

• Own a highly strategic $3M–$7M+ ARR book of business • Develop understanding of customers' businesses and success criteria • Take ownership of portfolio's health • Build relationships with senior stakeholders • Anticipate customer needs and push results • Educate customers on best practices • Conduct comprehensive business reviews • Leverage scalable tools for customer engagement • Participate in cross-functional projects • Support internal team members and share best practices

• Own speed-to-lead and outbound follow-up for every inbound lead and estimate request • Build estimate support packets, proposals, job notes, and pipeline updates for the sales/estimating team • Lock in appointments, site visits, estimate reminders, and proposal send-outs • Wake up dormant leads, chase unsigned proposals, and keep the pipeline clean • Keep CRM/job-management systems tight so no damn revenue opportunity slips through