Ordergroove

• Support recruiting operations and coordination. • Bring a fresh perspective and propose improvements. • Stay on the leading edge of tools and technology. • Own and manage HRIS. • Project manage new hire onboarding. • Handle logistics for company operations. • Build reporting metrics. • Support internal communications. • Steward employer brand.

• Own a highly strategic $3M–$7M+ ARR book of business • Develop understanding of customers' businesses and success criteria • Take ownership of portfolio's health • Build relationships with senior stakeholders • Anticipate customer needs and push results • Educate customers on best practices • Conduct comprehensive business reviews • Leverage scalable tools for customer engagement • Participate in cross-functional projects • Support internal team members and share best practices

• Own all Product Marketing for your slice of the product portfolio, bringing a storyteller's instinct to everything you touch, flexing your communication to land with any audience, from a CDO to an ecomm manager, and distilling complex products into value propositions people actually remember. • Generate market, competitor, and customer insights through product discovery and research, and use them to shape our roadmap and GTM strategy. You hunt for non-obvious insights and pair them with genuine passion for users, producing balanced, thoughtful points of view on how to take products to market. • Drive NPI stage gate movement from Alpha through GA launch, running highly interdependent, complex projects without dropping threads and keeping every workstream on track. • Use AI tools (from Claude to Lovable) to build analyses, designs, and frameworks that scale the PMM team beyond its headcount. You don't just use AI to polish drafts, you build processes around it and deploy it like a coworker acting on your behalf. • Own product naming and develop targeted messaging, positioning, and marketing creative (in partnership with Marketing), grounded in real market insight. • Enable Sales, Customer Success, and Solutions to win, share in the wins and losses, and continuously sharpen our GTM motion. This role is deeply collaborative, sometimes you're driving the bus, sometimes you're along for the ride, either way you work well across disciplines to get things shipped. • Be the voice of the customer. You're at your best in front of merchants, current and prospective — speaking confidently to our products and roadmap, steering conversations toward insight, and becoming the go-to expert in your domain. • Bring creative approaches to moving core growth metrics, bundling, packaging, email, and everything in between. You want to make a real dent at Ordergroove and thrive in fast-moving environments, moving fluidly between 30,000-foot strategy and the micro-details that make or break execution.

• Drive the Merchant Growth Roadmap – Own a critical slice of the product area at the heart of Ordergroove's value, defining how merchants get started, see value, and grow. • Ship AI-Powered Experiences – Help bring AI to life across merchant and subscriber experiences, agents that automate workflows, intelligence that surfaces the right action at the right moment, and personalization that drives measurable retention and growth. • Apply an Experience-First Lens – Bring a strong UI/UX sensibility to merchant-facing workflows, working closely with Design and Engineering to deliver best-in-class self-service. • Operate as a Visible Product Owner – Be the Product voice for your area with meaningful exposure to senior leadership. • Contribute to Product Strategy & Direction – Help define and communicate a clear product vision for your area aligned to company goals and customer needs. • Drive Cross-Functional Alignment – Partner closely with Engineering, Design, Data, Operations, and Go-To-Market teams to align on priorities, trade-offs, and execution. • Champion Customer-Led Decision Making – Ground product decisions in deep customer understanding. • Deliver with Accountability – Own execution from discovery through launch and iteration.

• Own & Scale the Merchant Growth Pillar – Take full ownership of the product area at the heart of Ordergroove's value, defining how merchants get started, see value, and grow. You'll lead high-stakes initiatives across onboarding, incentives, cancellations, and daily workflows, pairing strong execution with clear strategic direction beyond the current roadmap. • Ship AI as a Foundational Capability – Lead the application of AI across merchant and subscriber experiences, agents that automate complex workflows, intelligence that surfaces the right action at the right moment, and personalization that drives measurable retention and growth. Treat AI as core infrastructure, not a feature bolt-on. • Raise the Bar on Experience-First Product Design – Apply a strong UI/UX lens to merchant-facing workflows, working closely with Design and Engineering to deliver best-in-class self-service. You'll advocate for intuitive, opinionated product design that turns satisfied merchants into raving fans. • Operate as a High-Impact, High-Visibility Product Leader – Serve as a senior Product voice for Merchant Growth with regular C-suite exposure and influence. You'll earn trust across Product, Engineering, GTM, and Operations, and be a key voice in shaping strategy, prioritization, and how Product shows up across the company, leading through influence, not org chart. • Set Product Strategy & Direction – Define and communicate a clear, long-term product vision aligned to company goals and customer needs. Translate strategy into focused roadmaps that emphasize outcomes over output and provide clarity across teams. • Drive Cross-Functional Alignment – Partner deeply with Engineering, Design, Data, Operations, and Go-To-Market teams to align on priorities, trade-offs, and execution, ensuring solutions drive adoption, retention, and revenue. • Champion Customer-Led Decision Making – Ground product decisions in deep customer understanding, leveraging direct merchant engagement, research, and data to balance merchant needs with end-consumer impact. • Deliver with Accountability – Own execution from discovery through launch and iteration. Define success metrics, assess outcomes, and continuously refine based on learnings and market signals.

• Shape the strategic direction for targeted ABM-style multi-channel campaigns • Guide targeted, one-to-few and one-to-one marketing strategy • Drive engagement of strategic enterprise accounts • Own key events within your market segments • Collaborate with partners and execute co-marketing initiatives • Build external social proof and owned content channels • Test and optimize performance across channels • Partner closely with sales and SDR teams • Monitor, track, and report on campaign success metrics

Role Description We’re looking for an experienced Marketing Manager to join our marketing team to help bring our name, story, and product to the world’s largest brands! You’ll work alongside the most talented team in the business and report directly to our Senior Director of Demand Generation. Our Marketing Manager will be responsible for setting and executing Ordergroove’s prospect-facing integrated marketing strategy to increase brand awareness and drive account engagement from targeted enterprise brands across key growth markets, driving new business pipeline and sales. This role owns the strategy and execution of full-funnel integrated marketing efforts—including campaigns, events, and partner initiatives—to engage, educate, and convert prospects into qualified opportunities. You will be responsible for building and scaling pipeline within your segments, acting as the primary marketing operator to achieve pipeline performance and outcomes. Given our focus on the world’s largest commerce brands, success in this role requires the ability to break through the noise and build demand with enterprise accounts. Experience with ABM, high-impact networking events, and conference execution will be critical to your strategy. This role offers both strategic and hands-on marketing execution while working alongside some of the best marketing, sales, partner, and customer success professionals in the industry. This is a high-growth role designed for marketers looking to take the next step in ownership and impact, with a clear internal growth path. What you will do: - Shape the strategic direction for targeted ABM-style multi-channel campaigns, leveraging events and partner networks, to drive awareness, engagement, and pipeline with high-quality opportunities. - Guide targeted, one-to-few and one-to-one marketing strategy with expert market and positioning viewpoints, developing deep expertise in key growth markets over time and contributing to cross-functional GTM teams. - Drive engagement of strategic enterprise accounts, nurture leads throughout the sales cycle, and enhance the buyers’ journey through integrated marketing programs. - Own key events within your market segments, from concept through execution and post-event pipeline generation. - Collaborate with partners and ecosystem stakeholders to execute co-marketing initiatives—including events, webinars, and content—to expand brand reach, strengthen thought leadership, and generate demand. - Build external social proof and owned content channels through collaboration with Brand, Customer Success, and Product Marketing teams to drive inbound interest and reinforce market credibility. - Think creatively and strategically to craft ABM campaigns centered around customer stories, events, and thought leadership in close collaboration with brand, content, and product marketing to resonate with target audiences’ needs, goals, and stage in the buying journey. - Test and optimize performance across digital and offline channels and messaging to maximize spend efficiency and results. - Partner closely with sales and SDR teams to identify campaign opportunities, uncover gaps, and proactively build programs that drive pipeline. - Work closely with cross-functional teams to build and execute effective online and offline marketing activities with an integrated message across sales, partner, and marketing channels—including digital campaigns, email, sales cadences, webinars, events, social, direct mail, and more. - Monitor, track, and report on campaign success metrics to measure the performance of your marketing programs and investments, and optimize based on analysis. - Communicate with internal teams, including marketing, sales development, sales, and executive leadership to ensure campaign tactics are supporting or exceeding goals. Qualifications - 5+ years of B2B marketing experience, with a deep understanding of integrated and targeted ABM-style marketing campaign strategies to convert enterprise accounts. - Brings strong omnichannel experience and thrives operating across multiple marketing disciplines, from campaign strategy through execution. - Thinks big, researches trends, and develops creative campaign themes, content direction, and engaging activities to ensure lasting brand impressions and thought leadership. - Demonstrated track record of success driving demand with large enterprise accounts and navigating complex buying committees and sales cycles. - A passion for testing new channels, messages, and strategies, with a focus on continuous iteration and optimization based on data. - Strong ability to align and orchestrate cross-functional teams and external partners to bring complex campaigns and events to life. - Highly collaborative with other marketing functions, sales, and SDRs, with strong project management capabilities for complex multi-channel programs. Benefits - Flexible PTO and a fully remote workforce (anywhere in the US). - Annual personal development budget for wellness, career development, and productivity. - Competitive compensation, including stock options. - Incredible, affordable benefits.

• Develop a deep understanding of your customers’ businesses, including their objectives and success criteria for a relationship commerce program and how it fits into their long-term and short-term goals • Take full ownership of your portfolio's health and results: anticipate blockers, drive action across internal and external stakeholders, and hold yourself accountable to outcomes, not just activities • Understand your customer’s organizational landscape, identify key stakeholders, and build solid relationships with client operating partners • Anticipate customer needs, identify key activities needed to push results, recognize interdependencies, and develop and manage project plans to ensure delivery of timely, high-quality customer programs and excellent customer service • Educate customers on best practices and advise on strategies and tactics to steer relationship commerce program KPIs and exceed their business objectives • Conduct comprehensive business reviews that demonstrate a deep understanding of your customer’s subscription program goals and results and provide data-backed recommendations that will maximize program results • Leverage scalable tools for asynchronous customer engagement in addition to leading effective dynamic customer meetings, remote and occasionally on-site • Participate in and provide guidance for innovative cross-functional projects for your customer • Support internal team members and share best practices to ensure that Customer Success team goals are met

• Own technical partnership for strategic customers • Serve as the primary technical point of contact for a defined portfolio of post-sale customers • Build trusted relationships with senior technical stakeholders including CTOs, VPs of Engineering, IT leaders, and Ecommerce teams • Partner closely with Customer Success Managers while independently owning technical strategy, execution, and outcomes • Develop a deep understanding of each customer’s ecommerce ecosystem including platforms, custom applications, APIs, data flows, and third-party integrations • Provide guidance on optimizations and technical best practices within complex environments • Translate business requirements into technically sound, scalable solutions • Bring strong organizational and program management discipline to technical account ownership • Identify technical risks, dependencies, and friction points early and recommend solutions before issues arise • Support ongoing optimization by identifying opportunities for improved integrations, feature adoption, and technical expansion • Troubleshoot complex technical issues and serve as an escalation point across teams • Communicate clearly and confidently with both technical and non-technical audiences • Ensure issues are owned, prioritized, and resolved with transparency and accountability

• Own & Scale the Merchant Growth Pillar – Take full ownership of the product area at the heart of Ordergroove’s value, defining how merchants get started, see value, and grow. • Raise the Bar on Experience-First Product Design – Apply a strong UI/UX lens to merchant-facing workflows. • Operate as a High-Impact, High-Visibility Product Leader – Serve as the Product leader for Merchant Growth with regular C-suite exposure and influence. • Set Product Strategy & Direction – Define and communicate a clear, long-term product vision aligned to company goals and customer needs. • Develop & Elevate Product Talent – Lead, coach, and grow Product Managers across interconnected areas. • Drive Cross-Functional Alignment – Partner deeply with Engineering, Design, Data, Operations, and Go-To-Market teams. • Champion Customer-Led Decision Making – Ground product decisions in deep customer understanding. • Deliver with Accountability – Own execution from discovery through launch and iteration.