• Own the full post-signature lifecycle for all Solutions accounts, including onboarding, coordinating training, implementation check-ins, renewal scheduling, and expansion conversations • Serve as the primary point of contact for district and community-based organization partners, ensuring a consistent and high-quality experience • Monitor implementation progress and proactively address risks or gaps • Own renewal planning and coordination across accounts • Identify and develop expansion opportunities, coordinating with Sales to close • Track and improve renewal rates, expansion revenue, and net revenue retention as core measures of success • Partner closely with the Sales team and other internal partners to manage shared district and CBO relationships • Ensure strong continuity and experience across both Solutions and Camp touchpoints • Identify Solutions customers who are strong candidates for full-service camp deals based on readiness signals (geography, enrollment scale, administrator engagement) • Document clear customer success evidence, including student engagement and outcomes, staff satisfaction with implementation ease, compliance documentation, etc. • Maintain clean documentation and visibility across accounts

• Own a highly strategic $3M–$7M+ ARR book of business • Develop understanding of customers' businesses and success criteria • Take ownership of portfolio's health • Build relationships with senior stakeholders • Anticipate customer needs and push results • Educate customers on best practices • Conduct comprehensive business reviews • Leverage scalable tools for customer engagement • Participate in cross-functional projects • Support internal team members and share best practices

• Own speed-to-lead and outbound follow-up for every inbound lead and estimate request • Build estimate support packets, proposals, job notes, and pipeline updates for the sales/estimating team • Lock in appointments, site visits, estimate reminders, and proposal send-outs • Wake up dormant leads, chase unsigned proposals, and keep the pipeline clean • Keep CRM/job-management systems tight so no damn revenue opportunity slips through

Role Description We are seeking friendly, detail-oriented individuals to join our team as Remote Customer Service Representatives focused on hotel bookings. In this role, you will assist clients with researching, planning, and securing hotel accommodations that align with their needs and preferences. This opportunity is ideal for individuals who enjoy helping others, have an interest in travel, and are comfortable working in a remote environment. Comprehensive training and ongoing support are provided. - Assist clients with selecting and booking hotel accommodations - Provide accurate information on hotel options, amenities, pricing, and availability - Respond to client inquiries via phone, email, and online platforms in a timely and professional manner - Maintain accurate records of client interactions and bookings - Collaborate with team members to ensure a smooth client experience - Stay informed on travel trends and hotel offerings - Participate in virtual training sessions and team meetings Qualifications - Strong communication and customer service skills - Professional, positive, and client-focused attitude - Ability to work independently and manage time effectively - Basic computer proficiency and reliable internet access - Interest in travel and hospitality - Previous experience in customer service, hospitality, or sales is beneficial but not required. Benefits - Remote work with flexible scheduling - Training and access to industry tools and resources - Supportive team environment and mentorship - Performance-based earning potential - Access to travel-related discounts and perks - Opportunities for personal and professional growth - $25,000 - $75,000 a year Company Description We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.