Role Description We are seeking friendly, detail-oriented individuals to join our team as Remote Customer Service Representatives focused on hotel bookings. In this role, you will assist clients with researching, planning, and securing hotel accommodations that align with their needs and preferences. This opportunity is ideal for individuals who enjoy helping others, have an interest in travel, and are comfortable working in a remote environment. Comprehensive training and ongoing support are provided. - Assist clients with selecting and booking hotel accommodations - Provide accurate information on hotel options, amenities, pricing, and availability - Respond to client inquiries via phone, email, and online platforms in a timely and professional manner - Maintain accurate records of client interactions and bookings - Collaborate with team members to ensure a smooth client experience - Stay informed on travel trends and hotel offerings - Participate in virtual training sessions and team meetings Qualifications - Strong communication and customer service skills - Professional, positive, and client-focused attitude - Ability to work independently and manage time effectively - Basic computer proficiency and reliable internet access - Interest in travel and hospitality - Previous experience in customer service, hospitality, or sales is beneficial but not required. Benefits - Remote work with flexible scheduling - Training and access to industry tools and resources - Supportive team environment and mentorship - Performance-based earning potential - Access to travel-related discounts and perks - Opportunities for personal and professional growth - $25,000 - $75,000 a year Company Description We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.

• Be a deep product expert on our AI-enabled CoCounsel suite of products. • Deliver all aspects of the customer success motion to assigned customers, in combination with deep CoCounsel product expertise. • co-creating customer success plans, delivery executive business reviews, demonstrate value, identifying and mitigating risk while retaining and growing the customers relationship with Thomson Reuters. • Serve as deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements. • Develop enablement for customers in partnership to serve our digital strategy. • Develop enablement to educate Thomson Reuters employees. • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives. • Effectively partner with all relevant internal and external partners and stakeholders. • Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately.

• Own the success of a portfolio of top Fieldwire customers, supporting complex stakeholder structures and deployments across multiple teams and projects • Build relationships with executive sponsors, customer champions, admins, and end users—earning trust through outcomes and day-to-day partnership • Develop and execute customer success plans aligned to customer initiatives, operational goals, and measurable outcomes • Support and lead business reviews and success check-ins, communicating value, adoption progress, risks, and opportunities to both executive stakeholders and frontline teams (admins and end users) • Guide customers through deployments, workflow standardization, and change management, including end-user enablement and training at scale • Work alongside GTM partners (Sales/Account Management, Solutions/Implementation, Support, and Product) to drive renewals and expansion—identifying growth opportunities and partnering with account teams to action them • Monitor customer health, usage patterns, and engagement signals to proactively drive adoption and reduce risk • Serve as an escalation point for Strategic/Enterprise customers, coordinating internal teams to resolve issues and improve the customer experience • Represent the voice of the customer internally by sharing themes, use cases, and feedback with Product and cross-functional partners • Contribute to evolving Fieldwire’s Strategic/Enterprise customer success playbooks and best practices as the program scales

Role Description The Change Management Team Lead (HR) establishes and leads HR's change management function to enable successful adoption of merger & acquisition (M&A) integrations, enterprise strategic initiatives, and HR-driven change programs. This role focuses on the "people side" of change—building the strategy, plans, communications, leader readiness, training enablement, and partnering across HR and the business to reduce change friction, improve adoption, and strengthen the employee experience during transformation. Responsibilities - Build and lead a small change team to scale HR's change capability for HR-driven transformations - Establish HR change practice standards, governance, and engagement model - Serve as the HR change lead for M&A-related people integration work, partnering with cross-functional stakeholders to align plans, dependencies, and stakeholder experiences - Establish and manage a change “portfolio lens” to coordinate sequencing and reduce change saturation across HR initiatives - Direct the design and execution of stakeholder engagement plans, including communication strategies, training programs, and adoption measurement frameworks - Design and implement metrics, dashboards, and reporting mechanisms to measure adoption, proficiency, and business impact - Anticipate culture and communication risks that commonly derail integrations; embed change activities into the overall integration program plan and governance rhythms - Partner with HR program leaders and workstream owners to integrate change management activities into initiative plans and milestones (systems, process, policy, org model, and operating model changes) - Conduct change impact and readiness assessments; segment impacted audiences; tailor strategies by audience type (e.g., exec sponsors, HR leadership/PMO, HRBPs/managers, champions, employee personas) - Build and activate sponsor/leader roadmaps and manager toolkits to support local adoption and reduce resistance - Create or oversee delivery of high-impact artifacts (FAQs, “what’s changing/what’s not,” launch decks, leadership briefs, talking points, Q&A packs) - Coach HR program teams and leaders to strengthen enterprise change maturity; provide consultation across HR - Foster professional development and build sustainable change management competency within the team Qualifications - Bachelor’s Degree in Arts/Sciences (BA/BS) in Business, Organizational Development, HR, Communications or related field required or a combination of education, training, and experience may be considered in lieu of a degree - Master’s degree in Arts/Sciences (MA/MS) preferred - A minimum of 8 years' progressive experience in a related field - 5-7 years of Management experience in OCM field or related field - 8-10 years of progressive experience in organizational change management - Demonstrated experience leading change management strategies with HR or IT transformation initiatives - Experience overseeing teams and resources across multiple concurrent projects - Experience working with senior leaders to build sponsorship and drive organizational change - Prosci Change Management Certification preferred - Certified Change Management Professional (CCMP) preferred - Agile Certified Practitioner (ACP) certification through Project Management Institute (PMI-ACP) preferred Knowledge, Skills, and Abilities - Expert knowledge of change management methodologies (e.g., Prosci ADKAR) - Business acumen to connect change strategies to business outcomes and KPIs - Exceptional stakeholder management and influencing skills - Excellent communication skills for diverse audiences - Strategic thinking and analytical capabilities - Ability to manage multiple initiatives simultaneously - Emotional intelligence and cultural awareness - Strong facilitation and workshop design skills - Adaptability and resilience in fast-paced environments - Coaching and mentoring abilities Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program